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Report For Cherron Moten at The Lakes Information Center

Report For Cherron Moten at The Lakes Information Center

0%
Current Score
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Average Score
  • 0%
    11-4-2018
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Please Select0/3
  • Did the Leasing Professional identify him/herself?Please Select0/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Please Select0/3
  • Did the Leasing Professional effectively use your name in conversation?Please Select0/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Please Select0/3
  • Did the Leasing Professional ask for your telephone number? Please Select0/15
  • Did the Leasing Professional ask for your email address?Please Select0/0
  • Did the Leasing Professional ask how you knew about the community?Please Select0/3
  • Did the Leasing Consultant determine apartment size?Please Select0/5
  • Did the Leasing Consultant determine move-in date?Please Select0/5
  • Did the Leasing Consultant determine number of occupants?Please Select0/5
  • Did the Leasing Consultant determine if you had any pets?Please Select0/5
  • Did the Leasing Consultant determine your price range?Please Select0/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Please Select0/5
  • Did the Leasing Professional suggest you visit the company website?Please Select0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Please Select0/3
  • Did the Leasing Professional create a sense of urgency?Please Select0/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Please Select0/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Please Select0/15
  • Did the Leasing Professional offer directions to the community?Please Select0/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Please Select0/10
  •  Total: 0/100
    0
    0

Community information

  • Did you easily locate the community?Please Select0/0
  • Were the main community signs clear, visible and in good condition?Please Select0/0
  • Were there adequate signs directing you to the community?Please Select0/0
  • Were the lawns and landscaping neat and trim, and free of all trash?Please Select0/0
  • Was the general appearance of the parking area in good condition and free of trash?Please Select0/0
  • Was the leasing office clean, neat, and orderly?Please Select0/0
  • Did the leasing office communicate warmth and welcome?Please Select0/0
  • Was your first impression of the community and curb appeal a positive one?Please Select0/0
  •  Total: 0/0
    0
    NAN

Greeting - 15 points possible

  • Did the Leasing Professional greet you with a smile, or if busy, acknowledge you immediately?Please Select0/2
  • Did the Leasing Professional stand to greet you?Please Select0/2
  • Did the Leasing Professional shake your hand?Please Select0/1
  • Did the Leasing Professional introduce him/herself?Please Select0/2
  • Did the Leasing Professional obtain your name during the visit?Please Select0/2
  • Did the Leasing Professional continue to use your name in the conversation?Please Select0/1
  • Did the Leasing Professional make a positive first impression and appear genuinely interested in helping you?Please Select0/4
  • Was the Leasing Professional professionally dressed (i.e. business casual or uniform)? Please Select0/1
  • Was the Leasing Professional wearing a nametag? Please Select0/0
  • Did the Leasing Professional remember your telephone call?Please Select0/0
  • Did the Leasing Professional have previous information on you readily available?Please Select0/0
  • If the phone agent was out, was someone else able to help you from the information previously taken over the phone? (Please explain in the comment box at the end of the section.)Please Select0/0
  •  Total: 0/15
    0
    0

Indentify Needs - 19 points possible

  • Was a guest card completed on paper or electronically? (State who filled out the guest card in the comment box at the end of the section.) Please Select0/3
  • Did the Leasing Professional determine how you knew about the Apartment Information Center?Please Select0/3
  • Did the Leasing Professional identify size of apartment you needed?Please Select0/1
  • Did the Leasing Professional identify your move-in date?Please Select0/1
  • Did the Leasing Professional identify number of occupants?Please Select0/1
  • Did the Leasing Professional identify phone number and/or email address?Please Select0/2
  • Did the Leasing Professional identify price range or budget?Please Select0/1
  • Did the Leasing Professional identify if you have any pets?Please Select0/1
  • Did the Leasing Professional identify where you live now?Please Select0/1
  • Did the Leasing Professional ask why you were moving?Please Select0/1
  • Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Please Select0/2
  • Did the Leasing Professional create rapport while attempting to determine your needs? (Please explain in the comment box at the end of the section). Please Select0/2
  •  Total: 0/19
    0
    0

Demonstrating - 14 possible points

  • Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Please Select0/2
  • Did the Leasing Professional use the site plan and/or offer a site plan to show the location of the available apartment?Please Select0/1
  • Did the Leasing Professional mention the professional management?Please Select0/2
  • Did the Leasing Professional discuss features and benefits of the apartment homes at the recommended community? (Pleas explain in the comment box at the end of the section.)Please Select0/2
  • Did the Leasing Professional discuss and/or point out features and benefits of the recommended community? Please explain.Please Select0/2
  • Did the Leasing Professional discuss the minimal charge for water or point out that there is free water included?Please Select0/1
  • Did the Leasing Professional discuss neighborhood facilities (i.e. shopping, restaurants, entertainment) or neighborhood conveniences?Please Select0/2
  • Did the Leasing Professional effectively overcome your objection(s)? Please explain.Please Select0/2
  •  Total: 0/14
    0
    0

Closing - 22 points possible

  • Did The Leasing Professional discuss rental rates positively and confidently?Please Select0/4
  • Did the Leasing Professional create a sense of urgency?Please Select0/4
  • Did the Leasing Professional provide you with any promotional materials (i.e. business card, brochure, floor plan)?Please Select0/2
  • Did the Leasing Professional suggest you visit the community website or company website?Please Select0/0
  • Did the Leasing Professional ask you to commit to completing paperwork to lease an apartment during your visit at the Information Center?Please Select0/5
  • Based on the Leasing Professional's presentation, would you have visited the community/communities suggested?Please Select0/5
  • Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? If so, please explain.Please Select0/0
  • Did the Leasing Professional ask permission to keep in touch?Please Select0/2
  •  Total: 0/22
    0
    0

Fair Housing

  • Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? Please Select0/0
  • Was the Fair Housing poster clearly visible?Please Select0/0
  • When you asked, "What kind of security do you have?" or "Is this a safe area?", how did the Leasing Professional respond? (Please answer in the comment box at the end of the section.)Please Select0/0
  •  Total: 0/0
    0
    NAN

Follow- Up - 5 possible points

  • Did the Leasing Professional follow-up by telephone within 2 days?Please Select0/5
  •  Total: 0/5
    0
    0

Performance Evaluation

Total Phone Score: 0%
On Site Score: 0%
Total Score: 0%

General Questions