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Report For Prescious Snider at Village of St. Charles

Report For Prescious Snider at Village of St. Charles

0%
Current Score
13.04%
Average Score
  • 13%
    3-4-2020
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.N/A5/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?N/A5/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?No0/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)No0/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • 8. Did the Leasing Professional ask how you knew about the community?Yes3/3
  •  Total: 22/28
    22
    78.57

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

I called earlier in the day and was told Precious was with a customer. I said I would call back. When I did, Precious answered the phone and identified the community, but did not give her name. I had to ask for her name. She was friendly and helpful. She asked for my name and asked how I found the community. I told her Apartments.com. She did not use my name during our conversation.

Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?Yes3/3
  • 10. Did the Leasing Professional determine move-in date?Yes3/3
  • 11. Did the Leasing Professional determine number of occupants?Yes3/3
  • 12. Did the Leasing Professional determine if you had any pets?Yes3/3
  • 13. Did the Leasing Professional determine your price range?Yes3/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?Yes3/3
  • 15. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 18/21
    18
    85.71

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Precious asked the questions to discover what I wanted in the new apartment such as the size, move-in date, how many occupants, and if I had pets as well as my price range. She did not ask my reason for moving. When asking for my move-in date, I said I wanted late October or November. Precious offered me an apartment that was available next Tuesday, which was a little early for my needs. Her response was, "If you are interested, you can just apply and we can change the move-in date." I asked how do I do that and Precious replied, "If you'd like to come by our office and pick up an application you can do that. Or you can apply on-line as well." Precious asked me for my apartment preferences and I said I'd like to have a washer and dryer in unit. She said they did have this, but only in Palmer Apartments; However, in Wakefield Terrace there is a laundry room in every building.

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Yes5/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).Yes4/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
  • 19. Did the Leasing Professional create a sense of urgency?Yes2/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?Yes3/3
  • 21. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 18/22
    18
    81.82

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

I said I wanted a washer and dryer in my apartment and Precious talked about a community that had this, but the community would not have any availability until December. There was some urgency if I was interested in applying for the apartment that was available immediately. Other communities seemed to have a wait for an opening.

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a call back to give you a virtual tour? If a virtual tour was not scheduled then only fill out the telephone portion of this shop report. N/A3/3
  • 23. After you scheduled a virtual tour did a Leasing Professional follow-up with you within the same business day with an email confirming the virtual tour? N/A4/4
  • 24. If the Leasing Professional did not recommend or offer a LIVE virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) Yes5/5
  •  Total: 12/12
    12
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Precious did invite me in only to pick up an application. I was not offered an onsite tour. Instead she told me to go online to view their virtual tour. No LIVE virtual tour of an actual vacant was offered.

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? Yes10/10
  • 26. Did the Leasing Professional ask for your email?Yes4/4
  • 27. Did the Leasing Professional ask for your preferred method of contact?N/A3/3
  •  Total: 17/17
    17
    100

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Precious did take my phone number and email address. She told me should would forward me an email with their website address and also Facebook page. In the email there would be a link to access the virtual tour as she explained. I never received that email. I was under the impression that I could also fill out an application online.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?No0/10
  •  Total: 0/10
    0
    0

Comments:

Precious never sent me an email nor a phone call.

Performance Evaluation

Total Phone Score: 87%
On Site Score: 0%
Total Score: 0%

General Questions