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Report For Yasmin Avila at Grandview

Report For Yasmin Avila at Grandview

0%
Current Score
90.24%
Average Score
  • 90%
    12-29-2020
    • 25%50%75%100%

Shop Description

THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number listed under the "Details" of this shop. You will use the following format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded. You will be calling the leasing agent's cell phone. The leasing agent answers with the name of the property management company not the community because they represent more than one community.

Please review the price points on the company's website at https://www.https://ross-companies.com/

The Onsite Visit must be recorded using the Free SMART RECORDER Phone App. Please download this to your phone.

Office Hours: Monday to Saturday, 9 AM to 5 PM.

DUE TO COVID-19 YOU MUST MAKE AN APPOINTMENT AND ADHERE TO THE CDC GUIDELINES OUTLINED ON YOUR SHOPPER DASHBOARD UNDER DOWNLOADS.

PLEASE READ THE NEW CLIENT REQUIREMENTS ON YOUR SHOPPER DASHBOARD. These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email or text.

The company that manages this property utilizes a special database to track information on all callers/guests. As a result, if you have called or visited another property managed by this company in the past (whether for a shop or as an actual prospect), your contact information will be saved in their system. When the leasing professional attempts to enter your information during the telephone call OR onsite visit, they will be notified of WHICH other properties you have visited and WHEN. This can be an immediate red flag that you are a shopper!

To preserve your identity as a shopper, MAMS requires that you alter your contact information as follows for this shop: Nickname or variation of your name - (Ex: Tina = Christina, Chrissy, Chris, etc.). You can make up a middle name and say you go by it, or you can use a different last name if you can say you were married/divorced.

If you have visited this property in the past at any time please do not go back to the same property.

Performance Evaluations

Information

  • Agent: Yasmin Avila
  • JOB#: 28944_111120404
  • Shopper Name: Zena Lowman
  • Property Name: Grandview
  • Address: 3404 Carlin Springs Road, Falls Church, VA, USA
  • Shop Date: 12/29/2020

General Questions

  • Date of Phone Call: 12/29/2020
  • Time of Phone Call: 10:17 AM
  • Length of Phone Call: 4:25 minutes
  • Date of Onsite Tour Visit: 12/29/2020
  • Time of Onsite Tour Visit: 2:30 PM
  • Length of Onsite Tour Visit: 7:40 minutes
  • SHOPPER INFORMATION : Zena Lowman
  • Shopper Name Given : Zena Lowman
  • Shopper's phone number given: 302-519-5847
  • Shopper's email address given: zenalowman1@icloud.com
  • How you heard about the property: apartments.com
  • Apartment size needed: 1 or 2 bedroom
  • Date home needed: End of January
  • Pets: No
  • Number of occupants: One
  • Reason for moving: Relocating for work
  • Special preferences or needs: Lots of closet space
  • Where you shown a model and/or a vacant?: Vacant
  • A NOTE ABOUT OUR SCORING SYSTEM: n/a
  • OUTSTANDING : 95% TO 100%
  • ABOVE AVERAGE: 88% TO 94.9%
  • AVERAGE: 78% TO 87.9%
  • BELOW AVERAGE: 77.9% OR BELOW
  • EXECUTIVE SUMMARY:
  • Leasing Professional's overall attitude and impression: Yasmin was very friendly she had a very warm personality.
  • Leasing Professional's strongest points: Yasmin was very helpful. She showed a lot of enthusiasm over the renovated apartment she had available.
  • Leasing Professional's weakest points: Yasmin gave a great tour yet she never followed up after the tour. I didn't receive an email nor a phone call thanking me for coming in.
  • Overall Comments: Overall, Yasmin provided me everything I needed to make an informed decision. She showed a lot of enthusiasm and a great sense of urgency to apply for that renovated apartment.

Uploaded Materials

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Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes1/1
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?Yes1/1
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes5/5
  •  Total: 16/16
    16
    100

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

Yasmin answered the phone stating the name of the community and she introduced herself. She sounded upbeat and willing to help me find what I was seeking in my new apartment home. My first impression was Yasmin was super nice.

Telephone Identifying Needs

  • 1. Did the Leasing Professional determine apartment size?Yes3/3
  • 2. Did the Leasing Professional determine move-in date?Yes3/3
  • 3. Did the Leasing Professional determine if you had any pets?No0/3
  • 4. Did the Leasing Professional determine your price range?Yes3/3
  • 5. Did the Leasing Professional ask your reason for moving?No0/3
  •  Total: 9/15
    9
    60

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Yasmin identified my needs by finding out the size apartment I needed. I needed a one- or two- bedroom apartment depending upon size and price. She asked for my price range and my move-in date. She did not ask if I had any pets until we met in person.

Telephone Demonstration

  • 1. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Yes5/5
  • 2. Did the Leasing Professional create a sense of urgency?Yes2/2
  • 3. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?Yes0/0
  • 4. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 11/11
    11
    100

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Yasmin was very informative on the phone and asked opened-ended questions to identify my needs. she offer me an onsite tour and we agreed upon a time for later that same day.

Telephone Close

  • 1. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 2. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? No0/0
  •  Total: 3/3
    3
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Yasmin invited me in to take an onsite tour and we set the appointment for that same day.

Telephone Follow-Up

  • 1. Did the Leasing Professional ask for your telephone number? Yes8/8
  • 2. Did the Leasing Professional ask for your email?Yes8/8
  •  Total: 16/16
    16
    100

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Yasmin obtained my phone number and email address.

Onsite Greeting

  • 1. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 2. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 3. Did leasing consultant practice social distancing?Yes1/1
  • 4. Was personal protective equipment offered to you as the prospect?No0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

When I first arrived the leasing office door was locked as I looked through the window on the door there was a person at a desk helping two people. I saw Yasmin sitting at a desk by herself. She came to the door to assist me and introduced herself. Yasmin was apologetic because I could not enter the office. She informed me they kept it locked because of COVID limits and they already had their capacity in the office. She asked for my driver's license. She went back in the office to grab her coat and keys. She was very happy to assist me and she seemed eager to invite me into the community.

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 4. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 5. Did the Leasing Professional discuss the floor plans creatively describing features of the apartment?Yes3/3
  • 6. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 11/11
    11
    100

Comments on the Identifying Needs :

As Yasmin and I walked to the apartment, she was exhibited a lot of enthusiasm. She asked how my credit score was and I replied it was fine. She reminded me that are a tax credit property with income requirements. She showed me the renovated apartment and then showed me another apartment that was their classic style. Both apartments were move in ready and clean. She reviewed everything that we had talked about on the phone while walking touring the apartments.

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?Yes4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features of the apartment? (Please explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 9. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 10. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 34/34
    34
    100

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

Yasmin showed me two different apartments. We walked at an even pace and she was very talkative about the community and the renovations. She mentioned they were only allowed to renovate one building and they could not change the layout of the apartments. This gave me a sense of urgency to apply and she mentioned more than once how important it would be to start the application process that day so that the apartment could be locked in and be mine.

Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes9/9
  • 2. Did the Leasing Professional mention current specials?No0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?Yes0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes15/15
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/0
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?Yes4/4
  • 7. Did the Leasing Professional attempt to close on you more than once?Yes4/4
  •  Total: 32/32
    32
    100

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

Based on meeting Yasmin today I would absolutely rent an apartment from her. She was very friendly and professional. She was very engaging to speak with. She reviewed the application process thoroughly and kept reminding me to apply so I could get the renovated apartment.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

I had asked Yasmin if it was loud in the apartments and she had stated no and she as well told me that its nice to be in the first apartment she showed me because it in the back Corner pushed away few everyone else so its nice and quite.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?No0/10
  •  Total: 0/10
    0
    0

Comments:

It has been 48 hours since I have meet with Yasmin and I never received a call or email from her.

Performance Evaluation

Total Phone Score: 90%
On Site Score: 90%
Total Score: 0%

General Questions