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Report For Josh Kaminkow at 500 Park

Report For Josh Kaminkow at 500 Park

0%
Current Score
81.33%
Average Score
  • 81%
    04-11-2019
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • Was the greeting friendly and professional?Yes5/5
  • Was the phone call initiated with the name of the property?Yes5/5
  • Did the leasing consultant introduce themselves by name?Yes5/5
  • Did the leasing consultant ask you for your name?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh's greeting was very professional and enthusiastic. Josh answered the phone by introducing the name of the property and then introducing himself. He also asked for my name.

Telephone Qualifying

  • Did the leasing consultant identify the apartment size needed?Yes3/3
  • Did the leasing consultant identify the date of need?Yes3/3
  • Did the leasing consultant ask the number of occupants?Yes2/2
  • Did the leasing consultant qualify for pets?Yes2/2
  • Did the leasing consultant identify your reason for moving?Yes1/1
  • Did the leasing consultant ask how you heard of the property?Yes2/2
  •  Total: 13/13
    13
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh identified the apartment size that I needed and let me know that at the time of my call only one bedroom apartments were available. Josh asked for my name, email, phone number and number of occupants. He also qualified me for pets and when I told him I would be moving with a cat he offered additional information about how great the apartment would be for a cat including litter box space and places for her to perch and cat nap. Josh also asked me why I was looking to move and I told him that my current apartment was older and that I was looking for more updates. He asked me how I heard about the apartment and I let him know that I found the apartment on apartments.com.

Telephone Discovery

  • Did the leasing consultant ask if it would be okay if they asked you a few more questions to help find you the best home?No0/5
  • Did the leasing consultant ask you what features are most important to you in your apartment home?Yes5/5
  • Did the leasing consultant ask what features/amenities are important to you in your community?Yes5/5
  • Did the leasing consultant ask if you had looked at the community online?Yes5/5
  • If you were asked whether you had looked at the community online, did they ask if there were specific floor plans that interested you?Yes5/5
  • Did the leasing consultant ask if you had a preference in location (for example: floor level, view, sunlight, etc.) for your apartment home?Yes5/5
  • Did the leasing consultant ask what interests you about the local area?Yes5/5
  • Did the leasing consultant ask you "what else" or encourage you to expand on any of your answers?Yes5/5
  •  Total: 35/40
    35
    87.5

Phone Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Josh asked me what features were important to me and I told him that I wanted a more updated apartment and I still wanted to live in the city. Josh asked me a lot of "what else" questions and I let him know that I wanted a lot of natural light, amenities including a gym and a club room. Josh also asked me if I'd seen the website and I told that I just saw what was on apartments.com. He also asked me what floor I would choose to live on if there was a choice and I told him anything other than the ground floor. We discussed natural light and Josh asked me if I preferred am or pm sunlight, east or west and I choose west. Josh then asked me what I liked about where I currently lived and I told him that I loved the old charm of Charles Village. I let him know that I was looking for a neighborhood that was more walkable. He also asked me what were some of the things that I liked about Mt. Vernon and I told him that it was a more walkable neighborhood with lots of restaurants and yoga and I could be there without always having to be car dependent. Josh also shared with me that he was a yoga teacher and that he taught in the building which was a very personable touch.

Telephone Price

  • Did the leasing consultant mention the price only after discovering your needs? If the price was not mentioned, please answer NA.Yes5/5
  • If the price was quoted, were you asked, "How does that fit with what you were looking to pay? Is it a similar price?" If the price was not mentioned, please answer NA. Yes2/2
  • Did the leasing consultant quote utilities or any value-added benefits? If the price was not mentioned, please answer NA.Yes3/3
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh quoted me two prices for the available 1 bedroom apartments and then asked me what my budget was. I told him that the prices that he quoted definitely fit my budget. Josh also told me that there would be $500 waved from my first month's rent which definitely added value.

Telephone Invitation and Directions

  • Were you invited to visit the property?Yes5/5
  • Were you asked for a convenient time for an appointment?Yes5/5
  • Were you asked if you were familiar with the location?N/A2/2
  • Were you offered directions or information to help you find the community? Answer NA if you told the leasing consultant that you were familiar with the location.N/A2/2
  •  Total: 14/14
    14
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh asked me when I would be available to come in for a tour and we scheduled a tour for later that same day. Josh knew that I was familiar with the area and did not ask me if I needed directions.

Telephone Closing Comments

  • Was your appointment time repeated back to you?Yes4/4
  • Were you asked for your phone number AND email address?Yes4/4
  • Were you thanked for calling and given a friendly "good-bye"?Yes2/2
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh was very pleasant. He repeated our appointment back to me and we said our goodbyes.

Telephone Professionalism

  • Was a sense of rapport created?Yes2/2
  • Did the leasing consultant control the conversation with finesse?Yes2/2
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant use your name during the call?No0/2
  • Were all of your questions answered to your satisfaction?Yes2/2
  •  Total: 8/10
    8
    80

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh definitely created a sense of rapport immediately by identifying himself as a cat person and also sharing information about yoga in the neighborhood after learning that yoga was important to me. He definitely controlled the conversation with finesse and the conversation was very natural and flowed effortlessly. Overall, his presentation felt very natural. Josh was very friendly and all of my questions were answered to my satisfaction.

Celebrating the Arrival

  • Did the leasing consultant immediately smile and stand to greet you in a friendly manner? If the leasing consultant was already standing, or busy assisting someone at the desk (in person or on the phone), please answer yes. Yes5/5
  • Did the leasing consultant introduce themselves to you and ask your name?N/A5/5
  • Did the leasing consultant demonstrate an eagerness to help you?Yes5/5
  • Did the leasing consultant ask permission to review your needs?N/A5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

When I arrived Josh met me at the door and greeted me with a lot of exuberance. He said my name righ way and it really felt like he was anticipating my visit. He asked me to have a seat righ away and introduced me to several residents right away as their new neighbor. Josh seemed very excited upon my arrival and very eager to help me. He did not ask for specific permission to review my needs but his greeting felt very natural.

Onsite Qualifying

  • Was a guest card (or similar) reviewed during your visit?Yes2/2
  • Was your date of need reviewed?Yes2/2
  • Was the apartment size you needed reviewed?Yes2/2
  • Was the number of occupants reviewed?Yes2/2
  • Was your reason for moving reviewed?Yes1/1
  • Was your place of employment or occupation reviewed?No0/2
  • Was whether or not you had pets reviewed?Yes1/1
  •  Total: 10/12
    10
    83.33

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh reviewed what I was looking for and created immediate urgency by telling me that one of the apartments that we discussed over the phone had a pending application. He let me know that he would show a vacant apartment and he would show me the model apartment for contrast. Throughout the tour, we discussed my needs, reasons for moving and pets. When we toured the apartment he pointed out places where my cat could lounge which was really sweet. Throughout the tour, Josh mentioned things that were important to me including an apartment with updates and great light. He really emphasized how modern space was, the high ceilings and overall minimal design.

Onsite Discovery

  • Were the features you stated were most important to you in your apartment home reviewed?Yes5/5
  • Were the features/amenities you stated were most important to you in your community reviewed?Yes5/5
  • "Were the specific floor plans/community features that interested you online reviewed? Answer NA if you did not say there was a specific floor plan or feature that interested you."Yes5/5
  • Was your preference in location (for example: floor level, view, sunlight, etc.) for your apartment home reviewed?Yes5/5
  • Were your favorite things about where you currently live reviewed?Yes5/5
  • Were the things you would like to change about where you currently live reviewed?Yes5/5
  • Was what interested you about the local area reviewed?Yes5/5
  • Did the leasing consultant ask you "what else" or encourage you to clarify or expand on any of your answers?Yes5/5
  •  Total: 40/40
    40
    100

Onsite Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

The features that I stated were important to me were reviewed throughout the tour including modern updates, the fact that the building had a great gym and a pool and an apartment that had great light. Floor level was also reviewed and Josh showed me an apartment that was on the second floor with great light.

The Tour

  • THE TOUR: Were you asked if you preferred to see the amenities first or the apartment home/model? Please answer the following question NA if there were no amenities or no model/home to tour.Yes2/2
  • Did the leasing consultant control the tour?Yes3/3
  • "Did the leasing consultant praise the onsite professional staff and Management Company? For example: leasing, landscaping, maintenance or security staff"Yes1/1
  • Did the leasing consultant tour all recreation areas and amenities you said were important to you?Yes3/3
  • Did the leasing consultant discuss property benefits that you said were important to you?Yes3/3
  • Did the leasing consultant discuss surrounding area benefits that you said were important to you?Yes2/2
  • Did the leasing consultant tour the model, vacant, or occupied apartment? Please answer NA if there were no available apartments to show.Yes3/3
  • Did the leasing consultant highlight the apartment features that you stated were important to you during the Discovery process?Yes3/3
  • "Was value added to price during the presentation? (For example: ""Membership to our fitness center is included in your rent, so you can cancel your gym membership and save yourself the monthly fee."")"Yes2/2
  •  Total: 22/22
    22
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh asked me if I wanted to start with the amenities or the apartments and I choose to start with the apartment. Josh was very much in control of the tour and did a great job of helping me visualize actually living in the space. Josh spoke very highly about management and mentioned how accommodating they were when his cat died. He also said hello to a housekeeper as we touring and also spoke very highly of her which made me feel like 500 park was a lovely community to be a part of. He also told me that there was 24-hour maintenance and that they were really great as well. We toured all of the common areas including the gym. He also pointed out the pool and asked me if I wanted to see it. Josh consistently pointed out all of the benefits that I said were important to me. We toured a vacant and then the model apartment for contrast. Josh also chatted with me about coffee shops in the area, community events, and wine shop just across the street. He really made me feel like there was a tight community of residents and that I would be a great fit. Josh added so much value and really pushed the fact that I could really make the apartment mine. The building really sold itself and Josh did an incredible job of helping me visualize myself in the apartment.

Handling Objections

  • Did the leasing consultant accept and acknowledge your concern?Yes5/5
  • Did the leasing consultant ask you to clarify by saying something like, "Tell me what you mean by..."N/A5/5
  • Did the leasing consultant remind you that they want to help you find the apartment home that meets your needs but let you know the decision is yours? Yes5/5
  • Did the leasing consultant offer options?Yes5/5
  • Did the leasing consultant confirm they had handled your objection?Yes5/5
  •  Total: 25/25
    25
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

My concerns were that the vacant apartment felt too small. Josh assured me that that touring the model would really change my opinion and it really did. Josh didn't really ask me "what do you mean" questions but our overall exchange was very natural and easy. Josh also let me know that he would be happy to help me find an apartment anywhere but he really could see me being very happy in the building. Again, when Josh showed me the vacant vs. the model apartment it was clear that he had handled my objections about size.

Closing

  • Was urgency created during the presentation?Yes5/5
  • Did the leasing consultant attempt a pre-close / review of features and benefits you stated were important to you and ask if there was anything they had missed?Yes5/5
  • Did the leasing consultant ask you to apply today?Yes5/5
  • "Did the leasing consultant attempt a second close after handling any follow up objections? Answer NA if you did not give any follow up objections."Yes5/5
  • Did the leasing consultant ask you to arrange a return appointment on a specific day or time?No0/5
  •  Total: 20/25
    20
    80

Comment (You must provide a brief summary under each category. This section is mandatory.):

Urgency was created during the tour because one of the apartments that Josh mentioned over the phone already had a pending application. I felt like Josh was preclosing me throughout the tour the entire time. He did a really good job of helping me visualize myself in the apartment and in the community. He also introduced me to several tenants as their future neighbor which was also a nice touch. Josh pushed for me to apply today because apartments came off the market as soon as an application was submitted. Josh offered several other floor plan options if I could accommodate a later move-in date. He also told me that he could check the "turn" schedule as to when this larger apartment would be available for me to see. Josh really pushed me to get an application in "today" to secure an apartment.

Onsite Professionalism

  • Was the leasing consultant enthusiastic?Yes4/4
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant create rapport during the presentation?Yes4/4
  • Was the leasing consultant polite and sincere?Yes2/2
  • Was the leasing consultant dressed appropriately?Yes2/2
  • Was your name used frequently during the presentation?Yes2/2
  • Did the leasing consultant try to discover your needs or desires throughout the presentation?Yes2/2
  • Did the leasing consultant introduce you to other staff or point them out if they were not within range to be introduced?Yes2/2
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh was enthusiastic very cool and incredibly personable. Josh created a rapport over the phone and also in person. He seemed to be very focused on my needs. He has also dressed appropriately in business casual. My name was not used during the presentation but the presentation was still incredible personalized. Josh did a great job of discovering my needs during the presentation. Josh spoke to the housekeeper as we toured and they had a very pleasant exchange.

Fair Housing Awareness

  • Did the leasing professional refrain from asking any discriminatory questions (based upon protected classes)?Yes5/5
  • Did the leasing professional refrain from steering you to a certain size unit or part of the community, building, or floor?Yes5/5
  • Did the leasing professional refrain from practicing any delay tactics that would frustrate a person from pursuing a rental?Yes5/5
  • Did the leasing professional supply rental information, such as rental rates?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh asked me no discriminatory questions. When I asked him about what type of people lived in the building he told me that they rent to anyone who qualified and suggested that I spend some additional time in the neighborhood to get a feel for who my neighbors might be. He did not steer me to any particular floor in the building and also let me know that if I was in a 12-month lease I had the option of moving to another unit when one became available towards the end of that lease. Josh also shared rental rates with me and rates for garage and parking lot parking as well.

Follow Up - 24 hours

  • Did you receive a follow-up thank you card and/or email within 24 hours of your visit?No0/10
  • Did the leasing consultant follow up again within 3 business days?Yes5/5
  •  Total: 5/15
    5
    33.33

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh called me on 1/25/19 at 9:56 am and again on1/29/19 at 1:25 pm.

Performance Evaluation

Total Phone Score: 94%
On Site Score: 91%
Total Score: 0%

General Questions