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Report For Lindsey Greenwaldt at Americana Southdale Apartments

Report For Lindsey Greenwaldt at Americana Southdale Apartments

0%
Current Score
92.71%
Average Score
  • 93%
    12-30-2018
  • 25%50%75%100%

Performance Evaluations

Phone

  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?No0/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?Yes4/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?Yes1/1
  • Did the leasing consultant ask if you needed directions to the community?Yes1/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?No0/1
  • Did the leasing consultant ask If you had any pets? Yes1/1
  • Did the Leasing Consultant describe the apartment features?Yes1/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?Yes1/1
  • Was a specific apartment described that met your needs?Yes1/1
  • Were the apartment features described before a price was given?Yes1/1
  • Did the Leasing Consultant create a sense of urgency?Yes1/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 27/29
    27
    93.1

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

When I first called a rep from the calling center answered the call and took down all of my information. I left instructions to have Lindsey call me directly since I had spoken with her before. Lindsey returned my call and I called her immediately back . Lindsey confirmed the information that the rep initially asked for and then qualified me for pets. We also discussed my move-in date, number of occupants and the special features I was looking for. I let her know that I needed a two bedroom with in-unit washer and dryer. She let me know that several apartments were available that met my exact needs. Lindsey asked me if I was interested in coming in for a tour and we set an appointment for 4:00 pm that same day.

Lindsey was very personable during our conversation and I was looking forward to visiting the community.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?Yes0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?No0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?Yes0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?Yes0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The signs were easy to see and read and I had no problem finding my way to the community or the leasing office. All of the signs were in good repair. The complex was neat and there was no trash on the grounds. The landscaping was attractive. There was a lot of trash inside the dumpsters and one dumpster had a pile of discarded furniture including an old sofa. My visit was on a Sunday so maybe that was why there was so much trash. The trash was contained to the dumpster areas but there was just a lot of it. The leasing office was very tidy and nicely decorated for the holidays. There was a setup for coffee but I was not offered any. The entryway to the leasing office was clean and free of clutter as well. I did not tour any of the laundry rooms in the complex but overall things seemed to be in order and well maintained. My overall impression was very positive.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?No0/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 3/4
    3
    75

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

When I arrived, Lindsey was working with another couple but she did greet me and politely asked me if I wouldn't mind waiting. Lindsey was dressed professionally in business casual. Lindsey did not introduce herself to me by name and during our qualifying conversation, I asked her if she was, in fact, Lindsay and she said yes. She had me information ready once we sat down together and she seemed genuinely interested in helping me.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?Yes1/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?No0/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 6/8
    6
    75

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

During our phone conversation, I was asked how I heard about the community and I gave apartment guide as the source. Lindsey confirmed my move-in date, the fact that I would be moving alone and that having in-unit washer dryer was a must. Lindsey confirmed my phone number and apartment size but did not confirm my current address. We also did not discuss why I was moving.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Yes2/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?Yes2/2
  • Did the Leasing Consultant mention maintenance and their quick response?Yes2/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?No0/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?Yes2/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 18/20
    18
    90

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

I saw a model during my tour. In general, Lindsay was very friendly and we chatted about the apartments features more than my apartment search. This still felt like rapport building. Lindsey really did a good job of painting a clear picture of the community and made it seem like a really great place to live. We also discussed how much storage space there was throughout the apartment including a linen closet in the bathroom and two walk-in closets.

The office was a little bit busy when I arrived but Lindsey still took her time with me and made me feel like a priority. The model was attached to the rental office. The lights were all on and the temperature was very comfortable. The model was well staged and clean.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? Yes2/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?N/A1/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?Yes1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? Yes1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Yes4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 35/35
    35
    100

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

After the tour, Lindsey invited me back into the office and we went over the application process. She did ask me if I would be interested in applying that same day and I told her that I was still looking and would have to make a decision the following week. She talked about the size of the apartments, the fact that the location was convenient and that management was great, all reasons to move forward with the application.

Lindsey made every effort to overcome my objections. In the folder that Lindsey provided there was a brochure, a map of the community as well as a rental application and her contact information. Based on her presentation and knowledge about the community I would definitely rent from her.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?Yes0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

When I asked Lindsey she responded appropriately and told me that what she would consider "safe" may be different than my definition and any safety decisions should really be left up to me. When I asked her about buildings that may be kid free she said that the residents could live wherever they wanted to.

I did feel steered away from a particular building that was located further back in the community and stood alone, this was building 94 on the map she provided. She told me that it felt creepy to her because it was isolated and not very well lit. She strongly discouraged me from considering that apartment and said that I would probably be more comfortable closer to the front of the community which was a pretty big assumption.

She definitely seemed to be looking out for my best interest but I definitely felt discouraged from even considering that building.

Performance Evaluation

Total Phone Score: 93%
On Site Score: 93%
Total Score: 0%

General Questions