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Report For Alexandra R Haughey at 300 St. Paul

Report For Alexandra R Haughey at 300 St. Paul

0%
Current Score
77.36%
Average Score
  • 75%
    10-14-2020
  • 80%
    12-10-2020
    • 25%50%75%100%

Shop Description

THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number listed under the "Details" of this shop. You will use the following format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded. You will be calling the leasing agent's cell phone. The leasing agent answers with the name of the property management company not the community because they represent more than one community.

Please review the price points on the company's website at https://www.pmcpropertygroup.com/location/Baltimore

The Onsite Visit must be recorded using the Free SMART RECORDER Phone App. Please download this to your phone.

Office Hours: Monday to Saturday, 10 AM to 5 PM.

DUE TO COVID-19 YOU MUST MAKE AN APPOINTMENT AND ADHERE TO THE CDC GUIDELINES OUTLINED ON YOUR SHOPPER DASHBOARD UNDER DOWNLOADS.

PLEASE READ THE NEW CLIENT REQUIREMENTS ON YOUR SHOPPER DASHBOARD. These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email or text.

The company that manages this property utilizes a special database to track information on all callers/guests. As a result, if you have called or visited another property managed by this company in the past (whether for a shop or as an actual prospect), your contact information will be saved in their system. When the leasing professional attempts to enter your information during the telephone call OR onsite visit, they will be notified of WHICH other properties you have visited and WHEN. This can be an immediate red flag that you are a shopper!

To preserve your identity as a shopper, MAMS requires that you alter your contact information as follows for this shop: Nickname or variation of your name - (Ex: Tina = Christina, Chrissy, Chris, etc.). You can make up a middle name and say you go by it, or you can use a different last name if you can say you were married/divorced.

If you have visited this property in the past at any time please do not go back to the same property.

Performance Evaluations

Information

  • Agent: Alexandra R Haughey
  • JOB#: 26559_112620401
  • Shopper Name: Zena Lowman
  • Property Name: 300 St. Paul
  • Address: 300 St Paul Pl, Baltimore, MD 21201, USA
  • Shop Date: 12/10/2020

General Questions

  • Date of Phone Call: 12/09/2020
  • Time of Phone Call: 1:20 PM
  • Length of Phone Call: 2:20 minutes
  • Date of Onsite Tour Visit: 12/10/2020
  • Time of Onsite Tour Visit: 2:00 PM
  • Length of Onsite Tour Visit: 12:46 minutes
  • SHOPPER INFORMATION : Zena Lowman
  • Shopper Name Given : Zena Lowman
  • Shopper's phone number given: 302-519-5847
  • Shopper's email address given: zenalowman1@icloud.com
  • How you heard about the property: Apartment.com
  • Apartment size needed: 1 or 2 bedroom
  • Date home needed: Beginning of January
  • Pets: No
  • Number of occupants: One
  • Reason for moving: Relocating
  • Special preferences or needs: Closet space
  • Where you shown a model and/or a vacant?: Vacant
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  • A NOTE ABOUT OUR SCORING SYSTEM:
  • OUTSTANDING : 95% TO 100%
  • ABOVE AVERAGE: 88% TO 94.9%
  • AVERAGE: 78% TO 87.9%
  • BELOW AVERAGE: 77.9% OR BELOW
  • EXECUTIVE SUMMARY:
  • Leasing Professional's overall attitude and impression: Alex was super nice and welcoming. Even when I first walked into the building, she was waiting in the lobby and approached me as soon as I opened the door.
  • Leasing Professional's strongest points: Alex knew a lot about the background history of the building and how it got transformed into apartments. She was very knowledgeable about pricing and what she had to offer me. She was very thorough during the entire onsite tour. She called me right back as soon as she saw the missed call.
  • Leasing Professional's weakest points: Alex was short and to the point over the phone. She did not spend enough time learning more about what I was seeking/preferences in my new home and community. She did not attempt sell the property. Alex followed up with a follow up email but she did not call me nor did she attempt to set up a follow up phone call before I left the onsite tour.
  • Overall Comments: Alex was very confident and knowledgeable about the surrounding area as well with the apartment complex. She was ready to meet with me that same day as the phone call but I was not available so we did it for the following day. I did get enough information to make an informed decision and I felt welcomed as a future resident.

Uploaded Materials

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Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes5/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?Yes5/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)Yes3/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • 8. Did the Leasing Professional ask how you knew about the community?No0/3
  •  Total: 25/28
    25
    89.29

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

I called Alex on 12/09/2020 and she did not answer; However, she sent me a text and said she had a missed my phone call. My response was I was interested in an apartment and I could give her a call back about an hour. An hour had passed by and Alex called back. I missed her call and called her right back. Alex answered the phone and stated her name as well as the property group. I said, “hi, I was interested in an apartment at 300 St. Paul. Alex then asked if I was looking for a one- or two- bedroom apartment. My response was that it did not matter as long as the pricing would fit my budget. Alex told me the pricing of each apartment. I told her that would work perfect because that falls into my budget. Alex then invited me in for a tour. We set an appointment for the following day on 12/10/2020. She took my name as well asked for my phone number. As soon as we hung up the phone, I received a text a couple minutes later with the address and the time of when we were meeting.

Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?Yes3/3
  • 10. Did the Leasing Professional determine move-in date?Yes3/3
  • 11. Did the Leasing Professional determine number of occupants?Yes3/3
  • 12. Did the Leasing Professional determine if you had any pets?No0/3
  • 13. Did the Leasing Professional determine your price range?Yes3/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?Yes3/3
  • 15. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 15/21
    15
    71.43

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex asked if I was looking for a one- or two- bedroom. I said either size since both fit my budget. She didn’t ask me about pets until I was onsite. She did not ask my reason for moving.

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Yes5/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).No0/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
  • 19. Did the Leasing Professional create a sense of urgency?Yes2/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?N/A3/3
  • 21. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 14/22
    14
    63.64

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex only asked open ended question on what size apartment I was looking for she did not go into what the community had to offer until I arrived for the onsite visit.

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 23. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? Yes4/4
  • 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) Yes5/5
  •  Total: 12/12
    12
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex and me set up the date and time of the on tour visit.

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? Yes13/13
  • 26. Did the Leasing Professional ask for your email?No0/4
  •  Total: 13/17
    13
    76.47

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Alex confirmed that my phone number was the best point of contact for me. She reviewed my first and last name on the phone call. Alex got my email address when I was onsite.

Onsite Greeting

  • 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 3. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 4. Did leasing consultant practice social distancing?Yes1/1
  • 5. Was personal protective equipment offered to you as the prospect?No0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

Alex was standing in the lobby and as soon as I walked in the door she approached and greeted me. She had a mask on her face as well stayed six feet away from me the entire time.

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm number of occupants?Yes1/1
  • 4. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 5. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?Yes3/3
  • 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 12/12
    12
    100

Comments on the Identifying Needs :

Alex made sure we found the apartment that would fit my needs she had two places to show me. She walked me around to show me all the community amenities such as the arcades, movie room, basketball court, the deck top pool that stays open because its heated. Also while we looked at the pool she pointed in the direction of fun things to do in the area. While walking around she also asked if I would be bringing any pets. She asked why I was moving to the area and where I was was currently living. As I settled on liking the one room apartment she asked if I would like to apply today but told her I also had an appointment to go look at Waterloo place. Alex did not attempt another close. She still sent me a follow up email with everything on this apartment complex.

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. N/A0/2
  • 9. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 10. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 34/36
    34
    94.44

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

Everything was clean and in order. The apartment was spotless and clean, and ready to move into. Alex gave me suggestions of how furniture in the apartment could be set up to get the most space used.

Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes7/7
  • 2. Did the Leasing Professional mention current specials?Yes0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?Yes0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes8/8
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/2
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?No0/4
  • 7. Did the Leasing Professional attempt to close on you more than once?No0/4
  • 8. Did the Leasing Professional attempt to schedule a follow up phone call?Yes2/2
  •  Total: 17/27
    17
    62.96

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

During the tour, I liked how Alex presented everything. She is very kind, friendly, and welcoming person. She had answered all my questions I asked and she gave me additional information. I learned I had some things in common with Alex as she gave me her background. This was a great rapport builder.

As we were finishing up the tour, Alex asked if I would like to start the process of “filling out paper work.” I said I had other apartment communities to see and I mentioned Waterloo Place on Calvert Street. After I left, Alex emailed me all the information I needed and what we viewed that day with prices.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

Alex did not say nor do anything to discourage me from leasing. I had asked if a lot of people hung out in the arcade as well the pool and movie area. Alex responded that before
Covid they did but no not really anymore. I also asked if I could hear my neighbors and if it was loud she responded no because it was an old bank turned into an apartment complex so it was thick concrete walls.

Follow Up

  • 1. Did you receive a follow-up phone call within 24 - 48 hours of your visit?No0/8
  • 2. Did you receive a follow-up email within 24 - 48 hours of your visit?Yes2/2
  •  Total: 2/10
    2
    20

Comments:

I got an email and this is what it stated. Never got a call or text tho.
Hi,

Great meeting with you today! Feel free to check out the various floor plans and pictures of our amazing amenities at www.300stpaul.com.

To apply online and reserve one of the apartments, feel free to complete the application through the link below. Today, we toured apartment 1806 $1495 (also have 1106 $1345 and 606 for $1200) and 1609 $1295 – offering 1 month free PLUS a $1000 move in credit on a 13 month lease or 2 months free if you sign a 18 month lease!

https://pmcpropertygroup.securecafe.com/onlineleasing/300-st-paul-place/guestlogin.aspx

Please be sure to text, call, or email me with the apartment you’d like to apply for so I can take it off the market for you! After you register, if/when you need to get back into the account, you can login via the Resident Services link at the top of our website pmcpropertygroup.com.

Please let me know if you have any questions or concerns along the way and ill be happy to help!

Alex Haughey
Leasing Agent
PMC Property Group
300 St. Paul Place
Baltimore MD 21202
Direct: 410-404-8523

Email: AlexandraH@PMCPropertyGroup.com

Performance Evaluation

Total Phone Score: 79%
On Site Score: 80%
Total Score: 0%

General Questions