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Report For Jodian Hamilton at Charles and Blackstone Student Housing

Report For Jodian Hamilton at Charles and Blackstone Student Housing

0%
Current Score
39.4%
Average Score
  • 0%
    10-26-2018
  • 79%
    4-11-2019
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • Was the greeting friendly and professional?Please Select0/5
  • Was the phone call initiated with the name of the property?Please Select0/5
  • Did the leasing consultant introduce themselves by name?Please Select0/5
  • Did the leasing consultant ask you for your name?Please Select0/5
  •  Total: 0/20
    0
    0

Telephone Qualifying

  • Did the leasing consultant identify the apartment size needed?Please Select0/3
  • Did the leasing consultant identify the date of need?Please Select0/3
  • Did the leasing consultant ask the number of occupants?Please Select0/2
  • Did the leasing consultant qualify for pets?Please Select0/2
  • Did the leasing consultant identify your reason for moving?Please Select0/1
  • Did the leasing consultant ask how you heard of the property?Please Select0/2
  •  Total: 0/13
    0
    0

Telephone Discovery

  • Did the leasing consultant ask if it would be okay if they asked you a few more questions to help find you the best home?Please Select0/5
  • Did the leasing consultant ask you what features are most important to you in your apartment home?Please Select0/5
  • Did the leasing consultant ask what features/amenities are important to you in your community?Please Select0/5
  • Did the leasing consultant ask if you had looked at the community online?Please Select0/5
  • If you were asked whether you had looked at the community online, did they ask if there were specific floor plans and features/amenities that interested you?Please Select0/5
  • Did the leasing consultant ask if you had a preference in location (for example: floor level, view, sunlight, etc.) for your apartment home?Please Select0/5
  • Did the leasing consultant ask what interests you about the local area?Please Select0/5
  • Did the leasing consultant ask you "what else" or encourage you to expand on any of your answers?Please Select0/5
  •  Total: 0/40
    0
    0

Telephone Price

  • Did the leasing consultant mention the price only after discovering your needs? If the price was not mentioned, please answer NA.Please Select0/5
  • If the price was quoted, were you asked, "How does that fit with what you were looking to pay? Is it a similar price?" If the price was not mentioned, please answer NA. Please Select0/2
  • Did the leasing consultant quote utilities or any value-added benefits? If the price was not mentioned, please answer NA.Please Select0/3
  •  Total: 0/10
    0
    0

Comment (You must provide a brief summary under each category. This section is mandatory.):

Jodi asked for my price range early in the conversation. She told me about availability and pricing later in the conversation.

Telephone Invitation and Directions

  • Were you invited to visit the property?Please Select0/5
  • Were you asked for a convenient time for an appointment?Please Select0/5
  • Were you asked if you were familiar with the location?Please Select0/2
  • Were you offered directions or information to help you find the community? Answer NA if you told the leasing consultant that you were familiar with the location.Please Select0/2
  •  Total: 0/14
    0
    0

Comment (You must provide a brief summary under each category. This section is mandatory.):

Jodi did offer me directions and I told her I would GPS my way.

Telephone Closing Comments

  • Was your appointment time repeated back to you?Please Select0/4
  • Were you asked for your phone number AND email address?Please Select0/4
  • Were you thanked for calling and given a friendly "good-bye"?Please Select0/2
  •  Total: 0/10
    0
    0

Comment (You must provide a brief summary under each category. This section is mandatory.):

Jodi went over what should would have available and invited me in for a tour. She gave me a brief description of what we would be touring when I arrived. We decided on 1:30pm that day. She asked if I needed directions and I repeated the address back to her and said I would be fine with my GPS. She explained they are across from JHU Campus.

Telephone Professionalism

  • Was a sense of rapport created?Please Select0/2
  • Did the leasing consultant control the conversation with finesse?Please Select0/2
  • Was the presentation natural, not canned?Please Select0/2
  • Did the leasing consultant use your name during the call?Please Select0/2
  • Were all of your questions answered to your satisfaction?Please Select0/2
  •  Total: 0/10
    0
    0

Celebrating the Arrival

  • Did the leasing consultant immediately smile and stand to greet you in a friendly manner? If the leasing consultant was already standing, or busy assisting someone at the desk (in person or on the phone), please answer yes. Please Select0/5
  • Did the leasing consultant introduce themselves to you and ask your name?Please Select0/5
  • Did the leasing consultant demonstrate an eagerness to help you?Please Select0/5
  • Did the leasing consultant ask permission to review your needs?Please Select0/5
  •  Total: 0/20
    0
    0

Onsite Qualifying

  • Was a guest card (or similar) reviewed during your visit?Please Select0/2
  • Was your date of need reviewed?Please Select0/2
  • Was the apartment size you needed reviewed?Please Select0/2
  • Was the number of occupants reviewed?Please Select0/2
  • Was your reason for moving reviewed?Please Select0/1
  • Was your place of employment or occupation reviewed?Please Select0/2
  • Was whether or not you had pets reviewed?Please Select0/1
  •  Total: 0/12
    0
    0

Onsite Discovery

  • Were the features you stated were most important to you in your apartment home reviewed?Please Select0/5
  • Were the features/amenities you stated were most important to you in your community reviewed?Please Select0/5
  • "Were the specific floor plans/community features that interested you online reviewed? Answer NA if you did not say there was a specific floor plan or feature that interested you."Please Select0/5
  • Was your preference in location (for example: floor level, view, sunlight, etc.) for your apartment home reviewed?Please Select0/5
  • Were your favorite things about where you currently live reviewed?Please Select0/5
  • Were the things you would like to change about where you currently live reviewed?Please Select0/5
  • Was what interested you about the local area reviewed?Please Select0/5
  • Did the leasing consultant ask you "what else" or encourage you to clarify or expand on any of your answers?Please Select0/5
  •  Total: 0/40
    0
    0

The Tour

  • THE TOUR: Were you asked if you preferred to see the amenities first or the apartment home/model? Please answer the following question NA if there were no amenities or no model/home to tour.Please Select0/2
  • Did the leasing consultant control the tour?Please Select0/3
  • "Did the leasing consultant praise the onsite professional staff and Management Company? For example: leasing, landscaping, maintenance or security staff"Please Select0/1
  • Did the leasing consultant tour all recreation areas and amenities you said were important to you?Please Select0/3
  • Did the leasing consultant discuss property benefits that you said were important to you?Please Select0/3
  • Did the leasing consultant discuss surrounding area benefits that you said were important to you?Please Select0/2
  • Did the leasing consultant tour the model, vacant, or occupied apartment? Please answer NA if there were no available apartments to show.Please Select0/3
  • Did the leasing consultant highlight the apartment features that you stated were important to you during the Discovery process?Please Select0/3
  • "Was value added to price during the presentation? (For example: ""Membership to our fitness center is included in your rent, so you can cancel your gym membership and save yourself the monthly fee."")"Please Select0/2
  •  Total: 0/22
    0
    0

Handling Objections

  • Did the leasing consultant accept and acknowledge your concern?Please Select0/5
  • Did the leasing consultant ask you to clarify by saying something like, "Tell me what you mean by..."Please Select0/5
  • Did the leasing consultant remind you that they want to help you find the apartment home that meets your needs but let you know the decision is yours? Please Select0/5
  • Did the leasing consultant offer options?Please Select0/5
  • Did the leasing consultant confirm they had handled your objection?Please Select0/5
  •  Total: 0/25
    0
    0

Closing

  • Was urgency created during the presentation?Please Select0/5
  • Did the leasing consultant attempt a pre-close / review of features and benefits you stated were important to you and ask if there was anything they had missed?Please Select0/5
  • Did the leasing consultant ask you to apply today?Please Select0/5
  • "Did the leasing consultant attempt a second close after handling any follow up objections? Answer NA if you did not give any follow up objections."Please Select0/5
  • Did the leasing consultant ask you to arrange a return appointment on a specific day or time?Please Select0/5
  •  Total: 0/25
    0
    0

Onsite Professionalism

  • Was the leasing consultant enthusiastic?Please Select0/4
  • Was the presentation natural, not canned?Please Select0/2
  • Did the leasing consultant create rapport during the presentation?Please Select0/4
  • Was the leasing consultant polite and sincere?Please Select0/2
  • Was the leasing consultant dressed appropriately?Please Select0/2
  • Was your name used frequently during the presentation?Please Select0/2
  • Did the leasing consultant try to discover your needs or desires throughout the presentation?Please Select0/2
  • Did the leasing consultant introduce you to other staff or point them out if they were not within range to be introduced?Please Select0/2
  •  Total: 0/20
    0
    0

Fair Housing Awareness

  • Did the leasing professional refrain from asking any discriminatory questions (based upon protected classes)?Please Select0/5
  • Did the leasing professional refrain from steering you to a certain size unit or part of the community, building, or floor?Please Select0/5
  • Did the leasing professional refrain from practicing any delay tactics that would frustrate a person from pursuing a rental?Please Select0/5
  • Did the leasing professional supply rental information, such as rental rates?Please Select0/5
  •  Total: 0/20
    0
    0

Follow Up - 24 hours

  • Did you receive a follow-up thank you card and/or email within 24 hours of your visit?Please Select0/10
  • Did the leasing consultant follow up again within 3 business days?Please Select0/5
  •  Total: 0/15
    0
    0

Performance Evaluation

Total Phone Score: 0%
On Site Score: 0%
Total Score: 0%

General Questions