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Report For Nad’Jah Davis at Woodside Apartments

Report For Nad’Jah Davis at Woodside Apartments

0%
Current Score
61.39%
Average Score
  • 61%
    02-23-2020
  • 25%50%75%100%

Performance Evaluations

Phone

  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?No0/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?Yes1/1
  • Did the leasing consultant ask if you needed directions to the community?No0/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?Yes1/1
  • Did the leasing consultant ask If you had any pets? No0/1
  • Did the Leasing Consultant describe the apartment features?Yes1/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?No0/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?No0/1
  • As a result of the conversation were you looking forward to visiting the community?No0/1
  •  Total: 22/29
    22
    75.86

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

The phone was answered by a female leasing agent who spoke in a dry tone. She clearly identified the community and herself. She stated, "Thank you for calling Woodside Apartments. This is Nad'jah speaking. Who do I have the pleasure of speaking with?" I responded with my name, and she repeated it. I corrected her. She greeted me, repeated my name and then asked how she could be of assistance. I told her I was interested in an apartment.

She asked how I heard about the community, and I responded I saw it on Google. Nad'jah asked for my move-in date, and I responded I wanted to move as soon as possible. She asked what size unit, and I responded I wanted a two-bedroom. She asked about the amenities I wanted in the apartment. I gave her the following list: washer/dryer, dishwasher, garbage disposal, and walk-in closet. She did not ask if I had pets or what my budget was. She did not discuss the community amenities.

Nad'jah told me she had a unit with a washer/dryer in the apartment, upgraded appliances, oak cabinets, full carpet, granite counter-tops, and a walk-in closet. It was located on the second floor and renter for $1,479 per month. She asked if that would work, and I told her it would. She then asked when I would be able to come in for a tour. I provided her a time, and she checked her calendar. She was available a little later, and I told her that would work. Directions were not offered.

Nad'jah asked for my phone number, full name, email address, and the number of occupants. She asked if it was just me touring and how old the other occupant was. I provided her with that information, letting her know that I would be the only resident over 18. She then told me that she would be emailing me an application, and the fee was $30. This way, I could start the application process, since I needed the apartment as soon as possible. The conversation was pretty dry and robotic. There was no excitement or urgency created. I was not enthusiastic about visiting the community on the basis of the phone call.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?Yes0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?No0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The community looked well maintained. All the signs were visible and in good condition. The only negative things I saw were the overflowing trash cans, trash on the side of the dumpster, and furniture near the dumpster. The common areas were well kept.

The leasing office was big and open. All the desks were clean and organized. Refreshments were not offered. I had a favorable impression.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?N/A0/1
  • Was the Leasing Consultant dressed professionally?No0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?N/A0/1
  •  Total: 2/4
    2
    50

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

I was waiting for Nad'jah, as she had placed a sign on the door that she was out on tour and would be back shortly. She was walking up with a prospect. She immediately said, "Hi," when she saw me and asked how she could be of assistance. I told her I was here to see Nad'jah, and she confirmed that I was here to see her. She then told me she was finishing up and would be right with me.

Nad'jah opened the door. I found a seat in a room to the left and waited for her to be done. She was dressed in a black leather jacket, black shirt, black cargo capri pants and black open-back suede shoes that had spikes on them.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?Yes1/1
  • Did the Leasing Consultant ask or confirm why you are moving? Yes1/1
  •  Total: 8/8
    8
    100

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Nad'jah only confirmed the size of the unit before going out on tour. Many of the qualifying questions were asked on the phone call a short time earlier. During the tour, she asked if I was familiar with the area and I said I was relocating.

She asked for my ID, and we made our way to the vacant unit. We were in the leasing office for only a minute before we headed out.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes1/1
  • Were any energy saving features discussed and/or explained? (i.e. New HVAC system; LED Bulbs; and/or electrical outlets). Yes1/1
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?No0/2
  • Did the Leasing Consultant mention maintenance and their quick response?No0/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?No0/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 14/20
    14
    70

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

We walked to the vacant unit, and it was a short walk. During our walk, she asked if I was familiar with the area. I told her I was not, and she asked in what area I currently lived. She informed me that she was familiar with the area I currently lived in as well. She then asked if I worked in the area, and I told her I was in the process of relocating.

Nad'jah provided information about the community. There were over 300 apartments, so it was a large community. There was a pool and a picnic area with grills. Utilities included were gas, heat, water, pest control, recycling, and trash but not electric. She mentioned parking was free for my guest and me. She also encouraged me to visit the community after 5:00 PM to get a feel for what it was like. I took this time to ask her why she suggested that and if it was because of the people who lived here. She said, "If you qualify, we lease to you." She said there was a variety of people, and they did a background check and credit check. I probed about the safety of the community, which she never responded to, but her recommendation was just to get a feel of the community.

We came to the vacant unit, and she unlocked the door. I entered, and Nad'jah followed and began to describe the unit. She identified the open living room/dining room, balcony with HVAC on it, gas stove, outlets on every wall, oak cabinets (17 drawers), eat-in kitchen, washer/dryer with storage space, bathroom, linen closet and medicine cabinet, master bedroom with walk-in closet, and second bedroom with glass mirrors on the closet doors. I told her the unit would be fine if it was cheaper, and Nad'jah told me she had ones cheaper, but they would not have a washer/dryer in them. I asked about gas cooking, and she told me that there was electric cooking. She asked how I liked it, and I told her it was nice. She explained that all the units were the same layout, except for the kitchen. Nad'jah did not personalize the tour or try to give me a feel for how my belongings would look in the apartment.

I asked about the other apartments in the area, and Nad'jah explained there were a couple of communities nearby. She said a nearby community had no free parking and noisy neighbors, and another charged a lot of fees. There was a brief silence as we made our way back to the leasing office. She did not talk about the management of the community or maintenance.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?No0/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?Yes1/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?Yes1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? No0/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?No0/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?No0/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?No0/5
  •  Total: 11/35
    11
    31.43

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Once we were back in the office, Nad'jah told me about the accent wall program. She then told me about a cheaper unit for $1329 and said if I applied and moved in within two weeks, I could get my first month free. I confirmed the availability of a washer/dryer, and she told me where the laundry room was located. She asked when I would make a decision. I gave her my decision date, and she asked if I had any questions. I told her I had no questions, and she handed me a folder with her card and told me to enjoy the rest of my day.

She did not talk about the application process at all nor did she mention security deposit/fees. I was not asked to lease that day. I would not have rented from Nad'jah. She acted disinterested and created no rapport.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

She did not address the issue of safety other than to invite me to visit after 5:00 PM to get a feel for the community. When I asked about the people who lived there, she said they rented to anyone who qualified and that they performed a credit check and background check of each applicant.

Follow-Up within 48 hours

  • Did the Leasing Professional follow up within 48 hours of your visit? Yes5/5
  •  Total: 5/5
    5
    100

Please explain what day and time your received a follow up. Did the Leasing Professional follow-up by email or phone call?:

I received a follow-up phone call on Monday, February 24, 2020, at 4:14 PM.