Report For Jessica Bracy at 2 Hopkins Apartments

Report For Jessica Bracy at 2 Hopkins Apartments

Current Score
Average Score
  • 94%
  • 25%50%75%100%

Performance Evaluations


  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?Yes1/1
  • Did the leasing consultant ask if you needed directions to the community?Yes1/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?Yes1/1
  • Did the leasing consultant ask If you had any pets? Yes1/1
  • Did the Leasing Consultant describe the apartment features?Yes1/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?N/A1/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 29/29

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Jessica answered the phone with the name of the community and she introduced herself. I told Jessica I was checking on availability of their apartments. Jessica asked me what size apartment I needed and how soon I was looking to move. She also asked for my price range. We focused on a one bedroom and I told her a lot of windows are important to me when she asked what was important to me in my new home.

Jessica took her time and described the apartment amenities. She then told me about an incentive they were giving for the month which included one month free. She invited me in for a tour. She asked for my phone number and email address. She asked if I had the directions and she described where they were located.

We confirmed our noon appointment and said our goodbyes.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?No0/0
  • Were there enough directional signs to easily find the leasing office?No0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?N/A0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0

Please explain your answers, if necessary, to the questions related to the site observation: :

The community is easy to locate for those familiar to Baltimore. However, the entrance is set back from the side walk, making it harder to find at an intersection with a lot going on. The name of the building was vertical on the outside of the building. A very modern design. Every inch inside and out was spic and span clean, with an edgy concrete design. There was no landscaping outside of the building. Coffee was available in the building lobby.


  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 4/4

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

I arrived at the building about six minutes early. I had no idea how to meet Jessica. Someone let me into the building and I went to one side and it was not related to the rental properties. I went back outside and pushed the leasing office button. At that time a woman walked down and opened the door. I stated that I was looking for Jessica. The woman then said I'm Jessica. She should advise anyone coming to meet her what to do rather than just stand outside. Jessica did seem as if she was glad that I made the appointment by smiling and shaking my hand. She invited me back to her desk to review my information.


  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?N/A1/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 7/8

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Jessica remembered these details and reconfirmed the apartment size, price, move-in date. During the tour she referenced my preference for windows with a great view. There were times when it seemed like she was sticking to a pre-planned presentation. Numerous times she asked me about pets and each time I advised that I did not own any pets.


  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?No0/2
  • Did the Leasing Consultant mention maintenance and their quick response?No0/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 16/20

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

Jessica greeted me at the doorway and introduced herself. She shook my hand. She was very pleasant and professional. She invited me into the leasing office. Jessica reviewed my price point and showed me a floor plan on the large TV screen that would best fit my needs. I confirmed the price would work. She reviewed all my contact information and my apartment and community preferences.

After Jessica asked for my ID, she began the tour with the community amenities beginning with the business center and common areas. She showed me how they receive packages for the residents.

As we walked to the apartment, Jessica pointed out all the building amenities. We entered the apartment. The view was spectacular and she noted that as well. We spent a lot of time on the view because that was the most outstanding part of the apartment.

Jessica led me through each room pointing out features of each area such as the wood laminate flooring and granite-like kitchen counter. She advised that the counter could accommodate bar stools. After seeing the apartment, I was shown the club room and exercise rooms. She also discussed the financial details in a manner I could understand. So, we went over the partner-discounts, deposits and utility payments. There was no mention of the management company or maintenance. We did discuss my being comfortable in the apartment community at the age of 66-years-old.


  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? Yes2/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 34/35

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Jessica and I ended the tour in her office where she provided me with a business card. She asked if I would like to fill out and application and I answered I would prefer she emailed it to me. She did ask if I thought I would take an apartment and advised I still had other places to see.

Again, she was personable and professional. She said that she hoped that I would move into that community. She also emphasized the incentives and which one she thought was the more lucrative one.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

Jessica answered my question about being comfortable there at the age of 66-years-old and that the company does not discriminate against anyone.

Performance Evaluation

Total Phone Score: 100%
On Site Score: 91%
Total Score: 0%

General Questions