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Report For Alexandra R Haughey at 300 St. Paul

Report For Alexandra R Haughey at 300 St. Paul

0%
Current Score
77.36%
Average Score
  • 75%
    10-14-2020
  • 80%
    12-10-2020
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes5/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?Yes5/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)No0/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • 8. Did the Leasing Professional ask how you knew about the community?Yes3/3
  •  Total: 25/28
    25
    89.29

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

Alex answered the phone identifying both herself and the community. She obtained my name, but did not use it in this phone conversation. She was friendly and inviting to the community. She asked how I knew about the community and I said apartments.com.

Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?Yes3/3
  • 10. Did the Leasing Professional determine move-in date?Yes3/3
  • 11. Did the Leasing Professional determine number of occupants?No0/3
  • 12. Did the Leasing Professional determine if you had any pets?No0/3
  • 13. Did the Leasing Professional determine your price range?Yes3/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?No0/3
  • 15. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 9/21
    9
    42.86

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex asked my apartment size and move-in date. I wanted a two-bedroom and move-in for November. She told me what she had available and said they could hold an apartment for 60 days, so if I wanted to move in December, the apartment would still be available. Alex said, "Did you say you were local? Would you be available for a tour?" I agreed on a tour. Alex had an opening the next day and we scheduled a firm appointment. I asked about parking and Alex said she could let me park in the building while visiting the model. She did not ask if I had any pets, number of occupants, my reason for moving, or any special preferences on the phone.

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").No0/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).No0/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
  • 19. Did the Leasing Professional create a sense of urgency?No0/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?N/A3/3
  • 21. Did the Leasing Professional control the conversation?No0/4
  •  Total: 3/22
    3
    13.64

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex didn't really ask any discovery questions. She only asked how many bedrooms I needed and when I wanted to move-in. She then went to scheduling an on-site tour. Alex was professional and friendly; However, she was straight to the point with inviting me in for a tour after we discussed availability.

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 23. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? Yes4/4
  • 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) N/A5/5
  •  Total: 12/12
    12
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex scheduled an on-site tour and she followed up with an email right away. She did not offer a virtual tour since we had a onsite appointment.

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? Yes13/13
  • 26. Did the Leasing Professional ask for your email?Yes4/4
  •  Total: 17/17
    17
    100

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex had my phone number and email from an earlier conversation I had with Dia.

Onsite Greeting

  • 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 3. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 4. Did leasing consultant practice social distancing?Yes1/1
  • 5. Was personal protective equipment offered to you as the prospect?No0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

Alex was waiting for me as I arrived for my tour. She greeted me a smile and she introduced herself. She was prepared for me, but kept me waiting a few minutes while she made a phone call. She practiced social distancing. She had her mask on and I was wearing mine.

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm number of occupants?Yes1/1
  • 4. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 5. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?Yes3/3
  • 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 12/12
    12
    100

Comments on the Identifying Needs :

After the greeting, Alex recapped my move-in date. She quoted me a range of pricing with what we would be seeing and she asked what budget I wanted to stay within. She asked where I lived. I told her I currently lived in Columbia, Md.

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?No0/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. No0/2
  • 9. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 10. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 30/36
    30
    83.33

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

Alex started the tour by taking me to see the community amenities and she showed them very proudly. She was very thorough in pointing out all the details of the amenities. As we walked, she confirmed that I needed a two bedroom, wanted to move in November with my husband. Later in the conversation we talked about pets; However, she didn't continue to ask me any more questions about my apartment search.

I said I didn't necessarily need an apartment with a view but I told her I would prefer a side by side washer and dryer instead of the stackable. She took me to a lower floor to show me an apartment that could accommodate this need.

Alex stayed focused on demonstrating what the apartment building had to offer me. She gave me a history of the building. She didn't attempt to engage in any conversation with me about my apartment search such as why I was moving or if I was in a current lease.


Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes9/9
  • 2. Did the Leasing Professional mention current specials?Yes0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?Yes0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes8/8
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/0
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?No0/4
  • 7. Did the Leasing Professional attempt to close on you more than once?No0/4
  • 8. Did the Leasing Professional attempt to schedule a follow up phone call?No0/2
  •  Total: 17/27
    17
    62.96

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

Alex created a sense of urgency saying that she didn't want me to miss out on the apartment I wanted with the side by side washer and dryer. She did give me a business card and
a brochure to take with me but no pricing in writing. She did say I could fill out an application online but she didn't she didn't ask me if I would be applying. There was nothing memorable about Alex during most of this tour. She was professional and nice, but she didn't engage in too much conversation with me to learn more about my apartment search.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

I asked about the neighbors. I told her I was worried about being next to noisy young people. Alex assured me they took this kind of thing seriously. If I had problems with the neighbors, they would look into it right away and resolve the problem.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?Yes10/10
  •  Total: 10/10
    10
    100

Comments:

Alexandra Haughey
To:
redshoes5454@yahoo.com

Wed, Oct 14 at 1:03 PM

Hi,



Great meeting with you today! Feel free to check out the various floor plans and pictures of our amazing amenities at www.300stpaul.com.



To apply online and reserve one of the apartments, feel free to complete the application through the link previously sent. Today, we toured apartment 1301 $1650, 1308 $1800 and 519 $1800 (you liked this one the most!) – offering 1 month FREE plus a $500 move in credit on a 13 month lease OR 2 months free for an 18 month lease!



Please be sure to text, call, or email me with the apartment you’d like to apply for so I can take it off the market for you! After you register, if/when you need to get back into the account, you can login via the Resident Services link at the top of our website pmcpropertygroup.com.



Please let me know if you have any questions or concerns along the way and ill be happy to help!



Alex Haughey

Leasing Agent

PMC Property Group

300 St. Paul Place

Baltimore MD 21202

Direct: 410-404-8523

Email: AlexandraH@PMCPropertyGroup.com

Performance Evaluation

Total Phone Score: 66%
On Site Score: 84%
Total Score: 0%

General Questions