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Report For Kishawna Gilmore at Stansbury Apartments and Townhomes

Report For Kishawna Gilmore at Stansbury Apartments and Townhomes

0%
Current Score
50%
Average Score
  • 50%
    10-05-2019
  • 25%50%75%100%

Performance Evaluations

Phone

  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?No0/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?No0/1
  • Did the leasing consultant ask if you needed directions to the community?Yes1/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?Yes1/1
  • Did the leasing consultant ask If you had any pets? Yes1/1
  • Did the Leasing Consultant describe the apartment features?Yes1/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 26/29
    26
    89.66

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Kishawna answered the phone with the name of the community and she introduced herself. She was very pleasant over the phone. I called looking for an apartment and she seemed very happy to assist me. She asked me the size apartment needed, number of occupants, move in date, if I had any pets, and my price point looking to stay within. I let her know that I needed a one-bedroom apartment and needed to move in within two weeks. I also let her know that I needed a lot of closet space. She was able to find an apartment that fit my needs.

She described an updated, waterfront one-bedroom apartment available for under my price range. She asked me if that could work for me and proceeded to invite me to the property to check it out. I obliged.

After getting my name and phone number, she began explaining the application process. Before we ended the call, she asked me if I knew how to get to the property. I said I did not know how to get there and she offered to text me the address.

Kishawna was very low key in her tone yet she was professional. I little bit more enthusiasm would have made me feel more invited. I was looking forward to visiting the property.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?No0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The property was very easy to locate based on the directions given. You could easily spot it off the road since there was large signs. There were also plenty of directional signs showing how to get to the leasing office. When driving onto the property, I noticed that it was very well maintained. The grass was cut, and I did not notice any trash or debris laying around. The dumpsters were emptied, and I did not notice any furniture laying around them. When I walked into the leasing office, I also noticed that it was clean and neat. It also smelled very good in the leasing office.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?No0/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?No0/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 2/4
    2
    50

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

When I entered the leasing office, Kishawna was sitting down at her desk. She turned to me and asked how I was doing, and she asked how she could help me. I said I had an appointment with Kishawna and she said yes. She never said that she was Kishawna so I asked. After confirming who she was, she asked me to sit down so that she could review what we previously discussed over the phone.

Kishawna was dressed professionally with blouse and slacks. She did pull out a guest card that she completed in front of me based on our phone conversation. I did feel as though she was genuinely interested in assisting me.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?No0/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?N/A1/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 6/8
    6
    75

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

While in the office, Kishawna reviewed a few details from the conversation. She confirmed that I needed a one bedroom within two weeks. She asked more detailed questions during our phone conversation, such as number of occupants, pets, price ranges, and how I heard about the community. That information was already on the guest card she had completed for me. She asked for my ID so that she could give me a tour of the vacant apartment. She let me know that it was at the beginning of the property, so we would have to drive over. I followed behind her in my car to the vacant.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?No0/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?No0/2
  • Did the Leasing Consultant mention maintenance and their quick response?Yes2/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?No0/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?No0/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 12/20
    12
    60

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

The apartment was very nice. It was a short ride over, and I was able to see more of the property. On the short walk over to the unit, there really wasn't any conversation or rapport created. She began to explain that this was a waterfront option and that it is one of the first units that they had upgraded with the washer and dryer inside of the unit. She described the utilities that I would have to take care of before stepping inside. Once inside, I did notice that it was very clean and bright.

Kishawna started going over the features in the apartment home, such as the recessed lighting, the hardwood floors, and black appliances. She did explain to me that the in-unit washer and dryer did take away some of the closet space that I wanted; however, she believed that having that feature in my home would be attractive for me. She did mention that the one-bedrooms without the in-unit washer and dryers had more closet space if that was still a concern. She also mentioned the two bedrooms as an option.

I did feel that she did a good job showcasing the unit and its features. I would have like to know more about the property and area amenities.

Closing

  • Did the Leasing Consultant invite you back to the office?No0/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?No0/10
  • Did the Leasing Consultant confirm your move in date?No0/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?No0/3
  • Did the Leasing Consultant create a sense of urgency?No0/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? No0/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?No0/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?No0/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?No0/5
  •  Total: 2/35
    2
    5.71

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Kishawna brought a brochure on the tour with her to give to me. She did not invite me back to the office, but instead spoke with me on the walk back to our cars. She spoke again about the application process and how it can be done online. She never asked me if I wanted to apply. She told me that was the last waterfront one-bedroom apartment so she would be following up with me to see how my search was going.

Although very pleasant, Kishawna could have invited me back to the office to recap the features and amenities I was seeking, and she could have been more assertive in asking me to apply. She also provided me with very little marketing materials of the property. I was not given her card. The onsite call lasted only 13 minutes.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

When asked about safety at the community, Kishawna answered that she has never heard any complaints. She did mentioned that the maintenance staff lives on the property. She also mentioned that the property had a 24-hour maintenance service for residents. When asked if kids lived near the vacant apartment, she responded that it was a diverse community and she couldn't let me know that information due to Fair Housing.

Performance Evaluation

Total Phone Score: 90%
On Site Score: 33%
Total Score: 0%

General Questions