Report For Darryll Henry at Milford Station Apartments

Report For Darryll Henry at Milford Station Apartments

Current Score
Average Score
  • 92%
  • NAN%
  • 25%50%75%100%

Performance Evaluations


  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?Yes1/1
  • Did the leasing consultant ask if you needed directions to the community?Yes1/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?Yes1/1
  • Did the leasing consultant ask If you had any pets? No0/1
  • Did the Leasing Consultant describe the apartment features?Yes1/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 27/29

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Darryll answered the phone with the name of the community and he introduced himself. Darryll was very thorough over the phone. He started with a friendly greeting and the conversation went up from there. I told him what I was looking for and he asked for my name so that he could know who he was speaking with. He proceeded to let me know about a number of different options they had. He went into detail about the features of each of those options after he asked if I had any specific preferences. When given a preference that the community could not offer, he was fast to offer a comparable solution.

He went over the prices, as well as the application process. He also made note to inform me about the history of the management company and how professional they are. He created a sense of urgency by asking me if I was available to come in so that he could show me the model and that we could further discuss the unit available.

After confirming my appointment, he offered me directions, as well as well-known landmarks of the area. I left the conversation looking forward to meeting Darryll, as well as seeing the community.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? Yes0/0
  • Were common areas pool/playground etc. well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0

Please explain your answers, if necessary, to the questions related to the site observation: :

The community was very well kept. It was easy to find and was plenty of signage. The leasing office was bright and clean. Assorted refreshments were available for me to take in the refrigerator of the model unit.


  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?No0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 4/4

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

Darryll greeted me with a smile and handshake upon entering the leasing office. Once I sat down, he pulled out a guest card that he had created based on our phone conversation and reviewed it with me to confirm what I was looking for. He seemed very happy and willing to assist me. As far as attire, Darryl wore a polo shirt with jeans and sneakers.


  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?No0/1
  • Did the Leasing Consultant ask or confirm why you are moving? Yes1/1
  •  Total: 7/8

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Darryl made sure to get to know me by asking several non-intrusive questions. He made sure to confirm several times exactly what my needs and preferences were to ensure he found the right fir. He was also interested in what was prompting my move. He made sure to obtain all of my contact information (phone number and email).


  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes2/2
  • Did the Leasing Consultant mention maintenance and their quick response?Yes2/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?No0/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 18/20

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

The model unit was right beside the leasing office so it was a very short walk. The model was decorated beautifully and was very well maintained. Darryll took me through every room describing the amenities and also letting me know how they would compare to the option that was available for me. He discussed the style and sizing of furniture staged in the model and asked how I could envision decorating my new unit. He went over the different levels of upgrades available and what was included in each type. He was very through. He also mentioned the onsite maintenance team. He knew that I had a preference for an in unit washer and dryer, so he took me over to the onsite laundry facility in that building to show me how it worked and to also show me the space and proximity it was to the apartments. I left with a clear understanding of what was being offered to me. The only thing that was not mentioned were any specific amenities the community offers.


  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 32/35

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

After getting back to the office, Darryl provided me with a folder that included his card, a brochure, a list of the floor plans, and an application. There was also a table set up that several gift boxes on them. He asked me to pick any one. After picking one, I opened it to find that my gift was a free accent wall upon move. He made sure to designate that on the paper application he gave me. He went over a little more about the application and security deposit process. He informed me which apartment was coming available and what building it was in. He told me that he knew I had to discuss this information with my fiance and asked for a good time that we could both come back to see the model. He was very assertive without being aggressive. I felt very comfortable with him and I could tell he genuinely wanted to help me become a member of the community.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

Darryll handled the fair housing questions I threw at him very well. He made it known that the community had several features to ensure the best safety of its residents, i.e security patrol and controlled access buildings. He also pointed out our close proximity to the police station as a plus. He also made it know that the community welcomes everyone into the community who qualifies.

Performance Evaluation

Total Phone Score: 93%
On Site Score: 91%
Total Score: NAN%

General Questions