Report For Aanchal Singh at Penn Garrison
Report For Aanchal Singh at Penn Garrison
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Current Score
66.17%
Average Score
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Shop Description
THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number listed under the "Details" of this shop. You will use the following format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded. You will be calling the leasing agent's cell phone. The leasing agent answers with the name of the property management company not the community because they represent more than one community.Please review the price points on the company's website at https://www.pmcpropertygroup.com/location/pittsburg
The Onsite Visit must be recorded using the Free SMART RECORDER Phone App. Please download this to your phone.
Office Hours: Monday to Saturday, 10 AM to 5 PM.
DUE TO COVID-19 YOU MUST MAKE AN APPOINTMENT AND ADHERE TO THE CDC GUIDELINES OUTLINED ON YOUR SHOPPER DASHBOARD UNDER DOWNLOADS.
PLEASE READ THE NEW CLIENT REQUIREMENTS ON YOUR SHOPPER DASHBOARD. These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email or text.
The company that manages this property utilizes a special database to track information on all callers/guests. As a result, if you have called or visited another property managed by this company in the past (whether for a shop or as an actual prospect), your contact information will be saved in their system. When the leasing professional attempts to enter your information during the telephone call OR onsite visit, they will be notified of WHICH other properties you have visited and WHEN. This can be an immediate red flag that you are a shopper!
To preserve your identity as a shopper, MAMS requires that you alter your contact information as follows for this shop: Nickname or variation of your name - (Ex: Tina = Christina, Chrissy, Chris, etc.). You can make up a middle name and say you go by it, or you can use a different last name if you can say you were married/divorced.
If you have visited this property in the past at any time please do not go back to the same property.
Performance Evaluations
Information
- Agent: Aanchal Singh
- JOB#: 26951_093020215
- Shopper Name: Joyce McCoy
- Property Name: Penn Garrison
- Address: 915 Penn Avenue, Pittsburgh, PA 15222, USA
- Shop Date: 10/20/2020
General Questions
- Date of Phone Call: 10/14/2020
- Time of Phone Call: 11:48 AM
- Length of Phone Call: 1:26 minutes
- Date of Onsite Tour Visit: 10/20/2020
- Time of Onsite Tour Visit: 10:55 AM
- Length of Onsite Tour Visit: 20:00 minutes
- SHOPPER INFORMATION :
- Shopper Name Given : Joyce Baker
- Shopper's phone number given: 4124003868
- Shopper's email address given: joycemccoy888@gmail.com
- How you heard about the property: website
- Apartment size needed: 2 bedroom
- Date home needed: December 1
- Pets: no
- Number of occupants: 2
- Reason for moving: want to relocate in the city
- Special preferences or needs: view, closet space
- Where you shown a model and/or a vacant?: vacant
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- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Aanchal had a very positive attitude and was dressed professionally.
- Leasing Professional's strongest points: Aanchal was enthusiastic and willing to show me several apartments. She also told me about other buildings that she managed which I may be interested in touring. She was professional and friendly. I felt comfortable touring with her. She had an inviting personality.
- Leasing Professional's weakest points: Aanchal moved at an even pace as I was viewing the apartments; However, she didn’t take time to review my needs/wants in my new home. She did not ask me over the phone nor in person what apartment/community amenities I desired so I didn’t think she was that prepared upon my visit. She made no attempt to close me at the end by reviewing pricing and she said she would send me a follow-up email with prices but I never received her follow-up email.
- Overall Comments: Overall, the building and apartments showed well. Even though Aanchal was professional and friendly she didn’t use those assets to connect with me and learn more about my apartment search. I guess my business was not that important to her since she did not follow-up with me. I never received an email or text from her.
Uploaded Materials
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Telephone Greeting
- 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes5/5
- 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?N/A5/5
- 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- 4. Did the Leasing Professional identify him/herself?Yes3/3
- 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)Yes3/3
- 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- 8. Did the Leasing Professional ask how you knew about the community?No0/3
- Total: 25/2889.29
Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:
Telephone Identifying Needs
- 9. Did the Leasing Professional determine apartment size?Yes3/3
- 10. Did the Leasing Professional determine move-in date?Yes3/3
- 11. Did the Leasing Professional determine number of occupants?No0/3
- 12. Did the Leasing Professional determine if you had any pets?No0/3
- 13. Did the Leasing Professional determine your price range?No0/3
- 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?No0/3
- 15. Did the Leasing Professional ask your reason for moving?No0/3
- Total: 6/2128.57
Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :
Aanchal asked what size unit I was seeking and my move date. She did not ask any other identifying needs.
Telephone Demonstration
- 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").No0/5
- 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).No0/4
- 18. Did the Leasing Professional describe community features, benefits, and/or amenities?No0/4
- 19. Did the Leasing Professional create a sense of urgency?No0/2
- 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?N/A3/3
- 21. Did the Leasing Professional control the conversation?Yes4/4
- Total: 7/2231.82
Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :
Aanchal did not go into detail about the apartment. She did not describe the features or amenities nor explain the limited contact or offer a virtual tour; However, she controlled the conversation keeping it very brief.
Telephone Close
- 22. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
- 23. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? No0/4
- 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) N/A5/5
- Total: 8/1266.67
Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :
Aanchal did not ask for my email address in the phone conversation.
Telephone Follow-Up
- 25. Did the Leasing Professional ask for your telephone number? Yes13/13
- 26. Did the Leasing Professional ask for your email?No0/4
- Total: 13/1776.47
Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :
Aanchal took my phone number but not my email address.
Onsite Greeting
- 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
- 3. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
- 4. Did leasing consultant practice social distancing?Yes1/1
- 5. Was personal protective equipment offered to you as the prospect?N/A0/0
- Total: 16/16100
Comments (Please explain in detail your experience.):
Aanchal greeted me as I walked into the office. Aanchal asked if I was Joyce and stood up to greet me. Aanchal had a list of apartments that she planned on showing me. Aanchal did practice social distancing. I was not offered protective equipment. I did have on a mask.
Onsite Identifying Needs
- 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
- 2. Did the Leasing Professional confirm your move-in date?Yes1/1
- 3. Did the Leasing Professional confirm number of occupants?Yes1/1
- 4. Did the Leasing Professional confirm price range or budget?Yes1/1
- 5. Did the Leasing Professional confirm if you have any pets?Yes1/1
- 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?Yes3/3
- 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?No0/4
- Total: 8/1266.67
Comments on the Identifying Needs :
Aanchal had me fill in a form that confirmed my price range, move-in date, number of occupants, and size of apartment. The form also asked if I had any pets. Aanchal did not go over the floor plans or describe any features; However, she did mention two other buildings she managed that I may like better than what I just viewed and she described those layouts. Aanchal did not ask if I had any preferences or specific needs.
Onsite Demonstrating
- 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
- 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
- 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
- 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
- 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
- 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
- 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
- 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. N/A2/2
- 9. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
- 10. Did the Leasing Professional point out advantages you stated were important to you?N/A0/3
- 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
- Total: 33/3691.67
Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):
Aanchal moved at an even pace through the apartments. She opened the door to the apartments and told me to look around while she waited in the kitchen area. She did Aanchal did ask why I was looking at this building. I told her I spend a lot of time attending the Symphony and Ballet. Aanchal said this would be a great location for the theater arts. Aanchal did ask me what I liked about the different apartments. I told Aanchal I didn't like the unit where the bedroom door opened to the kitchen. Aanchal showed me other units that did not have the bedroom door opening to the kitchen. After we toured the apartments she took me to see the community amenities. She explained the intercom system and 24 hour security. After that we walked back towards the lobby. She did not ask me closing questions during the tour; However, she did ask me what I thought.
Onsite Closing
- 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes7/7
- 2. Did the Leasing Professional mention current specials?Yes0/0
- 3. Did the Leasing Professional ask you to lease the apartment today online?No0/0
- 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes10/10
- 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/0
- 6. Did the Leasing Professional try to overcome your reason for not leasing today?No0/4
- 7. Did the Leasing Professional attempt to close on you more than once?No0/4
- 8. Did the Leasing Professional attempt to schedule a follow up phone call?No0/2
- Total: 17/2762.96
Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):
Aanchal told me she thought I would like the apartments in the Alcoa building better than the ones she showed me in the Penn Garrison. Aanchal told me about the rent specials that are offered until October 31. Aanchal did not try to close or do anything extraordinary with her presentation. Aanchal did not schedule a follow-up phone call.
She walked to the front of the building and I asked her for her business card. In parting she said she would send me an email which I never received.
She walked to the front of the building and I asked her for her business card. In parting she said she would send me an email which I never received.
Fair Housing
- 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
- Total: 0/0NAN
Comment (This is mandatory that you answer question #3 in the Comment Box).:
Aanchal did not discourage me from leasing due to any discriminatory issues.
Follow Up
- 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?No0/10
- Total: 0/100
Comments:
Aanchal said she would send an email. I did not receive one.
Aanchal was friendly and inviting. Aanchal did not ask how I knew about the community. Aanchal used my name in her closure. The call last only 1:26 minutes.