Report For Vanessa Henriquez at Versailles Apartments

Report For Vanessa Henriquez at Versailles Apartments

Current Score
Average Score
  • 97%
  • 25%50%75%100%

Performance Evaluations

Greeting - 13 possible points

  • Did the leasing Professional stand up to greet you OR, if the Leasing Professional was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes3/3
  • Did the Leasing Professional greet you with a smile? Yes1/1
  • Did the Leasing Professional dress professionally? Yes1/1
  • Was the Leasing Professional wearing a name tag?Yes0/0
  • Did the Leasing Professional introduce him/herself to you? Yes3/3
  • Did the Leasing Professional seem genuinely interested in helping you? Yes3/3
  • Did the Leasing Professional request a picture ID (If you never left the leasing office, mark N/A).Yes1/1
  • Did the Leasing Professional give a good first impression? Yes1/1
  •  Total: 13/13

Comment (Provide as much detail of the greeting as possible. This is a mandatory box.):

Vanessa was standing when I arrived and shook my hand to greet me. She introduced herself with a smile. She was dressed professional and appropriate. she was wearing a nametag and she introduced herself as we shook hands. She seemed prepared for my visit when I arrived and immediately asked me for my driver's license. My overall first impression was definitely a good one.

Qualifying/ Probing & Gathering - 16 possible points

  • Did the Leasing Professional recall or ask about your move?Yes2/2
  • Did the Leasing Consult recall or ask you what special features or preferences you wanted for your apartment home? Yes4/4
  • Did the Leasing Consultant recall or ask for your phone number? Yes2/2
  • Did the Leasing Consultant recall or ask how many people would occupy the apartment? Yes2/2
  • Did the Leasing Consultant ask or recall if you had any pets? Yes2/2
  • Did the Leasing Consultant recall or ask why you were moving? No0/2
  • Did the Leasing Consultant recall or ask for your email address? Yes2/2
  •  Total: 14/16

Comment (Provide as much detail of the Gathering/Probing as possible. This is a mandatory box.):

Vanessa asked me where I currently lived and confirmed when I was planning on moving. We went over what special features I was looking for and Vanessa showed me both an older kitchen in the leasing office as well as an updated kitchen with white cabinets when we toured the model. At the time of our meeting, Vanessa did not recall or ask for my phone number. She did go over how many people would be living in the apartment and if I had any pets. I let her know that I would be moving with one cat. Towards the end of the tour when we were back in the leasing office Vanessa did ask for me to write down my email and I did give it to her at that time.

Demonstration/ The Sale - 17 possible points

  • Did you see a MODEL or a VACANT apartment?Yes0/0
  • Did the Leasing Consultant attempt to build rapport by finding out more about you during your visit, while you walked to the vacant/model, during the tour, or while reviewing floor plans?Yes5/5
  • Did he/she discuss or point out the amenities and facilities of the apartment community? Yes2/2
  • In the presentation of the vacant, model, or in review of the floor plans, was there discussion regarding your furniture/belongings and how those items would fit in the apartment, to ensure your visit was personalized?Yes2/2
  • Was the leasing office comfortable (lighting, cleanliness, room temperature, etc.) If there was no vacant/model?Yes4/4
  • After stating a concern (objection), was your objection overcome?Yes0/0
  • During the demonstration, did the Leasing Consultant reference your specific needs or preferences? Yes4/4
  •  Total: 17/17

Comment (Provide as much detail on the demonstration as possible. This is a mandatory box.):

I was shown a two bedroom model apartment. Vanessa chatted with me about the community to build rapport during the tour. She discussed how convenient the location was to Towson and the i83 corridor. She also mentioned that Versailles had very large apartments, especially for the area. Vanessa asked me if the apartment offered enough space for my belongings. The leasing office was formal yet comfortable. After stating my concerns about noisy children and possible crime Vanessa was able to acknowledge my concerns and provide information as to how to overcome those concerns. She told me that I could contact the police about safety in the community. She also told me that I could possibly request an apartment on a higher floor if noise was a concern for me. She addressed noise instead of noisy children. During the tour, Vanessa addressed my needs about wanting an updated apartment and she also made several recommendations that could possibly work.

Closing - 24 possible points

  • Did the Leasing Consultant ask closing questions during the tour or as they were ending their presentation of the floor plans(if no tour)?Yes3/3
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process? Yes10/10
  • Did the Leasing Consultant create urgency? Yes3/3
  • Were you given a brochure, an application, and/or encouraged to apply online? Yes2/2
  • Did the Leasing Professional explain what was required in order to apply? Yes1/1
  • Based on the presentation, do you feel the Leasing Consultant was actively selling their product/encouraging you to live there? Yes5/5
  •  Total: 24/24

Comment (Provide as much detail on the closing as possible. This is a mandatory box.):

Vanessa did ask me if I was interested in applying today as an attempt to close. She did ask me to fill out an application and she went over the application process in detail. Vanessa created urgency by letting me know that there was a waiting list for the larger apartments. I was given a brochure as well as an application that included application tips. Based on Vanessa's presentation she seemed to be selling the apartments and said that she really thought I would like living there.

Fair Housing/Crime - no point section

  • When you asked, "Is it safe here?", how did the sales consultant respond?Yes0/0
  •  Total: 0/0

Comment (Provide as much detail as possible. This is a mandatory box.):

When I asked Vanessa if it was a safe community she told me to definitely check with the police to get a true sense of the community. She also let me now that the residents were very long-term and really enjoyed living at Versailles.

Site Observations - no point section

  • Was the community easy to locate?Yes0/0
  • Were community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash free and neat?Yes0/0
  • Was the landscaping attractive? Pot holes in parking lot.N/A0/0
  • Was there any trash or furniture around the dumpsters?N/A0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter? Mail on the floor and some trash in hallway. Yes0/0
  • Did you notice any siding/trim, etc. which needed painting or repair?No0/0
  • Were laundry rooms neat and clean?N/A0/0
  • Were common areas like pool/playground well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  • Please describe the condition of the community, leasing office, and vacant/model as well as the common area amenities.Yes0/0
  •  Total: 0/0

Comment (Provide as much detail as possible. This is a mandatory box.):

The community was easy to locate yet felt tucked away. The signage made the community easy to locate as well as finding the leasing office. The parts of the community that I experienced were very neat and trash free. I arrived around 5 pm so by the time the tour started It was dark outside and I did not get a good look at the surrounding area. Nothing seemed to be in disrepair. I was not shown the laundry room I'm assuming because there was in-unit laundry. I did not see the pool/playground area doing the tour either. Overall, my impression was a positive one. The leasing office was comfortable and clean and the model was well staged and very large, larger than most apartments I've toured. Overall, my impression was positive.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 97%
Total Score: 0%

General Questions