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Report For Clarissa Lawson at 1300 Chesnut

Report For Clarissa Lawson at 1300 Chesnut

0%
Current Score
75.87%
Average Score
  • 64%
    09-05-2020
  • 88%
    11-05-2020
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes5/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?N/A5/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)No0/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • 8. Did the Leasing Professional ask how you knew about the community?No0/3
  •  Total: 22/28
    22
    78.57

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

Clarissa answered the call with the name of the property and she introduced herself. I told her I was checking on availability of their apartments. She asked for my name and what size apartment I needed. I told her studio or one bedroom and I wanted to stay under $2,500. She asked me when I was looking to move. She asked me what I was looking for specifically in my new home. I told her I would like a fitness center.

Clarissa invited me in for a tour. We agreed on the following day at 1:00 PM. Clarissa said she would go through her availability list and see what she would show me. She explained she would send me an email and then call me the next day to confirm our appointment.

She thanked me for calling and the call ended.





Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?Yes3/3
  • 10. Did the Leasing Professional determine move-in date?Yes3/3
  • 11. Did the Leasing Professional determine number of occupants?No0/3
  • 12. Did the Leasing Professional determine if you had any pets?No0/3
  • 13. Did the Leasing Professional determine your price range?Yes3/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?Yes3/3
  • 15. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 12/21
    12
    57.14

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Clarissa did not really dig into my apartment search and ask me the number of occupants, my reason for moving, or if I had any pets.

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Yes5/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).No0/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
  • 19. Did the Leasing Professional create a sense of urgency?No0/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?N/A3/3
  • 21. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 12/22
    12
    54.55

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Clarissa did ask what features I wanted in my new home. I told her I would like a gym. She did not proceed to explain what she had available nor say anything about the community amenities. She did not create any sense of urgency.

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 23. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? Yes4/4
  • 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) N/A5/5
  •  Total: 12/12
    12
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Clarissa did invite me in for a tour and we set a specific time and day. She did send me an email following up from our phone call. There was no need to offer a virtual tour since I was touring in person.

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? N/A13/13
  • 26. Did the Leasing Professional ask for your email?Yes4/4
  •  Total: 17/17
    17
    100

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Clarissa followed up with a text before the onsite tour so she had my phone number but she did not confirm my phone number when we spoke.

Onsite Greeting

  • 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 3. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 4. Did leasing consultant practice social distancing?Yes1/1
  • 5. Was personal protective equipment offered to you as the prospect?N/A0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

Clarissa met me in front of the building and greeted me in a very upbeat, professional, and friendly way. We were both wearing our face masks. No PPE needed to be offered.

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm number of occupants?Yes1/1
  • 4. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 5. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?Yes3/3
  • 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 12/12
    12
    100

Comments on the Identifying Needs :

Clarissa covered all these questions as we walked to the different vacant apartments.

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. Yes2/2
  • 9. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 10. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 36/36
    36
    100

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

Clarissa met me in front of the building and greeted me in a very upbeat, professional, and friendly way. She immediately took me to see a studio vacant. Along the way she asked me what I did for work. We walked into the vacant and she was excited to tell me the deal of a price it was for how spacious it was. She said it was $985. Clarissa really emphasized what a nice deal this vacant was for the size and price in comparison to comparable apartments. She walked me through each room pointing out the features. She told me what was included in the rent and what I would be responsible for.

Clarissa told me about the specials and how I could get up to two months of rent for free. She created urgency by telling me this particular apartment wouldn’t last long.

As we took the elevator, Clarissa and I shared where we both currently lived. Clarissa also suggested I see the Adelphia House. We walked into another vacant. She walked me around the vacant and she pointed out some features. She gave me the price of $1,410. Clarissa asked me what I thought and I told her the décor of the building seemed out dated and dark. Also, I told her I thought there was not enough closet space. Clarissa responded that she had the perfect apartment for me right down the street which was 1300 Chestnut. As we walked to the next building, she pointed out all the highlights that we were going to see such as in-unit washer and dryer but she did not ask me specifically what I preferred.

We walked into the vacant at 1300 Chestnut. This unit was much better than what we had just viewed. This was the original property that I had called about but Clarissa had me meet her in front of the other community since she mentioned she didn’t show this one anymore. She led me through each room and she recapped the specials on the lease term.

Clarissa did invite me back to show me more vacant apartments she had available since she now had a good idea of what I was seeking.

We walked back to the front lobby, Clarissa gave me her business card and she told me to call her with any questions.



Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes9/9
  • 2. Did the Leasing Professional mention current specials?Yes0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?No0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes8/8
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)Yes0/0
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?Yes4/4
  • 7. Did the Leasing Professional attempt to close on you more than once?Yes4/4
  • 8. Did the Leasing Professional attempt to schedule a follow up phone call?Yes2/2
  •  Total: 27/27
    27
    100

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

Clarissa was thrilled to inform me how affordable the apartments were and how time was of the essence act on the specials. I could not agree more with her when she told me about the rent specials, that they were very competitive for the market.

As she walked me to the entrance of 1300 Chestnut, she gave me her business card and told me to call her if I had any questions.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

Clarissa did not do anything to discourage me from leasing an apartment.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?Yes10/10
  •  Total: 10/10
    10
    100

Comments:

Clarissa followed up with me and she encouraged me to strongly consider the property in which she showed me.

Performance Evaluation

Total Phone Score: 75%
On Site Score: 100%
Total Score: 0%

General Questions