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Report For Carolina Aponte at Vistas of Annandale

Report For Carolina Aponte at Vistas of Annandale

0%
Current Score
93.2%
Average Score
  • 100%
    2-09-2019
  • 89%
    03-16-2019
  • 90%
    12-29-2020
  • 94%
    6-7-2019
  • 25%50%75%100%

Performance Evaluations

Greeting

  • Did the leasing Professional stand up to greet you OR, if the Leasing Professional was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes3/3
  • Did the Leasing Professional greet you with a smile? Yes1/1
  • Did the Leasing Professional dress professionally? Yes1/1
  • Was the Leasing Professional wearing a name tag?Yes0/0
  • Did the Leasing Professional introduce him/herself to you? Yes3/3
  • Did the Leasing Professional seem genuinely interested in helping you? Yes3/3
  • Did the Leasing Professional request a picture ID (If you never left the leasing office, mark N/A).Yes1/1
  • Did the Leasing Professional give a good first impression? Yes1/1
  •  Total: 13/13
    13
    100

Comment (Provide as much detail of the greeting as possible. This is a mandatory box.):

Carolina walked out of the office to greet me. She introduced herself and shook my hand with a big smile. She was very professional. She invited me to her desk and we sat down. She recapped the size apartment I needed and reviewed what she had available. She used the floor plan sheet to demonstrate the layout and point out some of the apartment features. She told me all the apartments come with washer and dryers.

She then told me what was included in the rent and what I would have to pay.

She told me what we were going to see then asked me for my ID. After that we headed for the tour.

Carolina focused more on telling me about the apartment instead of asking me what I preferred in my new home.

Qualifying/ Probing & Gathering

  • Did the Leasing Professional recall or ask about your move?Yes2/2
  • Did the Leasing Consult recall or ask you what special features or preferences you wanted for your apartment home? No0/4
  • Did the Leasing Consultant recall or ask for your phone number? Yes2/2
  • Did the Leasing Consultant recall or ask how many people would occupy the apartment? Yes2/2
  • Did the Leasing Consultant ask or recall if you had any pets? Yes2/2
  • Did the Leasing Consultant recall or ask why you were moving? Yes2/2
  • Did the Leasing Consultant recall or ask for your email address? Yes2/2
  •  Total: 12/16
    12
    75

Comment (Provide as much detail of the Gathering/Probing as possible. This is a mandatory box.):

Carolina reviewed my contact information I had given her over the phone. She did not take time to ask me about my apartment or community preferences.

As we walked to the model, Carolina asked me more questions about where I lived now. She asked about my job. I told her I was a manager at Papa Johns. She built a lot of rapport with me as we walked.

Demonstration/ The Sale

  • Did you see a MODEL or a VACANT apartment?Yes0/0
  • Did the Leasing Consultant attempt to build rapport by finding out more about you during your visit, while you walked to the vacant/model, during the tour, or while reviewing floor plans?Yes5/5
  • Did he/she discuss or point out the amenities and facilities of the apartment community? Yes2/2
  • In the presentation of the vacant, model, or in review of the floor plans, was there discussion regarding your furniture/belongings and how those items would fit in the apartment, to ensure your visit was personalized?Yes2/2
  • Was the leasing office comfortable (lighting, cleanliness, room temperature, etc.) If there was no vacant/model?Yes4/4
  • After stating a concern (objection), was your objection overcome?Yes0/0
  • During the demonstration, did the Leasing Consultant reference your specific needs or preferences? No0/4
  •  Total: 13/17
    13
    76.47

Comment (Provide as much detail on the demonstration as possible. This is a mandatory box.):

We walked into the model and first she mentioned the kitchen which was very neat. She mentioned the different styles of cabinet colors that are offered.

Then she showed the dinning room which had a table with chairs. Right next to it was the balcony which we didn't go out on but was mentioned. Then we saw the living room and bathroom which were neat. After that we headed to the bedroom which had three closets with a walk in. Right next to the room was space for washer and dryer.

Carolina did a good job of leading me through each apartment and pointing out the apartment amenities.

Closing

  • Did the Leasing Consultant ask closing questions during the tour or as they were ending their presentation of the floor plans(if no tour)?Yes3/3
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process? Yes10/10
  • Did the Leasing Consultant create urgency? Yes3/3
  • Were you given a brochure, an application, and/or encouraged to apply online? Yes2/2
  • Did the Leasing Professional explain what was required in order to apply? Yes1/1
  • Based on the presentation, do you feel the Leasing Consultant was actively selling their product/encouraging you to live there? Yes5/5
  •  Total: 24/24
    24
    100

Comment (Provide as much detail on the closing as possible. This is a mandatory box.):

We walked back to the sales office. She asked me how soon I was looking to move and I told her within the next couple weeks. She gave me her card along with the brochure. She went over what I needed to apply and we reviewed the security deposit. She told me the specials change every week.

She returned my ID and handed me a brochure with the floor plans and rates. She thanked me for coming and we said our goodbyes. She did not show me any community amenities nor make any references to them.

Fair Housing/Crime

  • When you asked, "Is it safe here?", how did the sales consultant respond properly?Yes0/0
  •  Total: 0/0
    0
    NAN

Comment (Provide as much detail as possible. This is a mandatory box.):

I asked Carolina if people my age lived in the community. I told her I am fairly young and wanted to be around people my age. She said they don't have age restrictions and anyone that qualifies can live at the community. She asked if I was in school and I said I was currently going to a trade school.

I asked Carolina if they had any incidences on the parking lot such as break ins. She said, "crime has no address".

Site Observations

  • Was the community easy to locate?Yes0/0
  • Were community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash free and neat?Yes0/0
  • Was the landscaping attractive? Pot holes in parking lot.Yes0/0
  • Was there any trash or furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter? Mail on the floor and some trash in hallway. Yes0/0
  • Did you notice any siding/trim, etc. which needed painting or repair?No0/0
  • Were laundry rooms neat and clean?Yes0/0
  • Were common areas like pool/playground well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  • Please describe the condition of the community, leasing office, and vacant/model as well as the common area amenities.Yes0/0
  •  Total: 0/0
    0
    NAN

Comment (Provide as much detail as possible. This is a mandatory box.):

Landscaping was great. I did not see any potholes. The garden was attractive. The leasing office was kept neat with no clutter. The model was also very clean.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 89%
Total Score: 0%

General Questions