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Report For Josh Kaminkow at 500 Park

Report For Josh Kaminkow at 500 Park

0%
Current Score
81.33%
Average Score
  • 81%
    04-11-2019
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • Was the greeting friendly and professional?Yes5/5
  • Was the phone call initiated with the name of the property?Yes5/5
  • Did the leasing consultant introduce themselves by name?Yes5/5
  • Did the leasing consultant ask you for your name?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh answered the phone on the second ring. He stated the name of the property and he introduced himself. He asked for my name and continued to use it throughout the conversation. He was friendly and upbeat. He asked me when I was looking to move in. I told him within 30 days. He stated he had something available 10/7/2019 and also said I could move in between 10/7-10/21. He created a sense of urgency letting me know he only had one two-bedroom left in my time frame.

He asked me when I wanted to come in for a tour. We decided the next day at 11:00 am. He informed me they were having an Open House at 12 noon. He was indeed friendly, yet professional. He asked me where I lived.

He got my name. cell phone and email. He repeated that he was going to help me get a two-bedroom apt. that is cat-friendly.

He asked if I needed parking. He did put me on hold to "buzz in a person." He asked me why I was moving and I told him I wanted my own place. He asked me how I heard about them. He told me he would send me an email to confirm.

He ended the talk asking if I had any questions. I said no and we ended the phone call.

Telephone Qualifying

  • Did the leasing consultant identify the apartment size needed?Yes3/3
  • Did the leasing consultant identify the date of need?Yes3/3
  • Did the leasing consultant ask the number of occupants?Yes2/2
  • Did the leasing consultant qualify for pets?Yes2/2
  • Did the leasing consultant identify your reason for moving?Yes1/1
  • Did the leasing consultant ask how you heard of the property?Yes2/2
  •  Total: 13/13
    13
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh was great. He did identify my need for a two bedroom and my move date. He also asked how many occupants, including if any pets would come. I told him my daughter and cat baby, Bliss. He asked why the need for the move and I told him I needed my own place. Lastly, he asked how did I hear about 500 Park and I said Apartments.com.

Telephone Discovery

  • Did the leasing consultant ask if it would be okay if they asked you a few more questions to help find you the best home?No0/5
  • Did the leasing consultant ask you what features are most important to you in your apartment home?No0/5
  • Did the leasing consultant ask what features/amenities are important to you in your community?No0/5
  • Did the leasing consultant ask if you had looked at the community online?Yes5/5
  • If you were asked whether you had looked at the community online, did they ask if there were specific floor plans and features/amenities that interested you?No0/5
  • Did the leasing consultant ask if you had a preference in location (for example: floor level, view, sunlight, etc.) for your apartment home?No0/5
  • Did the leasing consultant ask what interests you about the local area?No0/5
  • Did the leasing consultant ask you "what else" or encourage you to expand on any of your answers?No0/5
  •  Total: 5/40
    5
    12.5

Phone Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Josh didn't ask me if it was okay to ask me more questions about my apartment hunting needs over the phone like what features did I find most important within both a new apartment and a new living community. He still was very engaging. He asked if I had seen the property online and I responded Apartments.com. I was not, however, asked about specific floor plans, a preference in location, or what interested in in the local area. He didn't encourage me to expand on any of my telephone answers; however, I still found the conversation pleasant.

Telephone Price

  • Did the leasing consultant mention the price only after discovering your needs? If the price was not mentioned, please answer NA.N/A5/5
  • If the price was quoted, were you asked, "How does that fit with what you were looking to pay? Is it a similar price?" If the price was not mentioned, please answer NA. N/A2/2
  • Did the leasing consultant quote utilities or any value-added benefits? If the price was not mentioned, please answer NA.N/A3/3
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh gathered pertinent needs like what size apartment I needed, how many occupants and if any pets. However, no price was mentioned until we were in his office after the tour; Therefore, no value or add-on pricing was mentioned.

Telephone Invitation and Directions

  • Were you invited to visit the property?Yes5/5
  • Were you asked for a convenient time for an appointment?Yes5/5
  • Were you asked if you were familiar with the location?N/A2/2
  • Were you offered directions or information to help you find the community? Answer NA if you told the leasing consultant that you were familiar with the location.Yes2/2
  •  Total: 14/14
    14
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh asked if I'd like to visit and we set a time for 11:00 am. No questions were asked if I were familiar with the area. He did send me an email within that same day as a confirmation and that contained information about directions.

Telephone Closing Comments

  • Was your appointment time repeated back to you?Yes4/4
  • Were you asked for your phone number AND email address?Yes4/4
  • Were you thanked for calling and given a friendly "good-bye"?Yes2/2
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

My appointment was made clear and he did ask for both my name and email, as well. He thanked me in the most friendly way and his goodbye was nice.

Telephone Professionalism

  • Was a sense of rapport created?Yes2/2
  • Did the leasing consultant control the conversation with finesse?Yes2/2
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant use your name during the call?Yes2/2
  • Were all of your questions answered to your satisfaction?Yes2/2
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Rapport was definitely created between me and Josh. I would say that he'd be a factor in my decision making about where to move. He definitely controlled the conversation. Josh handled the presentation with ease. You can tell that he is good at what he does--especially with his way of being a people person. Whatever questions I had they were answered.

Celebrating the Arrival

  • Did the leasing consultant immediately smile and stand to greet you in a friendly manner? If the leasing consultant was already standing, or busy assisting someone at the desk (in person or on the phone), please answer yes. Yes5/5
  • Did the leasing consultant introduce themselves to you and ask your name?Yes5/5
  • Did the leasing consultant demonstrate an eagerness to help you?Yes5/5
  • Did the leasing consultant ask permission to review your needs?No0/5
  •  Total: 15/20
    15
    75

Comment (You must provide a brief summary under each category. This section is mandatory.):

When I walked up to the door, I saw Josh unpacking boxes and getting things set up for the Open House.

I had to be buzzed in and he came and opened the door for me. He greeted me and asked if I was Janelle and then introduced himself to me. He offered me a donut and quickly finished what he was doing. He invited me into his office. He was interrupted a couple of times because of the Open House and one person moving out and she needed assistance getting out of the garage. He invited me to go along to see how things went.

I was okay. That was great because he could have left me in the office by myself. He was eager to help the new resident.

Onsite Qualifying

  • Was a guest card (or similar) reviewed during your visit?N/A2/2
  • Was your date of need reviewed?Yes2/2
  • Was the apartment size you needed reviewed?Yes2/2
  • Was the number of occupants reviewed?Yes2/2
  • Was your reason for moving reviewed?Yes1/1
  • Was your place of employment or occupation reviewed?No0/2
  • Was whether or not you had pets reviewed?Yes1/1
  •  Total: 10/12
    10
    83.33

Comment (You must provide a brief summary under each category. This section is mandatory.):

There was no guest card reviewed because I wasn't in the office in the beginning long enough to see if there was one completed. From then on he took me on the tour. He reviewed my needs over the phone, previously so after that my needs were touched upon during the tour.

Onsite Discovery

  • Were the features you stated were most important to you in your apartment home reviewed?Yes5/5
  • Were the features/amenities you stated were most important to you in your community reviewed?N/A5/5
  • "Were the specific floor plans/community features that interested you online reviewed? Answer NA if you did not say there was a specific floor plan or feature that interested you."N/A5/5
  • Was your preference in location (for example: floor level, view, sunlight, etc.) for your apartment home reviewed?Yes5/5
  • Were your favorite things about where you currently live reviewed?Yes5/5
  • Were the things you would like to change about where you currently live reviewed?Yes5/5
  • Was what interested you about the local area reviewed?N/A5/5
  • Did the leasing consultant ask you "what else" or encourage you to clarify or expand on any of your answers?Yes5/5
  •  Total: 40/40
    40
    100

Onsite Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Josh was excellent both on the phone and during the tour. But if we are discussing what happened during the onsite discovery part of the shop (ie, in the office before the actual tour) then that will be difficult because I was whisked away with him as he went to assist the ex-resident leave the garage. He wanted me to see the garage in person. After that, we went on tour. All the things being asked here I was taken care of during the actual tour.

The Tour

  • THE TOUR: Were you asked if you preferred to see the amenities first or the apartment home/model? Please answer the following question NA if there were no amenities or no model/home to tour.N/A2/2
  • Did the leasing consultant control the tour?Yes3/3
  • "Did the leasing consultant praise the onsite professional staff and Management Company? For example: leasing, landscaping, maintenance or security staff"N/A1/1
  • Did the leasing consultant tour all recreation areas and amenities you said were important to you?Yes3/3
  • Did the leasing consultant discuss property benefits that you said were important to you?Yes3/3
  • Did the leasing consultant discuss surrounding area benefits that you said were important to you?Yes2/2
  • Did the leasing consultant tour the model, vacant, or occupied apartment? Please answer NA if there were no available apartments to show.Yes3/3
  • Did the leasing consultant highlight the apartment features that you stated were important to you during the Discovery process?Yes3/3
  • "Was value added to price during the presentation? (For example: ""Membership to our fitness center is included in your rent, so you can cancel your gym membership and save yourself the monthly fee."")"Yes2/2
  •  Total: 22/22
    22
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh didn't ask if I wished to see the apartment first nor the amenities since he helped a resident moving in. He took control of the tour, which was okay with me. He didn't praise any staff members because there weren't any available except for him. I did run into residents and one former one and all said that Josh was great and they enjoyed staying at 500 Park.

Josh took me to both one and two-bedroom apartments to view and each had everything I wished, including washer and dryer and dishwasher. Those things were are still important to me as he pointed out during the tour. No questions were asked about my interest in the surrounding area.

We ran into many residents and they all sang praises about Josh and the property.

Handling Objections

  • Did the leasing consultant accept and acknowledge your concern?Yes5/5
  • Did the leasing consultant ask you to clarify by saying something like, "Tell me what you mean by..."N/A5/5
  • Did the leasing consultant remind you that they want to help you find the apartment home that meets your needs but let you know the decision is yours? Yes5/5
  • Did the leasing consultant offer options?Yes5/5
  • Did the leasing consultant confirm they had handled your objection?N/A5/5
  •  Total: 25/25
    25
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

When I brought up my fair housing question regarding kids and their ability to cry for long periods of time, he did say that they rent to anyone that qualifies. He did, however, demonstrate that the walls weren't paper-thin and that I should be okay when it comes to the noise level. He did that when I told him that their competitor at 39 W. Lexington had excellent noise control walls.

Josh didn't necessarily encourage me to expand on anything (when he asked a question I was clear in my answer). He listened to my answers and he was not dismissive, at all. Josh did control the tour, however, I made sure he knew that the decision was mine to make. He did say that he wanted to help me find an apartment that met my needs using those words.

His actions and presence spoke volumes. However, he was so good, I told him that 500 Park was at the top of my list. He showed me options when we sat down in his office he pointed out how if I signed a specific lease, I could get a discount.

Closing

  • Was urgency created during the presentation?Yes5/5
  • Did the leasing consultant attempt a pre-close / review of features and benefits you stated were important to you and ask if there was anything they had missed?Yes5/5
  • Did the leasing consultant ask you to apply today?Yes5/5
  • "Did the leasing consultant attempt a second close after handling any follow up objections? Answer NA if you did not give any follow up objections."N/A5/5
  • Did the leasing consultant ask you to arrange a return appointment on a specific day or time?Yes5/5
  •  Total: 25/25
    25
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh reviewed the availability within the next 30 days; However, I didn't feel rushed or hurried. There was a pre-close when he presented the different prices of each floor plan. He asked if I wanted to apply but I said no. He tried to make an appointment for me to return but I told him not right now. A date and time was suggested to be set up but I declined. There were no objections from me requiring a second close attempt by him.

Onsite Professionalism

  • Was the leasing consultant enthusiastic?Yes4/4
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant create rapport during the presentation?Yes4/4
  • Was the leasing consultant polite and sincere?Yes2/2
  • Was the leasing consultant dressed appropriately?Yes2/2
  • Was your name used frequently during the presentation?Yes2/2
  • Did the leasing consultant try to discover your needs or desires throughout the presentation?Yes2/2
  • Did the leasing consultant introduce you to other staff or point them out if they were not within range to be introduced?N/A2/2
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh is a major asset to the community. He was enthusiastic, engaging, present, and a natural when it comes to renting an apartments. He seems to enjoy what he does and it shows. He was sincere in wanting you to know that 500 Park is a great place to live. He was dressed appropriately and he used my name over and over during the tour. His engagement let me know that he wanted the best for me even if he didn't come out and say it. There was no other staff to be introduced to.

Fair Housing Awareness

  • Did the leasing professional refrain from asking any discriminatory questions (based upon protected classes)?Yes5/5
  • Did the leasing professional refrain from steering you to a certain size unit or part of the community, building, or floor?Yes5/5
  • Did the leasing professional refrain from practicing any delay tactics that would frustrate a person from pursuing a rental?Yes5/5
  • Did the leasing professional supply rental information, such as rental rates?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Josh in no way gave me any reason to make me believe that he was in any way shape or form intentionally trying to discourage me from applying for an apartment. He did supply rental prices at the end of the tour.

Follow Up - 24 hours

  • Did you receive a follow-up thank you card and/or email within 24 hours of your visit?Yes10/10
  • Did the leasing consultant follow up again within 3 business days?Yes5/5
  •  Total: 15/15
    15
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

I did receive an email and phone call. He did call back within 3 days to check on my decision process and asked if there was anything that he could do help me decide.

Performance Evaluation

Total Phone Score: 70%
On Site Score: 96%
Total Score: 0%

General Questions