Report For Angel Aponte at Vistas of Annandale
Report For Angel Aponte at Vistas of Annandale
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Current Score
93.2%
Average Score
25%50%75%100%
Shop Description
You must call the property number at 703-941-1583. It is Mandatory to read the client requirements and review the phone and online script from your Shopper Dashboard.The property office hours are M-F 9-6; Sat 10-5; Sun 12-4.
Performance Evaluations
Information
- Agent: Angel Aponte
- JOB#: 3058_1101182111
- Shopper Name: Ian Dotson
- Property Name: Vistas of Annandale
- Address: 7931 Patriot Drive, Annandale, VA, USA
- Shop Date: 1/27/2019
General Questions
- Property Name:: Vistas of Annandale
- Property Address:: 7931 Patriot Dr., Annadale, VA 22003
- Date of Call:: 1/23/2019
- Time of Call:: 11:05 AM
- Date of Visit:: 1/27/2019
- Time of Visit:: 1:28 PM
- Shopper's name:: Ian Dotson
- Shopper's email:: idot316@yahoo.com
- Shopper's phone number: : 210-914-4362
Uploaded Materials
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Greeting
- Did the leasing Professional stand up to greet you OR, if the Leasing Professional was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes3/3
- Did the Leasing Professional greet you with a smile? Yes1/1
- Did the Leasing Professional dress professionally? Yes1/1
- Was the Leasing Professional wearing a name tag?Yes0/0
- Did the Leasing Professional introduce him/herself to you? Yes3/3
- Did the Leasing Professional seem genuinely interested in helping you? Yes3/3
- Did the Leasing Professional request a picture ID (If you never left the leasing office, mark N/A).Yes1/1
- Did the Leasing Professional give a good first impression? Yes1/1
- Total: 13/13100
Comment (Provide as much detail of the greeting as possible. This is a mandatory box.):
Angel greeted me with a smile and shook my hand. His introduction was excellent. We then went to his office in the back. He wore a name tag and was professional in both appearance and demeanor.
Qualifying/ Probing & Gathering
- Did the Leasing Professional recall or ask about your move?Yes2/2
- Did the Leasing Consult recall or ask you what special features or preferences you wanted for your apartment home? Yes4/4
- Did the Leasing Consultant recall or ask for your phone number? Yes2/2
- Did the Leasing Consultant recall or ask how many people would occupy the apartment? Yes2/2
- Did the Leasing Consultant ask or recall if you had any pets? Yes2/2
- Did the Leasing Consultant recall or ask why you were moving? Yes2/2
- Did the Leasing Consultant recall or ask for your email address? Yes2/2
- Total: 16/16100
Comment (Provide as much detail of the Gathering/Probing as possible. This is a mandatory box.):
Most of these items were discussed on the initial call. Angel took great notes and confirmed the information with me.
Demonstration/ The Sale
- Did you see a MODEL or a VACANT apartment?Yes0/0
- Did the Leasing Consultant attempt to build rapport by finding out more about you during your visit, while you walked to the vacant/model, during the tour, or while reviewing floor plans?Yes5/5
- Did he/she discuss or point out the amenities and facilities of the apartment community? Yes2/2
- In the presentation of the vacant, model, or in review of the floor plans, was there discussion regarding your furniture/belongings and how those items would fit in the apartment, to ensure your visit was personalized?Yes2/2
- Was the leasing office comfortable (lighting, cleanliness, room temperature, etc.) If there was no vacant/model?Yes4/4
- After stating a concern (objection), was your objection overcome?Yes0/0
- During the demonstration, did the Leasing Consultant reference your specific needs or preferences? Yes4/4
- Total: 17/17100
Comment (Provide as much detail on the demonstration as possible. This is a mandatory box.):
We toured a vacant unit. Angel did a great job building rapport and asking qualifying questions. The unit we viewed was clean and looked comfortable. I raised two objections. First, I said my wife wanted tennis courts. Angel overcame this by explaining that there were no courts on site but there were some nearby. My second objection was that she wanted a hot tub. There was a language barrier and I explained what a hot tub was and he understood. He stated he would suggest to his manager that they look into getting a hot tub.
Closing
- Did the Leasing Consultant ask closing questions during the tour or as they were ending their presentation of the floor plans(if no tour)?Yes3/3
- Did the Leasing Consultant ask you to fill out an application and discuss the application process? Yes10/10
- Did the Leasing Consultant create urgency? Yes3/3
- Were you given a brochure, an application, and/or encouraged to apply online? Yes2/2
- Did the Leasing Professional explain what was required in order to apply? Yes1/1
- Based on the presentation, do you feel the Leasing Consultant was actively selling their product/encouraging you to live there? Yes5/5
- Total: 24/24100
Comment (Provide as much detail on the closing as possible. This is a mandatory box.):
He did a superb job explaining the application process and he made sure all my questions were answered. He created urgency by telling me the units are going quickly. He provided me a folder with a brochure, his card,. and application information.
Fair Housing/Crime
- When you asked, "Is it safe here?", did the leasing agent respond properly?Yes0/0
- Total: 0/0NAN
Comment (Provide as much detail as possible. This is a mandatory box.):
He stated I should contact the local police or visit their website. He did not give a yes or no answer.
Site Observations
- Was the community easy to locate?Yes0/0
- Were community signs quickly visible?Yes0/0
- Were there enough directional signs to easily find the leasing office?Yes0/0
- Were the signs in good repair and attractive?Yes0/0
- Did you find the property trash free and neat?Yes0/0
- Was the landscaping attractive? Pot holes in parking lot.Yes0/0
- Was there any trash or furniture around the dumpsters?No0/0
- Was the leasing office neat and inviting?Yes0/0
- Were refreshments made available?Yes0/0
- Were building entries clean and free of clutter? Mail on the floor and some trash in hallway. Yes0/0
- Did you notice any siding/trim, etc. which needed painting or repair?No0/0
- Were laundry rooms neat and clean?N/A0/0
- Were common areas like pool/playground well maintained?Yes0/0
- Was your overall impression a positive one?Yes0/0
- Please describe the condition of the community, leasing office, and vacant/model as well as the common area amenities.N/A0/0
- Total: 0/0NAN
Comment (Provide as much detail as possible. This is a mandatory box.):
The property was easy to find and had plenty of signage. The office was very inviting. The grounds were in adequate condition. I did not notice any trash or other items that needed immediate attention. The pool area looked nice. I did not see the laundry room so I cannot comment on that although the unit he showed me did have a washer and dryer hookup.
Overall, I would say everything looked very good.
Overall, I would say everything looked very good.