Top

Report For anyagent anyagent at Vistas of Annandale

Report For anyagent anyagent at Vistas of Annandale

0%
Current Score
0%
Average Score
  • 0%
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Please Select0/5
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?Please Select0/5
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Please Select0/3
  • 4. Did the Leasing Professional identify him/herself?Please Select0/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Please Select0/3
  • 6. Did the Leasing Professional effectively use your name in conversation? (If so, please state in the comment box how many times they used your name in conversation)Please Select0/3
  • 7. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Please Select0/3
  • 8. Did the Leasing Professional ask how you knew about the community?Please Select0/3
  •  Total: 0/28
    0
    0

Telephone Identifying Needs

  • 9. Did the Leasing Professional determine apartment size?Please Select0/3
  • 10. Did the Leasing Professional determine move-in date?Please Select0/3
  • 11. Did the Leasing Professional determine number of occupants?Please Select0/3
  • 12. Did the Leasing Professional determine if you had any pets?Please Select0/3
  • 13. Did the Leasing Professional determine your price range?Please Select0/3
  • 14. Did the Leasing Professional determine specific preferences (i.e. w/d connections, up/downstairs, fireplace)?Please Select0/3
  • 15. Did the Leasing Professional ask your reason for moving?Please Select0/3
  •  Total: 0/21
    0
    0

Telephone Demonstration

  • 16. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Please Select0/5
  • 17. Did the Leasing Professional review the apartment features and benefits (fireplace, washer/dryer, storage, etc.).Please Select0/4
  • 18. Did the Leasing Professional describe community features, benefits, and/or amenities?Please Select0/4
  • 19. Did the Leasing Professional create a sense of urgency?Please Select0/2
  • 20. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?Please Select0/3
  • 21. Did the Leasing Professional control the conversation?Please Select0/4
  •  Total: 0/22
    0
    0

Telephone Close

  • 22. Did the Leasing Professional attempt to schedule a specific time for a call back to give you a virtual tour? If a virtual tour was not scheduled then only fill out the telephone portion of this shop report. Please Select0/3
  • 23. After you scheduled a virtual tour did a Leasing Professional follow-up with you within the same business day with an email confirming the virtual tour? Please Select0/4
  • 24. If the Leasing Professional did not recommend or offer a virtual tour did they attempt to close in another way. (Please explain in the comment box below how the Leasing Professional attempted to close in another way.) Please Select0/5
  •  Total: 0/12
    0
    0

Telephone Follow-Up

  • 25. Did the Leasing Professional ask for your telephone number? Please Select0/10
  • 26. Did the Leasing Professional ask for your email?Please Select0/4
  • 27. Did the Leasing Professional ask for your preferred method of contact?Please Select0/3
  •  Total: 0/17
    0
    0

Greeting/Virtual Tour

  • 1. Did the Leasing Professional call you at the set appointment of your virtual tour?Please Select0/5
  • 2. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Please Select0/5
  • 3. Was the Leasing Professional prepared for the virtual tour based on the information gathered from you during the phone call?Please Select0/5
  •  Total: 0/15
    0
    0

Identifying Needs/Virtual Tour

  • 1. Did the Leasing Professional confirm size of apartment you needed?Please Select0/1
  • 2. Did the Leasing Professional confirm your move-in date?Please Select0/1
  • 3. Did the Leasing Professional confirm number of occupants?Please Select0/1
  • 4. Did the Leasing Professional confirm price range or budget?Please Select0/1
  • 5. Did the Leasing Professional confirm if you have any pets?Please Select0/1
  • 6. Did the Leasing Professional discuss the floor plans creatively describing features and benefits of the apartment?Please Select0/3
  • 7. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Please Select0/4
  •  Total: 0/12
    0
    0

Demonstrating/Virtual Tour

  • 1. Did the Leasing Professional virtually walk you through a model or a vacant at a steady and desirable pace?Please Select0/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Please Select0/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Please Select0/5
  • 4. Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Please Select0/4
  • 5. Did the Leasing Professional discuss features and benefits of the community amenities? (Please explain in the comment box at the end of the section.)Please Select0/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Please Select0/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Please Select0/4
  • 8. Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. Please Select0/2
  • 9. Did the Leasing Professional appear knowledgeable about the community?Please Select0/2
  • 10. Did the Leasing Professional point out advantages you stated were important to you?Please Select0/3
  • 11. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Please Select0/3
  •  Total: 0/36
    0
    0

Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Please Select0/2
  • 2. Did the Leasing Professional mention current specials?Please Select0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?Please Select0/5
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Please Select0/8
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)Please Select0/2
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?Please Select0/4
  • 7. Did the Leasing Professional attempt to close on you more than once?Please Select0/4
  • 8. Did the Leasing Professional attempt to schedule a follow up phone call?Please Select0/2
  •  Total: 0/27
    0
    0

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? Please Select0/0
  •  Total: 0/0
    0
    NAN

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?Please Select0/10
  •  Total: 0/10
    0
    0

Performance Evaluation

Total Phone Score: 0%
On Site Score: 0%
Total Score: 0%

General Questions