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Report For Morgan Feldscher at 222 Rittenhouse

Report For Morgan Feldscher at 222 Rittenhouse

0%
Current Score
73.88%
Average Score
  • 78%
    09-05-2020
  • 70%
    11-04-2020
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes5/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?N/A5/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?No0/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)No0/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)N/A3/3
  • 8. Did the Leasing Professional ask how you knew about the community?Yes3/3
  •  Total: 22/28
    22
    78.57

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

Morgan answered the phone with the name of the property management company and she stated her name. I told her I was calling about 222 Rittenhouse. She asked me what unit I was looking at online and I told her I wasn’t sure what particular unit it was but I was calling to inquire about availability. She asked me how I found them and I told her I saw the community online but couldn’t remember the site. She asked me when I was looking to move. I told her within the 30 days past the Thanksgiving holiday. She asked if I had a budget in mind. I told her I wanted to stay within $1,600. She asked me how many occupants and I told her just one. She invited me in for a tour and we agreed on the next day at 1:00 PM. She thanked me for calling and we hung up.

Morgan did not ask for my phone number nor name over the phone. I felt like she did not take my inquiry as a serious future resident. She sounded skeptical on the call yet she remained friendly and professional.

Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?No0/3
  • 10. Did the Leasing Professional determine move-in date?Yes3/3
  • 11. Did the Leasing Professional determine number of occupants?Yes3/3
  • 12. Did the Leasing Professional determine if you had any pets?No0/3
  • 13. Did the Leasing Professional determine your price range?Yes3/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?No0/3
  • 15. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 9/21
    9
    42.86

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

The call was brief and Morgan did not ask me most of these questions. She asked for my move date but not my size of the apartment.

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Yes5/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).No0/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
  • 19. Did the Leasing Professional create a sense of urgency?No0/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?No0/3
  • 21. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 9/22
    9
    40.91

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Morgan never asked the apartment size I needed nor did she ask me about what preferences I wanted in my new home or community. She gave no description of the apartment or community I would be viewing. After I told her I saw it online, perhaps she could have asked me "what did I see online that got my interest". She made no attempt to point out selling features and create urgency. She focused on inviting me in for a tour.

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 23. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? No0/4
  • 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) N/A5/5
  •  Total: 8/12
    8
    66.67

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Morgan may have had my phone number from caller ID since she did not ask for it over the phone. She did not even take my name. She did invite me in for a tour but I received no follow up after our phone call.

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? No0/13
  • 26. Did the Leasing Professional ask for your email?No0/4
  •  Total: 0/17
    0
    0

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Morgan did not have my phone number nor email address.

Onsite Greeting

  • 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 3. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 4. Did leasing consultant practice social distancing?Yes1/1
  • 5. Was personal protective equipment offered to you as the prospect?No0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

Morgan met me in front of the building.  She greeted me with a smile and we were both wearing our face masks and practicing social distancing. 

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm number of occupants?Yes1/1
  • 4. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 5. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?Yes3/3
  • 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 12/12
    12
    100

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. N/A0/2
  • 9. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 10. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 34/36
    34
    94.44

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

After our greeting, Morgan jumped right into asking me what exactly I was seeking in my new apartment. I told her I needed to move right after the Thanksgiving holiday and I wanted to stay within $1,600. I did not mention any particular preferences at this point. She also said she had something down the street that might interest me and I told her let me look at this one first.

We proceeded on the tour. She pointed out the mail area. We entered the elevator and Morgan began telling me about the different specials based on lease term. She was thorough in explaining how the discount would be applied to my account. She asked me if it made sense and I agreed.

We walked into the vacant. Morgan led the tour and highlighted the features such as the appliances and the washer and dryer. She took me into each room and continued to point out the features. She asked me what I thought more than once during the tour.

We went to another one-bedroom vacant and she did the same by walking me through each room and pointing out the benefits. She highlighted the view. She asked if I had any pets. She did ask where I lived currently. She asked for my email address and she requested I text her my first and last name along with the email address. Later in conversation she did finally take my email address and name and she wrote it down.

Morgan explained the storage unit rentals and the price was based on size. She showed me the business center after we toured the vacant. She then asked if I wanted to view the storage units and I agreed.

Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes9/9
  • 2. Did the Leasing Professional mention current specials?Yes0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?Yes0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes8/8
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)Yes0/0
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?No0/4
  • 7. Did the Leasing Professional attempt to close on you more than once?N/A4/4
  • 8. Did the Leasing Professional attempt to schedule a follow up phone call?No0/2
  •  Total: 21/27
    21
    77.78

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

As we viewed the community amenities, Morgan explained in great detail the application process. She told me what I needed to submit to apply. In parting, Morgan said she would follow up with an email outlining what I had seen. She did not ask me to apply that day so there was no reason to overcome any objections.

I thought the tour was very memorable because Morgan was so thorough during the demonstration. She was professional and she seemed to show interest in helping me find the right home.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

Morgan did nothing to discourage me from leasing an apartment.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?Yes10/10
  •  Total: 10/10
    10
    100

Comments:

Morgan did send me a follow-up email.

Performance Evaluation

Total Phone Score: 48%
On Site Score: 92%
Total Score: 0%

General Questions