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Report For Deanna Wiesenmayer at Schenley Apartments

Report For Deanna Wiesenmayer at Schenley Apartments

0%
Current Score
68.66%
Average Score
  • 69%
    10-05-2020
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.No0/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?No0/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)No0/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • 8. Did the Leasing Professional ask how you knew about the community?No0/3
  •  Total: 12/28
    12
    42.86

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

I attempted to reach Deanna on Saturday, 10/3/20 at 9:31 AM. She did not return my phone call so I texted her on Sunday, 10/4/2020. Deanna returned my text the same day and ask if I wanted to set up an appointment. I texted Deanna that I would call her on Monday, 10/5/2020. On Monday morning at 9:30 AM, Deanna answered the phone with PMC Properties and her name. Deanna knew my name because I had left her a voice message. She apologized for not getting back to me on Saturday. Deanna did not use my name during our phone conversation. Deanna did not ask me how I heard of the community. She asked what size apartment I needed and my move-in date. She immediately invited me in for a tour that morning, only hour after our phone conversation. She confirmed our time and she said she would meet me out front of the building. After that we said our goodbyes.

Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?Yes3/3
  • 10. Did the Leasing Professional determine move-in date?Yes3/3
  • 11. Did the Leasing Professional determine number of occupants?No0/3
  • 12. Did the Leasing Professional determine if you had any pets?No0/3
  • 13. Did the Leasing Professional determine your price range?No0/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?No0/3
  • 15. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 6/21
    6
    28.57

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Deanna did not ask how many occupants there would be in the apartment. Deanna did not ask if I had any specific apartment or community preferences, pets, or my price range.

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").No0/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).No0/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
  • 19. Did the Leasing Professional create a sense of urgency?No0/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?N/A3/3
  • 21. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 7/22
    7
    31.82

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Deanna did not ask any open questions besides asking the size of the unit I needed and my move-in date. Deanna did not create a sense of urgency. She did not offer a virtual tour but she did invite me in for an onsite tour. Deanna did control the conversation.

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 23. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? N/A4/4
  • 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) N/A5/5
  •  Total: 12/12
    12
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Deanna did not ask for my email. Deanna set up an appointment for 10/5 at 10:30 am just an hour after we spoke so no points lost for question #23.

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? N/A13/13
  • 26. Did the Leasing Professional ask for your email?No0/4
  •  Total: 13/17
    13
    76.47

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Deanna had my phone number from the voice message I left her on Saturday. Deanna did not ask for my email.

Onsite Greeting

  • 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 3. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 4. Did leasing consultant practice social distancing?Yes1/1
  • 5. Was personal protective equipment offered to you as the prospect?N/A0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

Deanna greeted me at the front door after I rang the office number. Deanna was wearing a mask and she kept a safe distance from me. She offered me hand sanitizer and told me the pen had been sanitized. She gave me a guest card to fill out which asked for my current address and my price range. The form also asked what size unit I was seeking and my move-in date.

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm number of occupants?Yes1/1
  • 4. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 5. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?No0/3
  • 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 9/12
    9
    75

Comments on the Identifying Needs :

On the guest card I filled out the size of the apartment in needed, the number of occupants, price range, and also, if we had a pet. Deanna did not discuss the floor plans. Deanna asked if I had any apartment preferences.

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. No0/2
  • 9. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 10. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 34/36
    34
    94.44

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

Deanna walked me through the main entrance and explained that this building was once a high school. Deanna explained that the building is a National Landmark and they have kept some of the original architecture. Deanna walked me through four different two-bedroom apartments. She pointed out the advantages of the different style layouts apartments. Deanna engaged me in conversation while we toured. She asked why I was looking in this area and she expressed the advantages of the location. Deanna showed me the fitness area, the outside decks, and the auditorium. She gave me plenty of opportunities to ask questions and she was knowledgeable in answering them. I asked Deanna why there were no garbage disposals. Deanna said they frequently break and they have trash receptacles on every floor which are emptied daily. Deanna expressed the advantages of living in the Oakland area and the easy access to getting to the downtown area, either by driving or public transportation.

Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes7/7
  • 2. Did the Leasing Professional mention current specials?Yes0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?No0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes8/8
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/2
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?N/A4/4
  • 7. Did the Leasing Professional attempt to close on you more than once?No0/4
  • 8. Did the Leasing Professional attempt to schedule a follow up phone call?No0/2
  •  Total: 19/27
    19
    70.37

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

Deanna was not pushy. She told me that this was a good time to rent because they have a free rent special. You receive one month free on a 13-month lease or two free months free on a 18-month lease. After paying your first month's rent and security deposit the second month is rent free. Deanna told me I could do the application online. She told me I could lease the apartment online but did not specify that it had to be done today. She said she was going to send me a virtual tour to my email but did not mention a phone call. I told Deanna that I wanted to research some other properties in the downtown area. Deanna re-affirmed the advantages of living in Oakland as opposed to downtown before she bid me a farewell.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

Deanna did nothing to discourage me from renting.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?Yes10/10
  •  Total: 10/10
    10
    100

Comments:

Deanna sent me an email outlining the building, all of the apartment options, and the dates that they are available or are coming available. She encouraged me to contact her if I was interested in any of the apartments and she would send me a video and floor plan of the specific apartment. Deanna also asked if I would like to be put on a contact list for the upcoming availability. The email also included all of the amenities and features, parking information, and costs.

Performance Evaluation

Total Phone Score: 50%
On Site Score: 87%
Total Score: 0%

General Questions