Report For Alyssia Harris at Sykesville Apartments

Report For Alyssia Harris at Sykesville Apartments

Current Score
Average Score
  • 91%
  • 25%50%75%100%

Performance Evaluations


  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?No0/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?Yes1/1
  • Did the leasing consultant ask if you needed directions to the community?No0/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?No0/1
  • Did the leasing consultant ask If you had any pets? Yes1/1
  • Did the Leasing Consultant describe the apartment features?No0/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?No0/1
  • Were the apartment features described before a price was given?No0/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 22/29

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Alyssia was very pleasant to speak with over the phone. She answered the phone stating her name and the community and placed me on a brief hold. When she returned, she again announced herself. I told her that I was interested in an apartment and she began to ask me questions to better understand my needs. She asked for my name, telephone number, and email to start. She then asked when I was looking to move, what size apartment was I interested in, the number of occupants that would be in the apartment, and if I was bringing any pets. She was able to let me know the price range of the two-bedroom apartments coming available. She asked if I was able to come and view the property. Additionally, I let her know that I wanted a washer and dryer in the apartment. We set up an appointment to come in that day. Leaving the call, I was looking forward to visiting the community and meeting Alyssia. I do wish I was able to get more information about the apartment features prior to the visit.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0

Please explain your answers, if necessary, to the questions related to the site observation: :

The community was very easy to locate off of the main road. Once inside of the property, there was plenty of signage directing me to the leasing office. I did not notice any trash on the property and the landscaping was well maintained. Once inside the leasing office, I noticed it was very bright and welcoming. The office was decorated in Valentine's Day and St. Patrick's Day decor. There was also a keurig machine available for coffee. I definitely had a positive impression walking in to the community.


  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?N/A1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 4/4

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

Upon walking into the office, Alyssia stood up to greet me and asked if I was Keisha. She invited me to have a seat and proceeded to review the information that she had previously taken on me. Alyssia seemed genuinely interested in helping me. She didn't formally introduce herself but I recognized her voice. She was professionally dressed and had my information saved on a computer.


  • Did the Leasing Consultant ask or confirm how you heard about the community?No0/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?Yes1/1
  • Did the Leasing Consultant ask or confirm why you are moving? Yes1/1
  •  Total: 7/8

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Alyssia reviewed the information she captured over the phone to make sure it was correct. She confirmed my move in dates, number of occupants, apartment size, pet and apartment feature preferences. From there, she let me know what exact apartments were available during that time and the prices associated. She asked my preference on floor level. Afterwards, she asked for my ID so we could view a vacant apartment.


  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes1/1
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes3/3
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes2/2
  • Did the Leasing Consultant mention maintenance and their quick response?Yes2/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 20/20

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

Alyssia took me to view a vacant two-bedroom apartment. It showed well- was very clean and bright. She took me through each room, showing me the features in each room. She allowed me time for questions. She additionally mentioned the 24-hour maintenance, as well as the long-standing property manager. She made a point to discuss that water was included in the rent and that I would only be responsible for outside utilities. Throughout the demonstration, she continued to ask questions to get to know me a little more. She was very easy to speak with. She continued to mention the specials currently running.


  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? Yes2/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 34/35

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Alyssia immediately asked if I was ready to apply today. When I told her no, she said that she would send me home with some information and proceeded to let me know about the qualifying and application process. She really wanted to let me know that the community and neighborhood was a great place. She spoke to me about the different events going on in the area, as well as the dining and shopping options. She informed me that she used to live on property, as well as her property manager. She really put forth an excellent sales effort. I left the conversation understanding how to apply and what my options were. She gave me a folder that had her card as well as other community information. I would have definitely leased from Alyssia if in the market.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

When asked about the safety in the community, Alyssia responded that they don't receive safety calls- that that would go straight to the police. She mentioned the police precinct was down the street and that they regularly come through the property to monitor what is going on. When asked if many children lived in the community, she said there was a good amount, but that the community had a mix of everyone.

Follow-Up within 48 hours

  • Did the Leasing Professional follow up within 48 hours of your visit? Yes5/5
  •  Total: 5/5

Please explain what day and time your received a follow up. Did the Leasing Professional follow-up by email or phone call?:

I received a follow up email from Alyssia that same day giving me the link to apply and thanking me for coming in.

Performance Evaluation

Total Phone Score: 76%
On Site Score: 97%
Total Score: 0%

General Questions