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Report For Matt Matzen at The Sudo Bradford

Report For Matt Matzen at The Sudo Bradford

0%
Current Score
91.75%
Average Score
  • 92%
    07-28-2018
  • 25%50%75%100%

Performance Evaluations

Telephone Survey

  • Was the telephone answered by the third ring?Yes1/1
  • Did the leasing consultant sound cheerful and enthusiastic?Yes1/1
  • Did the leasing consultant identify the community?Yes1/1
  • Did the leasing consultant give his/her name?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?Yes3/3
  • Did the Leasing Consultant describe the apartment features?No0/1
  • Did the Leasing Consultant describe the commmunity amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes1/1
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 16/18
    16
    88.89

PHONE NARRATION (Please provide a narration of your phone call from start to finish.):

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Which of the following questions did leasing consultant ask you?

  • Your desired move in date.Yes0.14/0.14
  • Number of occupants.Yes0.14/0.14
  • If you were looking for any special features or had any specific preferences in mind.Yes0.14/0.14
  • If you needed directions to the community.Yes0.14/0.14
  • What size apartment you needed.Yes0.14/0.14
  • If you had a specific price range.Yes0.14/0.14
  • If you had any pets. No0/0.14
  •  Total: 1/1
    0.857142858
    100

Greeting and Qualifying

  • Did the leasing consultant stand to greet you?No0/1
  • Was the Leasing Consultant dressed professionally?Yes1/1
  • Did the Leasing Consultant introduce him/herself to you?Yes3/3
  • Did the Leasing Consultant ask for your name or recognize you from the previously set appointment?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the leasing consultant determine your price range?No0/1
  •  Total: 8/10
    8
    80

Did the Leasing Consultant ask or confirm any of the following questions during the on-site presentation?

  • Move in dateYes0.14/0.14
  • Number of occupantsYes0.14/0.14
  • Special features or specific featuresYes0.14/0.14
  • Your phone numberYes0.14/0.14
  • Size apartment neededNo0/0.14
  • Why you are movingNo0/0.14
  • Ask you who your employer was, the location, and/or your occupation?Yes0.14/0.14
  •  Total: 1/1
    0.714285715
    100

Demonstration

  • Was a convenient route taken to the vacant/model apartment? Yes1/1
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes1/1
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes1/1
  • Did the Leasing Consultant mention maintenance and their quick response?Yes1/1
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes1/1
  • Were benefits or features in the apartment pointed out or discussed with you?Yes1/1
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?No0/1
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes1/1
  • Were your objections overcome?Yes1/1
    Please list your objections and how they were overcome:
    Tenetur tempor! Duis! Cubilia ullam perspiciatis! Quisque montes animi sem nesciunt nunc, proin dictum, pretium, non dignissimos non? Qui malesuada provident hic. Anim ducimus, commodo nesciunt fermentum minim aliquet mollis dignissimos anim, dui, mollitia a aliquam laudantium voluptate explicabo lacinia, lacinia perferendis, mollis dictum? Taciti perferendis repellendus cillum? Perferendis pharetra? Aute excepturi, voluptatum? Facilisis magni! Nunc ullam, dolor nostra accumsan quod pretium, dignissim facilis aliquam officiis praesent quaerat ultricies do, lobortis dignissimos quaerat? Ea tristique tortor ante irure lacinia laboriosam et, fringilla vulputate sed. Hymenaeos. Sit sociosqu molestiae molestiae pharetra, quis. Blanditiis ab amet vulputate cursus corporis sodales? Eget ut.
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes1/1
  •  Total: 9/10
    9
    90

ONSITE NARRATIVE (Please provide a narration of your visit from beginning to end.):

Tenetur tempor! Duis! Cubilia ullam perspiciatis! Quisque montes animi sem nesciunt nunc, proin dictum, pretium, non dignissimos non? Qui malesuada provident hic. Anim ducimus, commodo nesciunt fermentum minim aliquet mollis dignissimos anim, dui, mollitia a aliquam laudantium voluptate explicabo lacinia, lacinia perferendis, mollis dictum? Taciti perferendis repellendus cillum? Perferendis pharetra? Aute excepturi, voluptatum? Facilisis magni! Nunc ullam, dolor nostra accumsan quod pretium, dignissim facilis aliquam officiis praesent quaerat ultricies do, lobortis dignissimos quaerat? Ea tristique tortor ante irure lacinia laboriosam et, fringilla vulputate sed. Hymenaeos. Sit sociosqu molestiae molestiae pharetra, quis. Blanditiis ab amet vulputate cursus corporis sodales? Eget ut.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes4/4
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes4/4
  • Did the Leasing Consultant confirm your move in date?No0/1
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?N/A0/1
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today?Yes1/1
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?Yes1/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?Yes1/1
  • Were you given a pricing sheet, floor plans, and/or a community map? Yes1/1
    If so, please describe what you received from the leasing consultant?
    Tenetur tempor! Duis! Cubilia ullam perspiciatis! Quisque montes animi sem nesciunt nunc, proin dictum, pretium, non dignissimos non? Qui malesuada provident hic. Anim ducimus, commodo nesciunt fermentum minim aliquet mollis dignissimos anim, dui, mollitia a aliquam laudantium voluptate explicabo lacinia, lacinia perferendis, mollis dictum? Taciti perferendis repellendus cillum? Perferendis pharetra? Aute excepturi, voluptatum? Facilisis magni! Nunc ullam, dolor nostra accumsan quod pretium, dignissim facilis aliquam officiis praesent quaerat ultricies do, lobortis dignissimos quaerat? Ea tristique tortor ante irure lacinia laboriosam et, fringilla vulputate sed. Hymenaeos. Sit sociosqu molestiae molestiae pharetra, quis. Blanditiis ab amet vulputate cursus corporis sodales? Eget ut.
  • Were you give an application?Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes1/1
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes1/1
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes1/1
  •  Total: 18/20
    18
    90

Please briefly describe the Leasing Consultant's closing skills and techniques used::

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Fair Housing / Crime Supplement

  • Did the leasing professional refrain from asking any discriminatory questions (based upon protected classes)?"Yes5/5
  • Did the leasing professional refrain from steering you to a certain size unit or part of the community, building, or floor?Yes5/5
  • Did the leasing professional refrain from practicing any delay tactics that would frustrate a person from pursuing a rental?Yes5/5
  •  Total: 15/15
    15
    100

Marketing Material - Please upload the following

  • BrochureYes1/1
  • Business CardYes2/2
  • Floor PlansYes1/1
  • Community MapYes1/1
  •  Total: 5/5
    5
    100

Follow Up - 24 hours

  • Did you receive a follow-up thank you card and/or email within 24 hours of your visit?Yes5/5
  • Did the leasing consultant follow up again within 3 business days?Yes5/5
  •  Total: 10/10
    10
    100

Performance Evaluation

Total Phone Score: 89%
On Site Score: 92%
Total Score: 0%

General Questions