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Report For Diana Jimenez at The Verona at District Heights

Report For Diana Jimenez at The Verona at District Heights

0%
Current Score
65.67%
Average Score
  • 66%
    10-19-2019
  • 25%50%75%100%

Performance Evaluations

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?No0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?No0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?No0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?Yes0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The Verona at District Heights needs some upgrading to the landscape and the buildings. It does not look inviting. I was not shown the laundry room or pool area. I was just told about them. The Verona At District Heights looks like low income housing. In my my opinion, you should not be able to tell if the property is a low income property rental.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?No0/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 3/4
    3
    75

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

When I arrived at the office, Diana was helping someone. She told me to come in and have a seat and she will be with me. The onsite visit lasted 20:10 minutes. I waited 6:30 minutes while Diana was helping someone else. When she was finished she looked at me and said, "how can I help you?" She did not introduce herself nor shake my hand. I told her the call center told me to ask for Diana when I arrived so she confirmed that was her.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?No0/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?No0/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?No0/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 4/8
    4
    50

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Diana did not ask me any questions about why I was moving or where I currently lived. Diana did ask some of these above question but the tour and process was quick and to the point.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?No0/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes2/2
  • Did the Leasing Consultant mention maintenance and their quick response?No0/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?No0/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 14/20
    14
    70

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

I told Diana I was looking for a two-bedroom apartment and she asked me how soon I was looking to move. I told her by December 1st. She did ask if I had a specific price range that I wanted to stay within and I told her under $1,300. She told me they had two different styles of their two-bedroom. She explained each and said they are renovating; therefore, the rent will go up slightly after renovation to over my budgeted amount. I told her that would be fine.

She went on tell me what was included in the rent and what was not. She said water and trash were included in the rent but I would have to pay the utility bill. She offered to show me the two-bedroom model but she was careful to inform me the two bedroom I would be moving into would look different because of the renovations.

She offered me a smaller version of a two bedroom. She asked me what I preferred. She showed me the floor plans of the two-bedrooms. She also suggested their sister property and she showed me their renovations online. She pointed out the differences. She was very thorough in describing what the renovations would be.

She asked for my picture ID and we began the tour. She told me they accept pets but didn’t ask me if I had a pet. She then explained how the secure building worked with the intercom system. I asked about lighting in the parking lot at night and she assured me they had plenty of lighting. She went over the application fee and she told me what paperwork I needed to provide. She explained the security deposit.

I asked about in-unit washer and dryer and she said they had laundry rooms and she gave me the prices of each load. She didn’t bother to ask if that was a deal breaker. We walked into the model and she was very thorough in describing every feature in each room. She continued to point out the difference of the classic versus the renovated apartments. She opened closet doors and pointed out the space. We talked about how my furniture would fit.

Diana told me about the playground and the pool yet she didn’t offer to show me. She highly suggested I get my application in since the apartments go quickly. I told her I should know by Monday or Tuesday. She told me anyone can help me since her time is split between two properties. She didn’t offer to follow up with me.

Diana focused her efforts on providing me information about the availability, price, and application process. She did this very thoroughly; However, she didn’t spend any time learning about my needs. She never asked me about the number of occupants, pets (although, she told me about the pet fee but she never asked if I had one.) and what my apartment and community preferences would be. She did confirm that the rent would be in my range. The visit lasted slightly over 19:00 minutes and it felt rushed. Even though she was very thorough in her descriptions of the floor plans and application process, I didn’t feel like much rapport was built.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?No0/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? N/A2/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?N/A1/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? N/A1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?No0/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?No0/5
  •  Total: 23/35
    23
    65.71

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Diana did create a sense of urgency and told me to go to the website and apply since the apartments rent quickly. I did ask about the in-unit washer and dryer but she never asked if that was a deal breaker.

I felt Lorena thought she was giving this her best sales effort. The entire demonstration went very quickly. It felt very rushed.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" N/A0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

I did ask about safety on the property, and was told about the lighting was good and that they were going to install buzz in system. I also asked for a business card and I was told by Diana that I did not need one since I could speak with anyone at the property.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 66%
Total Score: 0%

General Questions