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Report For Sean Puller at Allyson Gardens

Report For Sean Puller at Allyson Gardens

0%
Current Score
86.55%
Average Score
  • 88%
    10-26-2018
  • 85%
    4-12-2019
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • Was the greeting friendly and professional?Yes5/5
  • Was the phone call initiated with the name of the property?Yes5/5
  • Did the leasing consultant introduce themselves by name?Yes5/5
  • Did the leasing consultant ask you for your name?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean's greeting was very friendly and warm. Sean answered by indicating the name (Allyson Gardens) of he property and then introducing himself. Sean asked for my full name in the beginning of the phone call as well.

Telephone Qualifying

  • Did the leasing consultant identify the apartment size needed?Yes3/3
  • Did the leasing consultant identify the date of need?Yes3/3
  • Did the leasing consultant ask the number of occupants?Yes2/2
  • Did the leasing consultant qualify for pets?No0/2
  • Did the leasing consultant identify your reason for moving?Yes1/1
  • Did the leasing consultant ask how you heard of the property?No0/2
  •  Total: 9/13
    9
    69.23

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean asked for the size apartment I needed and I let him know that I was looking for a 1-2 bedroom apartment depending on the price. Sean asked me when I was planning to move and I let him know that I would be moving by the end of November or sooner. He asked who would be moving with me and I told him that it would just be myself moving. He did not qualify for pets during our phone call. Sean did ask where I would be moving from and he also asked me if I was familiar with the area and I let him know that I was. He did not ask me how I heard about the property during the phone call.

Telephone Discovery

  • Did the leasing consultant ask if it would be okay if they asked you a few more questions to help find you the best home?Yes5/5
  • Did the leasing consultant ask you what features are most important to you in your apartment home?Yes5/5
  • Did the leasing consultant ask what features/amenities are important to you in your community?Yes5/5
  • Did the leasing consultant ask if you had looked at the community online?Yes5/5
  • If you were asked whether you had looked at the community online, did they ask if there were specific floor plans and features/amenities that interested you?Yes5/5
  • Did the leasing consultant ask if you had a preference in location (for example: floor level, view, sunlight, etc.) for your apartment home?Yes5/5
  • Did the leasing consultant ask what interests you about the local area?N/A5/5
  • Did the leasing consultant ask you "what else" or encourage you to expand on any of your answers?Yes5/5
  •  Total: 40/40
    40
    100

Phone Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Sean asked me if it would be OK if he got some additional information from me and I agreed. He asked me if having an in unit washer/dryer was important and I told him that it was important but not a deal breaker. He also asked if I wanted an apartment with morning or afternoon sun and if I would be interested in a wooded view. I told him afternoon sun and a wooded view with an in-unit laundry would be the best. Sean did not ask me why I was interested in the local area but he did ask me if I was familiar with the local area and I let him know that I was. Sean also also asked me "is there anything else" so that he had a complete idea of what I was looking for.

Telephone Price

  • Did the leasing consultant mention the price only after discovering your needs? If the price was not mentioned, please answer NA.Yes5/5
  • If the price was quoted, were you asked, "How does that fit with what you were looking to pay? Is it a similar price?" If the price was not mentioned, please answer NA. Yes2/2
  • Did the leasing consultant quote utilities or any value-added benefits? If the price was not mentioned, please answer NA.No0/3
  •  Total: 7/10
    7
    70

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean asked me what the maximum amount I wanted to spend was while he was discovering my needs. He then quoted me prices for a 1 and 2 bedroom apartment that met the criteria we had just gone over. By asking me what my maximum budget was first Sean knew what I was looking to pay. He did not quote utilities or any other value-added benefits at this time.

Telephone Invitation and Directions

  • Were you invited to visit the property?Yes5/5
  • Were you asked for a convenient time for an appointment?Yes5/5
  • Were you asked if you were familiar with the location?Yes2/2
  • Were you offered directions or information to help you find the community? Answer NA if you told the leasing consultant that you were familiar with the location.N/A2/2
  •  Total: 14/14
    14
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean asked me when I would like to come out and visit the property and we set a convenient appointment time. Earlier in the conversation he asked me if I was familiar with the location and I told him that I was. I was not offered directions to the community because I previously told him that I was familiar with the area.

Telephone Closing Comments

  • Was your appointment time repeated back to you?Yes4/4
  • Were you asked for your phone number AND email address?Yes4/4
  • Were you thanked for calling and given a friendly "good-bye"?Yes2/2
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

My appointment time was repeated back to me and I was also asked for my phone number and email address. The call ended with Sean saying that he was looking forward to meeting and his good-bye was very friendly.

Telephone Professionalism

  • Was a sense of rapport created?Yes2/2
  • Did the leasing consultant control the conversation with finesse?Yes2/2
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant use your name during the call?Yes2/2
  • Were all of your questions answered to your satisfaction?Yes2/2
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean instantly created a rapport with me and asked me if I was related to Superman ( my last name is Clark) which was really funny. Overall he seemed to have an easygoing yet knowledgeable personality and was in control of the the conversation with finesse. His presentation and discussion about what was available seemed very natural and not at all canned. Sean used my name during the call and confirmed my name towards the end of the call. All of the questions that I had were answered during the conversation to my satisfaction.

Celebrating the Arrival

  • Did the leasing consultant immediately smile and stand to greet you in a friendly manner? If the leasing consultant was already standing, or busy assisting someone at the desk (in person or on the phone), please answer yes. Yes5/5
  • Did the leasing consultant introduce themselves to you and ask your name?Yes5/5
  • Did the leasing consultant demonstrate an eagerness to help you?Yes5/5
  • Did the leasing consultant ask permission to review your needs?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean immediately smiled and greeted me in a very friendly manner. His co-worker was also very friendly when I arrived. I felt very welcome in their space. Sean did introduce himself and I told him my name. Sean seemed eager to meet me and ready to show all that Allyson Gardens had to offer. Sean did ask permission to review my needs and we sat down to talk before he started the tour.

Onsite Qualifying

  • Was a guest card (or similar) reviewed during your visit?Yes2/2
  • Was your date of need reviewed?Yes2/2
  • Was the apartment size you needed reviewed?Yes2/2
  • Was the number of occupants reviewed?Yes2/2
  • Was your reason for moving reviewed?No0/1
  • Was your place of employment or occupation reviewed?No0/2
  • Was whether or not you had pets reviewed?Yes1/1
  •  Total: 9/12
    9
    75

Comment (You must provide a brief summary under each category. This section is mandatory.):

When I arrived Sean had my guest card ready and reviewed it during my visit. We discussed my move date and what apartment size I needed. He did go over how many occupants there would be but he didn't ask me specifically for the reason I was moving or for my occupation. The fact that I would be moving with one cat was also reviewed.

Onsite Discovery

  • Were the features you stated were most important to you in your apartment home reviewed?Yes5/5
  • Were the features/amenities you stated were most important to you in your community reviewed?Yes5/5
  • "Were the specific floor plans/community features that interested you online reviewed? Answer NA if you did not say there was a specific floor plan or feature that interested you."Yes5/5
  • Was your preference in location (for example: floor level, view, sunlight, etc.) for your apartment home reviewed?Yes5/5
  • Were your favorite things about where you currently live reviewed?No0/5
  • Were the things you would like to change about where you currently live reviewed?Yes5/5
  • Was what interested you about the local area reviewed?Yes5/5
  • Did the leasing consultant ask you "what else" or encourage you to clarify or expand on any of your answers?Yes5/5
  •  Total: 35/40
    35
    87.5

Onsite Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Sean reviewed everything we had discussed over the phone. The features that were most important to me were reviewed and what I had seen on the website.

He showed me an available apartment that had all I requested during Qualifying and Discovery. My favorite things about where I currently live were not reviewed but things that I want to change about my current living situation were reviewed. We also discussed a more suburban existence as being reasons to move to the local area.

Sean definitely asked me plenty of questions to get clarity about what my current needs were.

The Tour

  • THE TOUR: Were you asked if you preferred to see the amenities first or the apartment home/model? Please answer the following question NA if there were no amenities or no model/home to tour.Yes2/2
  • Did the leasing consultant control the tour?Yes3/3
  • "Did the leasing consultant praise the onsite professional staff and Management Company? For example: leasing, landscaping, maintenance or security staff"Yes1/1
  • Did the leasing consultant tour all recreation areas and amenities you said were important to you?Yes3/3
  • Did the leasing consultant discuss property benefits that you said were important to you?Yes3/3
  • Did the leasing consultant discuss surrounding area benefits that you said were important to you?No0/2
  • Did the leasing consultant tour the model, vacant, or occupied apartment? Please answer NA if there were no available apartments to show.Yes3/3
  • Did the leasing consultant highlight the apartment features that you stated were important to you during the Discovery process?Yes3/3
  • "Was value added to price during the presentation? (For example: ""Membership to our fitness center is included in your rent, so you can cancel your gym membership and save yourself the monthly fee."")"Yes2/2
  •  Total: 20/22
    20
    90.91

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean asked if I preferred to see the amenities or the apartment first and I choose the amenities. We toured the gym before heading to the apartment. All of the recreation areas and amenities that I was interested in were toured which included the pool and fitness center. Sean was very much in control of the tour and let me know that the management was great and that 24 hour maintenance was available. We really didn't discuss the surrounding area's benefits but Sean knew that I was familiar with the area.

We toured a vacant apartment that was immediately available. Sean highlighted the apartments features and let me know that certain models were different, some had more open kitchens and some were more closed. He let me know that some of the apartments backed up to the woods and some backed up to woods with visible homes behind them.

Value was added with the amenities and the location was really lovely and felt very calm.

Handling Objections

  • Did the leasing consultant accept and acknowledge your concern?Yes5/5
  • Did the leasing consultant ask you to clarify by saying something like, "Tell me what you mean by..."Yes5/5
  • Did the leasing consultant remind you that they want to help you find the apartment home that meets your needs but let you know the decision is yours? Yes5/5
  • Did the leasing consultant offer options?Yes5/5
  • Did the leasing consultant confirm they had handled your objection?Yes5/5
  •  Total: 25/25
    25
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

The leasing agent did accept and acknowledge my concerns about safety without violating any laws. Sean definitely prompted me to clarify my wants, needs, and concerns during the tour. Sean definitely left the ball in my court in terms of making a decision about moving forward with the lease. I felt that if and when I was ready to make the decision to move forward he would be there to assist me. Sean confirmed that he had handled all of my objections.

Closing

  • Was urgency created during the presentation?No0/5
  • Did the leasing consultant attempt a pre-close / review of features and benefits you stated were important to you and ask if there was anything they had missed?Yes5/5
  • Did the leasing consultant ask you to apply today?Yes5/5
  • "Did the leasing consultant attempt a second close after handling any follow up objections? Answer NA if you did not give any follow up objections."Yes5/5
  • Did the leasing consultant ask you to arrange a return appointment on a specific day or time?No0/5
  •  Total: 15/25
    15
    60

Comment (You must provide a brief summary under each category. This section is mandatory.):

I didn't feel like urgency was created during the presentation. Sean was very thorough but I didn't feel like it was urgent that I make a decision. Sean definitely attempted to pre-close me and reviewed all of my needs. He also asked me to apply at that time and did a good job of handling my objections as to why I was unable to move forward. I let him know that I was at the beginning of my apartment search and there were other places that I was considering. Sean said that he was happy to be the first and that he would follow up with me the following Saturday to see if I had made a decision yet. He did not ask me to set a return appointment but He did say that he would be following up with me in the future and that I could reach out to him before then if I had any questions or wanted to move forward.

Onsite Professionalism

  • Was the leasing consultant enthusiastic?Yes4/4
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant create rapport during the presentation?Yes4/4
  • Was the leasing consultant polite and sincere?Yes2/2
  • Was the leasing consultant dressed appropriately?Yes2/2
  • Was your name used frequently during the presentation?Yes2/2
  • Did the leasing consultant try to discover your needs or desires throughout the presentation?Yes2/2
  • Did the leasing consultant introduce you to other staff or point them out if they were not within range to be introduced?Yes2/2
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean was very enthusiastic and his presentation was very natural. He seemed very comfortable giving tours and discussing all of the features that Allyson Gardens had to offer. He instantly created a rapport over the phone and that rapport continued during the tour. He shared information about himself like being a first time home buyer and being a full time student which made him much more relatable. He was very polite and over all seemed very sincere about helping me find the right unit. He was dressed in business casual and had on a well fitted button down and slacks. He did use my name throughout the presentation and really worked hard at discovering my needs as he gave me the tour. He introduced me to other staff in the leasing office (Tiffany I think) and she was very friendly/funny as well. They seemed to have a nice working relationship.

Fair Housing Awareness

  • Did the leasing professional refrain from asking any discriminatory questions (based upon protected classes)?Yes5/5
  • Did the leasing professional refrain from steering you to a certain size unit or part of the community, building, or floor?No0/5
  • Did the leasing professional refrain from practicing any delay tactics that would frustrate a person from pursuing a rental?Yes5/5
  • Did the leasing professional supply rental information, such as rental rates?Yes5/5
  •  Total: 15/20
    15
    75

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sean did not ask any discriminatory questions or steer me to a certain part of the community. I felt that I would have been able to select any available unit that met my needs. There were no delay tactics used during my visit and at no time was I frustrated. Sean supplied rental information including rental rates and move in incentives.

Follow Up - 24 hours

  • Did you receive a follow-up thank you card and/or email within 24 hours of your visit?Yes10/10
  • Did the leasing consultant follow up again within 3 business days?No0/5
  •  Total: 10/15
    10
    66.67

Comment (You must provide a brief summary under each category. This section is mandatory.):

I received a follow up text thanking me for my visit the same day but I did not receive a follow up phone call 3 days later.

Performance Evaluation

Total Phone Score: 94%
On Site Score: 85%
Total Score: 0%

General Questions