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Report For Cierra Smith at Versailles Apartments

Report For Cierra Smith at Versailles Apartments

0%
Current Score
100%
Average Score
  • 100%
    11-23-2020
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • 1. Were you able to reach a Leasing Professional on your first attempt? Please state in the comment box the dates and times you called before you were able to speak to a Leasing Professional.Yes1/1
  • 2. If you had to leave a voice message was your call returned within 2 hours? If no, please tell us in the comment box how many times you called and did not receive a live person and/or how many times you left a message. Please let us know if you received a call back at all?N/A1/1
  • 3. Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • 4. Did the Leasing Professional identify him/herself?Yes3/3
  • 5. Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • 6. Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes5/5
  •  Total: 16/16
    16
    100

Telephone Greeting Comments (Please provide the Telephone Greeting in the comment box below. Explain all your "No" or "NA" answers.) How many rings before the Leasing Professional picked up?:

Cierra answered the phone promptly with her name and the name of the community. She was very professional and spoke clearly. When I told her I was interested in an apartment, she asked for my name. She was easy to speak with

Telephone Identifying Needs

  • 1. Did the Leasing Professional determine apartment size?Yes3/3
  • 2. Did the Leasing Professional determine move-in date?Yes3/3
  • 3. Did the Leasing Professional determine if you had any pets?Yes3/3
  • 4. Did the Leasing Professional determine your price range?Yes3/3
  • 5. Did the Leasing Professional ask your reason for moving?Yes3/3
  •  Total: 15/15
    15
    100

Telephone Qualifying Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Cierra asked me several questions to best identify my needs. She asked when I was looking to move, the size apartment needed, if I had any pets, the number of occupants, and the reason for my move. She did not ask anything about my budget but she did tell me the prices and I told her that was fine. Additionally, she asked if there was anything special I needed in my home. She was very thorough and genuinely interested in finding me the right home.

Telephone Demonstration

  • 1. Did the Leasing Professional ask open ended questions to identify your specific needs and wants in a new home? (i.e. "What are you looking for in a new home?" or "Describe your ideal apartment home?").Yes5/5
  • 2. Did the Leasing Professional create a sense of urgency?Yes2/2
  • 3. Did the Leasing Professional explain the limited contact with prospects and offer a virtual tour?No0/0
  • 4. Did the Leasing Professional control the conversation?Yes4/4
  •  Total: 11/11
    11
    100

Telephone Demonstration Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Cierra was great with controlling the conversation. Her questions allowed her to find a home that met all my needs. While she did not mention the limited contact in the office, she did extend an invitation to visit the property.

Telephone Close

  • 1. Did the Leasing Professional attempt to schedule a specific time for a onsite tour? If a onsite tour was not scheduled then only fill out the telephone portion of this shop report.Yes3/3
  • 2. After you scheduled an onsite tour did a Leasing Professional follow-up with you within the same business day with an email confirming the appointment? Yes0/0
  •  Total: 3/3
    3
    100

Telephone Closing Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

I was able to set up a tour with Cierra for noon that day. She was very accommodating. Afterwards, I received an email confirming our appointment.

Telephone Follow-Up

  • 1. Did the Leasing Professional ask for your telephone number? Yes8/8
  • 2. Did the Leasing Professional ask for your email?Yes8/8
  •  Total: 16/16
    16
    100

Telephone Follow-Up Comments (Please explain all your "No" or "NA" answers/and any additional questions that were asked of you.) :

Cierra asked for both my email and telephone number.

Onsite Greeting

  • 1. Did the Leasing Professional greet you with a smile and make a positive first impression appearing to be genuinely interested in helping you?Yes10/10
  • 2. Was the Leasing Professional prepared for your visit based on the information gathered from you during the phone call?Yes5/5
  • 3. Did leasing consultant practice social distancing?Yes1/1
  • 4. Was personal protective equipment offered to you as the prospect?No0/0
  •  Total: 16/16
    16
    100

Comments (Please explain in detail your experience.):

Cierra greeted me at the door with a smile. She was professionally dressed and wearing a mask. She made sure to keep the proper distance between us.

Onsite Identifying Needs

  • 1. Did the Leasing Professional confirm size of apartment you needed?Yes1/1
  • 2. Did the Leasing Professional confirm your move-in date?Yes1/1
  • 3. Did the Leasing Professional confirm price range or budget?Yes1/1
  • 4. Did the Leasing Professional confirm if you have any pets?Yes1/1
  • 5. Did the Leasing Professional discuss the floor plans creatively describing features of the apartment?Yes3/3
  • 6. Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes4/4
  •  Total: 11/11
    11
    100

Comments on the Identifying Needs :

Cierra went over all of my needs identified over the phone to make sure it was correct. She described the apartment available for me, detailing its availability and the features, appliances, etc. I had a good picture of what that apartment looked like. She kept in mind all the special preferences I mentioned previously.

Onsite Demonstrating

  • 1. Did the Leasing Professional walk you through a model or a vacant at a steady and desirable pace?N/A4/4
  • 2. Did the Leasing Professional try to learn more about you throughout the tour by actively involving you in conversation?Yes4/4
  • 3. Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes5/5
  • 4. Did the Leasing Professional discuss features of the apartment? (Please explain in the comment box at the end of the section.)Yes4/4
  • 5. Did the Leasing Professional discuss the community amenities? (Please explain in the comment box at the end of the section.)Yes4/4
  • 6. Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes1/1
  • 7. Did the Leasing Professional effectively overcome your objection(s)? What was your objection and how did the Leasing Specialist respond? Please explain in the comment box at the end of the section. Yes4/4
  • 8. Did the Leasing Professional appear knowledgeable about the community?Yes2/2
  • 9. Did the Leasing Professional point out advantages you stated were important to you?Yes3/3
  • 10. Did the Leasing Specialist allow you the opportunity to ask questions, ask for your feedback about the apartment?Yes3/3
  •  Total: 34/34
    34
    100

Comments on the Demonstration (Please describe your experience while virtually touring with community with the Leasing Professional.):

Due to the pandemic, Cierra offered me a self-guided tour of the two bedroom model. She explained the layout and features in detail before I went to view the vacant. She handed me a folder with marketing materials, pricing, and layouts to take with me. The model was very close to the leasing office. It was clean and decorated well. It was just as she described.

Onsite Closing

  • 1. Did the Leasing Professional create a "strong" sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes9/9
  • 2. Did the Leasing Professional mention current specials?No0/0
  • 3. Did the Leasing Professional ask you to lease the apartment today online?Yes0/0
  • 4. Based on the Leasing Professional's presentation, would you have leased an apartment?Yes15/15
  • 5. Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/0
  • 6. Did the Leasing Professional try to overcome your reason for not leasing today?N/A4/4
  • 7. Did the Leasing Professional attempt to close on you more than once?N/A4/4
  •  Total: 32/32
    32
    100

Closing Comments (Please explain all the details of how the Leasing Professional attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

Cierra made it known that there weren’t many options available. She recapped what I stated I needed in my new apartment home and she said I could apply today (assumptive close) didn’t ask me to apply, but did explain to me the application process. She didn’t mention any specials. She furthermore let me know about community features, such as 24-hour maintenance, valet trash, and the pet spa. I definitely would have leased from her if in the market.

She did not ask me directly to apply, she made the assumption I would be applying so there was no 2nd close and I did not pose an objection.

Fair Housing

  • 1. Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

When I asked about the safety of the community, Cierra states she never received any complaints or concerns from residents. When asked if many children live at the property, she said no.

Follow Up

  • 1. Did you receive a follow-up thank you call and/or email within 24 - 48 hours of your visit?Yes10/10
  •  Total: 10/10
    10
    100

Comments:

Cierra sent me an email that evening thanking me for coming in and making herself available for any more questions.

Performance Evaluation

Total Phone Score: 100%
On Site Score: 100%
Total Score: 0%

General Questions