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Report For Cameron DeBerry at Colvin Woods

Report For Cameron DeBerry at Colvin Woods

0%
Current Score
NAN%
Average Score
    25%50%75%100%

Performance Evaluations

Greeting

  • Did the leasing Professional stand up to greet you OR, if the Leasing Professional was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes3/3
  • Did the Leasing Professional greet you with a smile? Yes1/1
  • Did the Leasing Professional dress professionally? Yes1/1
  • Was the Leasing Professional wearing a name tag?Yes0/0
  • Did the Leasing Professional introduce him/herself to you? No0/3
  • Did the Leasing Professional seem genuinely interested in helping you? Yes3/3
  • Did the Leasing Professional request a picture ID (If you never left the leasing office, mark N/A).No0/1
  • Did the Leasing Professional give a good first impression? Yes1/1
  •  Total: 9/13
    9
    69.23

Comment (Provide as much detail of the greeting as possible. This is a mandatory box.):

We originally had our tour set for Sunday, December 2nd at 1:30 pm. I had called and left a phone message on Sunday around 12:30 pm that I needed to reschedule. No one ever called me back; however, I was able to reach him before I arrived on 12/3.

I walked up to the sales office. Cameron was standing outside. He was very friendly and social and said hello. I told him I recognized his voice. He seemed to be waiting for me; however, he did not formally introduce himself nor did he shake my hand. I used the bathroom when I arrived, and it was very clean. Cameron was wearing his ROSS pull over jacket and pair of slacks with nice shoes.

Cameron was holding an availability/price sheet in his hand when I walked out of the bathroom. He made it a point to tell me he had his real estate license. I originally asked for a one bedroom, but he strategically told me that for $90 more I could get a two-bedroom apartment. He described the amenities in the available apartment. He then asked me where I drove from and I told him the Laurel, MD area. Another employee walked in from the outside and he asked her I question but did not introduce me. He did not review any qualifying questions before the tour.

Qualifying/ Probing & Gathering

  • Did the Leasing Professional recall or ask about your move?No0/2
  • Did the Leasing Consult recall or ask you what special features or preferences you wanted for your apartment home? No0/4
  • Did the Leasing Consultant recall or ask for your phone number? Yes2/2
  • Did the Leasing Consultant recall or ask how many people would occupy the apartment? No0/2
  • Did the Leasing Consultant ask or recall if you had any pets? Yes2/2
  • Did the Leasing Consultant recall or ask why you were moving? No0/2
  • Did the Leasing Consultant recall or ask for your email address? No0/2
  •  Total: 4/16
    4
    25

Comment (Provide as much detail of the Gathering/Probing as possible. This is a mandatory box.):

Cameron did not ask about my apartment/community preferences and pets over the phone nor in person. I proactively told him I had a dog when we discussed the ground floor with the patio walk out. He did not ask me for my email address. He did ask what area I just came from but did not ask me where I currently live or about my current living situation like if I was in a lease or not.

Demonstration/ The Sale

  • Did you see a MODEL or a VACANT apartment?Yes0/0
  • Did the Leasing Consultant attempt to build rapport by finding out more about you during your visit, while you walked to the vacant/model, during the tour, or while reviewing floor plans?Yes5/5
  • Did he/she discuss or point out the amenities and facilities of the apartment community? Yes2/2
  • In the presentation of the vacant, model, or in review of the floor plans, was there discussion regarding your furniture/belongings and how those items would fit in the apartment, to ensure your visit was personalized?Yes2/2
  • Was the leasing office comfortable (lighting, cleanliness, room temperature, etc.) If there was no vacant/model?Yes4/4
  • After stating a concern (objection), was your objection overcome?Yes0/0
  • During the demonstration, did the Leasing Consultant reference your specific needs or preferences? No0/4
  •  Total: 13/17
    13
    76.47

Comment (Provide as much detail on the demonstration as possible. This is a mandatory box.):

Cameron grabbed the keys to the vacant and we left for the tour. He did not ask me for my ID. We walked across the street to the vacant. We looked over at the tennis courts and he let me know that there is a dog park directly behind the courts. As we approached the building, he told me they just had a $25,000 mulch job.

As we walked into the vacant Cameron was very articulate in describing the features of the apartment and the building. He first mentioned the concrete infrastructure which eliminated the noise. He described all the appliances, track lights, and noise proof. We walked outside to the patio and looked at the view. He told me about some venues that were close by like the water park. We went back inside, and he led me through each room pointing out the Maplewood cabinetry. He told me they cover the utilities accept for the water. He told me if I wanted custom blinds then they would install them.

We left the 1st apartment and headed to another building to view another vacant. He told me again that he had his real estate license and mentioned that his parents are real estate agents. He was very talkative and built a great deal of rapport with me throughout the tour. He explained the difference with the color of the buildings and how they were condominiums at one point.
The hallway railings were rusted and appeared to be painted over at some point but didn’t look too appealing.

He did tell me they offer additional storage for $20 a month so value added so it is cheaper than a storage company.

We walked into the vacant. He pointed out the differences from the model we just viewed. We walked out on the patio and a tenant's dogs began barking. He used the barking dogs to demonstrate the sound proof walls. I mentioned I preferred the ground floor because I had a dog (he never asked me about a pet until I offered the information), but I was concerned about someone breaking in. Cameron told me it would be against the law to guarantee someone’s safety, but he did say the sliding glass doors are built well. He asked me what kind of dog I had, and I told him a Border Collie/Pointer mix. After this he didn’t mention any pet restrictions.

We talked about the kitchen and the appliances. He walked me through each room pointing out the features and benefits. He then asked me what I was leaning more towards. I told him probably the two- bedroom.

Closing

  • Did the Leasing Consultant ask closing questions during the tour or as they were ending their presentation of the floor plans(if no tour)?No0/3
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process? No0/10
  • Did the Leasing Consultant create urgency? No0/3
  • Were you given a brochure, an application, and/or encouraged to apply online? Yes2/2
  • Did the Leasing Professional explain what was required in order to apply? Yes1/1
  • Based on the presentation, do you feel the Leasing Consultant was actively selling their product/encouraging you to live there? Yes5/5
  •  Total: 8/24
    8
    33.33

Comment (Provide as much detail on the closing as possible. This is a mandatory box.):

We walked back to the leasing office, he said the maintenance team would “bend over backwards” to help the residents. He introduced me to the cleaning lady, Mary Jane, on the way back and pointed out that she lived on property as well. He showed me the tennis courts, gym, dog park, and business center before we walked back into the sales office.

Cameron never did ask about my specific apartment or community preferences, so he lost points for the last question.

I asked if there were a lot of young families that lived here because I work from home and I was concerned about the noise. Cameron said because of Fair Housing he really couldn’t answer that question but there were a lot of folks he knew that work from home and it hasn’t been a problem.

He reviewed some of the information that I needed to apply. He did not have a brochure folder, so he gave me a yellow envelop. He asked me where else I was looking, and I told him a very broad area between southwest Maryland and Reston. He shared that he was born in PG county and how his parents relocated to the Ashburton area. He told me he still lived at home.

Right before I left, he asked for my last name and phone number. He did not try to close me nor did he give me an application even after I told him I liked the two bedroom. I did ask if I could apply online and he said I could so I gave him points for question #4. He did give me the sheet that had the application fee, security deposit, Renter's insurance, and more but he did not review it with me.

Cameron was very informative during the entire presentation. He seemed very mature. He delivered the information seamlessly but he could have asked more probing questions about my apartment search.


I have not recieved any follow up to date.

Fair Housing/Crime

  • When you asked, "Is it safe here?", how did the sales consultant respond?Yes0/0
  •  Total: 0/0
    0
    NAN

Comment (Provide as much detail as possible. This is a mandatory box.):

I asked if there were a lot of young families that lived here because I work from home and I was concerned about the noise. Cameron said because of Fair Housing he really couldn’t answer that question but there were a lot of folks he knew that work from home and it hasn’t been a problem.

Site Observations

  • Was the community easy to locate?Yes0/0
  • Were community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash free and neat?Yes0/0
  • Was the landscaping attractive? Pot holes in parking lot.Yes0/0
  • Was there any trash or furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter? Mail on the floor and some trash in hallway. Yes0/0
  • Did you notice any siding/trim, etc. which needed painting or repair?No0/0
  • Were laundry rooms neat and clean?N/A0/0
  • Were common areas like pool/playground well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  • Please describe the condition of the community, leasing office, and vacant/model as well as the common area amenities.N/A0/0
  •  Total: 0/0
    0
    NAN

Comment (Provide as much detail as possible. This is a mandatory box.):

The community was very clean. The landscaping looked good. The railings in the hallways looked very old and rusted and just painted over. The peach color in the hallways looked very dated. In the apartment the flooring molding was chipping a good bit.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 49%
Total Score: 0%

General Questions