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Report For Donyae' Cade at Mulberry at Park Apartments

Report For Donyae' Cade at Mulberry at Park Apartments

0%
Current Score
84.38%
Average Score
  • 84%
    08-21-2019
  • 25%50%75%100%

Performance Evaluations

Phone

  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?No0/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?No0/1
  • Did the leasing consultant ask for the number of occupants?No0/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?No0/1
  • Did the leasing consultant ask if you needed directions to the community?No0/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?No0/1
  • Did the leasing consultant ask If you had any pets? No0/1
  • Did the Leasing Consultant describe the apartment features?No0/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?No0/1
  • Were the apartment features described before a price was given?No0/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 18/29
    18
    62.07

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Donyae' answered the phone and announced the name of the apartments as Mulberry Park, in addition to her name. She immediately asked how could she help me. I said that I was calling to check on the availability of one-bedrooms. She said that they did not currently have any one-bedrooms available, but they would on November 1st. She then put me on hold to verify the dates. I said that November could work for me. Donyae' quoted the price as $1,025 and invited me in for a tour any day, Monday through Friday from 10 a.m. to 5 p.m. to do an application. I asked if I could come see the apartments that same day. She said the one bedroom wasn't available for viewing because it was still occupied; but offered for me to come in and see a two-bedroom instead. She asked me for a convenient time and we agreed on noon.

Donyae' retrieved my name and phone number. She repeated the appointment time back and advised me to bring in a photo ID in order to do the tour. Donyae' kindly concluded the call with a "Have a nice day."

Donyae' was professional and straight to the point; however, the call was short only lasting 2:22 minutes. She just gave me basic information and didn't ask me a lot of questions.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?Yes0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?No0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The community was easy to locate and the Mulberry Park signage was very clear from the street. The office was neat and organized. All common areas were spotless. The courtyard on the second floor was a nice touch. The community and computer rooms were modern and well decorated.

Overall, Mulberry Park was a very nice and well maintained property.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 4/4
    4
    100

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

Donyae' stood up to greet me and shook my hand. She was dressed nicely in a blouse and slacks. She had a guest card ready and I felt she had a genuine interest in helping me.

When she spoke,she had a smile in her voice. Even though she was assisting someone when I first entered the office, she acknowledged me and I did not have to wait too long.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?Yes1/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 7/8
    7
    87.5

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Donyae' asked majority of the qualifying questions, including how I heard about the community, move-in date, occupants, phone number and email, apartment size, move-in date and current address.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes2/2
  • Did the Leasing Consultant mention maintenance and their quick response?Yes2/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 20/20
    20
    100

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

Upon arrival, Donyae' buzzed me into the building but was assisting someone else. Immediately, I said that I had called about seeing the model and she politely advised me to have a seat at the round table.

After about 4 minutes, Donyae' called me by name and invited me to have a seat at her desk. I could tell that she had been anticipating my arrival. She remembered that I wanted a one-bedroom, but that I was coming to view the unoccupied two-bedroom. Donyae' then began to fill out the guest card. First, she verified my current address and then asked if there were any amenities that I was looking for in the unit and I responded a washer and dryer and a walk-in closet. She confirmed that all units had a washer and dryer, and that one-bedrooms had walk-ins, as well as some of the two bedrooms. She continued to describe other apartment features like microwave and the convenience of the trash chutes. She also asked for my email address, as well as how I found out about the property and I said apartmentguides.com.

Donyae' was very personable and we had small talk about my work as we walked to the unit. She pointed out the trash chutes and identified the floor of the upcoming one bedroom (3rd floor). We walked into the unit and she encouraged me to walk around and ask questions. She made a point to call-out the washer and dryer, since I stated that as an important feature. She also made distinctions between what I was seeing in the two-bedroom and the one-bedroom.

She let me know that Mulberry was a smoke-free property and candles and incense were not allowed. I asked about noise in the building. She actually thought about the placement of the upcoming unit as well as the resident above it before replying that she thought it would be okay as far as noise. I asked if there were a lot of kids in the building and she said that she couldn't answer those type of questions due to Fair Housing.

On the way back to the office we stopped at the courtyard on the second floor, the stairwells, mail room, community room, computer room, and gym. I asked about parking and she said that it was street parking only, but explained the parking raffle for a spot in their garage for a full year. She pointed out the building cameras and also detailed the key access which tracks all resident’s whereabouts in the building.

She asked if I had any questions as well as if the parking would be deal-breaker for me and I said it was not. Donyae' asked if I wanted to apply and I said that I would just take the application with me. Donyae' said there weren't any current specials, but that she would let me know if anything changed. She detailed the apartment pricing and salary requirements for both one and two bedrooms. She even clearly wrote it on a piece of paper and included it with the application folder. She made sure I understood before letting me leave. Donyae' stapled her business card and encouraged me to send an email and let me know that either her or the property manager would respond. She thanked me for coming in and we concluded the tour.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?N/A3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?N/A1/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?No0/1
  • Were you give an application? Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 32/35
    32
    91.43

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Donyae' invited me back to the office where we discussed the pricing and salary range requirements. Donyae' asked if the parking would discourage me from renting and I said it would not be a deal breaker. Her response seemed genuinely happy that I was really considering Mulberry Park. She exhibited a sense of urgency and asked me if I wanted to apply. I declined. She gave me a copy of the application as well as her business card. She encouraged me to email or call with any questions or concerns.

Donyae' did an amazing job and I would have most definitely rented at Mulberry Park based on her presentation.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

When asked about security, Donyae' pointed out the cameras in the building and also explained the tracking system of the key access. She never exhibited any behavior that could be perceived as discriminatory and refused to comment on the type of residents.

Performance Evaluation

Total Phone Score: 62%
On Site Score: 94%
Total Score: 0%

General Questions