Report For Janae Marshall at Southgate

Report For Janae Marshall at Southgate

Current Score
Average Score
  • 61%
  • 25%50%75%100%

Performance Evaluations


  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1

    Janae was very well spoken and eloquent. She was very warm and welcoming over the phone.
  • Did the leasing consultant ask for your name?No0/1
  • Did the leasing consultant use your name throughout the conversation?No0/1
  • Did the leasing consultant ask you how you heard about the community?No0/1
  • Did the leasing consultant request your phone number?No0/4
  • Did the leasing consultant ask your desired move in date?No0/1
  • Did the leasing consultant ask for the number of occupants?No0/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?No0/1
  • Did the leasing consultant ask if you needed directions to the community?No0/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?No0/1
  • Did the leasing consultant ask If you had any pets? No0/1
  • Did the Leasing Consultant describe the apartment features?No0/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?No0/1
  • Did the Leasing Consultant attempt to set an appointment with you?No0/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?No0/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 7/29

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Janae was very pleasant. She did introduce herself and the community as soon she she answered. She was very forthcoming regarding the available one bedroom vacant that she could show me and its upgraded features. She went into great deal about the current specials that were going on now. She asked me where I worked and when I said I was a state employee, she let me know the additional eligible discounts. She did invite me to come visit the property, but did not set an exact time or date to do so. She also let me know that if I applied today, I would receive additional discounts and perks, such as a gift card upon move in. She instructed me to bring my government issued ID if I planned to tour a vacant. She was very thorough.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0

Please explain your answers, if necessary, to the questions related to the site observation: :

The property was very clean and quiet. The leasing office was very well decorated with refreshments sitting out. The other leasing consultant present was pleasant as well.


  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 4/4

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

Upon arrival, Janae was finishing up with another prospect. Upon their departure, Jane warmly greeted me and motioned me to sit at her desk. She then asked how she could assist me and pulled out a card to start asking for my information.


  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?No0/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?No0/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 5/8

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Janae was great with asking probing questions and offering as much knowledge about the community and available apartment as possible. She sold the new renovations, as well as the advantage of the unit being close to the laundry facility. She discussed the cost savings on the unit that I would save throughout the year. She was very detailed on all costs such as pet fees, application fees, security deposit, etc. She kept encouraging me to apply that day to take advantage of the current specials. This created a sense of urgency.


  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? No0/1
  • Were any energy saving features discussed and/or explained? (i.e. New HVAC system; LED Bulbs; and/or electrical outlets). No0/1
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?No0/2
  • Did the Leasing Consultant mention maintenance and their quick response?No0/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?No0/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 12/20

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

The visit to the model went very well. I drove behind Janae. As we walked to the unit, she continued to discuss with me the community amenities. The area was very quiet and well kept. Once in the vacant, it was very clean, with new carpet. This unit had a renovated kitchen and bathroom which she played up for the sale. She escorted me to every room and was nearby to answer all questions and to further elaborate. She showed me the closet space and let me know that they additionally offer an accent wall color. She would insert throughout the tour the benefits of applying today. She also let me know different events that were going on at the community, to include a block party that is happening tomorrow. I was very impressed with her showmanship.


  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?Yes1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? No0/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 31/35

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Janae definitely created a sense of urgency without being pushy. She was very vocal about how great of a deal the vacant apartment was and further how she didn't believe it would stay available for long. She made herself very available after I said that I was still shopping around by telling me that should would be in the office tomorrow and that someone could also assist me on Sunday as well. She asked me if I had any questions about anything. She made me feel very comfortable and her sales pitch was very believable. You could tell that she genuinely loved the property and would recommend it to anyone to live there even if she didn't work there herself.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

I asked Janae if she could place me in an apartment that was away from kids and further asked if there were many in the community, as I work from home a lot. She proceeded to show me available units that were further away from the playground. She also showed me units that were closer in proximity not the washing rooms on a map. She later told me that they rent to everyone who qualifies. When asked about the crime, she said that the community was very quiet.

Performance Evaluation

Total Phone Score: 24%
On Site Score: 78%
Total Score: 0%

General Questions