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Report For Dana Pryor at The Verona at Suitland Metro

Report For Dana Pryor at The Verona at Suitland Metro

0%
Current Score
95.59%
Average Score
  • 96%
    10-19-2019
  • 25%50%75%100%

Performance Evaluations

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?No0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? Yes0/0
  • Were common areas pool/playground etc. well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The Verona at Suitland Metro was easy to find with my GPS. Both the outside and the inside of the building was very clean and inviting. They had refreshments and donuts available.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes1/1
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?No0/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 4/5
    4
    80

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

When I walked into the leasing office, Dana greeted me even though she was in the back with another person. Melissa also stood and greeted me. After I asked for Dana, Melissa offered and gave me a hot donut and some water. Both of their personalities were inviting, I felt like I wanted to be a resident there.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?Yes1/1
  • Did the Leasing Consultant ask or confirm why you are moving? Yes1/1
  •  Total: 8/8
    8
    100

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

When I walked into the leasing office, Dana greeted me even though she was in the back with another person. Melissa also stood and greeted me. After I asked for Dana, Melissa offered and gave me a hot donut and some water. Both of their personalities were inviting, I felt like I wanted to be a resident there from the start. As I waited, I chatted with a gentleman who never introduced himself but he was very knowledgeable about three of the Verona properties.

After waiting for fifteen minutes, the first thing Dana asked was how I heard about them. I told her I found it online and I wanted to move closer to my boyfriend. She shared that she lived on property. I filled out a guest card with her. She asked for my name and we discussed my move date along with my current lease expiring. Dana did ask what I currently liked about where I was and I told her I was renting a townhome that had a washer and dryer. She asked for my phone number and where else I looked. I told her I was looking in Rockville.

She asked me what I was currently paying. She then described a two bedroom and she gave me the rate. She told me what was included in the rent and what was not. We discussed how to save money on my electric bill. She explained they have a laundry rooms instead of washer and dryer. I did ask about pets and she gave me the pet policy.

I asked about security and she said they have controlled access to the property with the gate I passed on the way in. She said it is opened from 6:00 AM to 8:00 PM. She said the gym will be open 24 hours.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes2/2
  • Did the Leasing Consultant mention maintenance and their quick response?No0/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 18/20
    18
    90

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

When I walked into the leasing office, Dana greeted me even though she was in the back with another person. Melissa also stood and greeted me. After I asked for Dana, Melissa offered and gave me a hot donut and some water. Both of their personalities were inviting, I felt like I wanted to be a resident there from the start. As I waited, I chatted with a gentleman who never introduced himself but he was very knowledgeable about three of the Verona properties.

After waiting for fifteen minutes, the first thing Dana asked was how I heard about them. I told her I found it online and I wanted to move closer to my boyfriend. She shared that she lived on property. I filled out a guest card with her. She asked for my name and we discussed my move date along with my current lease expiring. Dana did ask what I currently liked about where I was and I told her I was renting a townhome that had a washer and dryer. She asked for my phone number and where else I looked. I told her I was looking in Rockville.

She asked me what I was currently paying. She then described a two bedroom and she gave me the rate. She told me what was included in the rent and what was not. We discussed how to save money on my electric bill. She explained they have a laundry rooms instead of washer and dryer. I did ask about pets and she gave me the pet policy.

I asked about security and she said they have controlled access to the property with the gate I passed on the way in. She said it is opened from 6:00 AM to 8:00 PM. She said the gym will be open 24 hours.

We walked to look at the model. She walked me through each area of the model and pointed out the features. She told me the differences from what would be available versus what we were viewing. She described what was standard with all apartments. After we saw the model, she showed me the fitness center.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? Yes2/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?Yes1/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?Yes1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 35/35
    35
    100

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Dana sales attitude was excellent. Dana and Melissa made me feel like a welcomed future resident. Dana explained the application process along with the security deposit. She overcame my objection about not having a washer and dryer in unit and she told me I would save on my utility bill. She also handled my objection about safety as she explained the controlled access to the community.

Dana reviewed pricing with me and encouraged me to apply online.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" N/A0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

I did ask Dana about the security, and she told me about the gates being closed at 8 p.m and that people would have to be buzzed in. Overall, Dana made me feel like I would be safe living at The Verona at Suitland Metro.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 96%
Total Score: 0%

General Questions