Please read the MAMS Tutorial. The phone call and onsite visit must be recorded and uploaded to the online report along with any marketing materials including the agent's business card.
Performance Evaluations
Information
Agent: any agent
JOB#: 4899_122818143
Shopper Name: Julia Clark
Property Name: The Crossings at Red Mill
Address: 2160 Mill Crossing Drive, Virginia Beach, VA, USA
Shop Date: 12/29/2018
General Questions
Property Name: :
Property Address::
Date of Call::
Time of Call::
Date of Visit::
Time of Visit::
Telephone Associate First and Last Name::
Onsite Associate First and Last Name::
Shopper First and Last Name::
Date Home Needed::
Home Size Needed::
Special Features or Preferences Needed::
Special Instructions for the Onsite Qualifying Questions: If any of the qualifying questions were asked for the first time onsite and were NOT address during your phone call, OR if the questions were addressed during the phone call and reviewed onsite please answer YES. Answer no if the questions were asked over the phone but not onsite or if you were never asked the questions at all.
Special instructions for Onsite Discovery Questions: If any of the Discovery questions were asked for the first time onsite and were NOT address during your phone call, OR if the questions were addressed during the phone call and reviewed onsite please answer YES. Answer no if the questions were asked over the phone but not onsite or if you were never asked the questions at all.
Uploaded Materials
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Phone
Was the telephone answered promptly?Please Select0/1
Did the leasing consultant answer by identifying him/herself and the community?Please Select0/1
Was their voice pleasant and professional?Please Select0/1
Meryll answered the phone and introduced himself and the property. He asked a few quick questions and was very energetic and enthusiastic. He informed me that he was there alone today but was looking forward to meeting me.
Did the leasing consultant ask for your name?Please Select0/1
Did the leasing consultant use your name throughout the conversation?Please Select0/1
Did the leasing consultant ask you how you heard about the community?Please Select0/1
Did the leasing consultant request your phone number?Please Select0/4
Did the leasing consultant ask your desired move in date?Please Select0/1
Did the leasing consultant ask for the number of occupants?Please Select0/1
Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?Please Select0/1
Did the leasing consultant ask if you needed directions to the community?Please Select0/1
Did the leasing consultant ask what size apartment you were looking for?Please Select0/1
Did the leasing consultant ask If you had a specific price range?Please Select0/1
Did the leasing consultant ask If you had any pets? Please Select0/1
Did the Leasing Consultant describe the apartment features?Please Select0/1
Did the Leasing Consultant describe the community amenities or local area conveniences?Please Select0/1
Was a specific apartment described that met your needs?Please Select0/1
Were the apartment features described before a price was given?Please Select0/1
Did the Leasing Consultant create a sense of urgency?Please Select0/1
Did the Leasing Consultant attempt to set an appointment with you?Please Select0/5
Did the Leasing Consultant leave a positive impression about him/herself and the community?Please Select0/1
As a result of the conversation were you looking forward to visiting the community?Please Select0/1
Total:0/29
0
0
Site Observation
Was the community easy to locate?Please Select0/0
Were the community signs quickly visible?Please Select0/0
Were there enough directional signs to easily find the leasing office?Please Select0/0
Were the signs in good repair and attractive?Please Select0/0
Did you find the property trash fee and neat?Please Select0/0
Was the landscaping attractive?Please Select0/0
Was there any trash of furniture around the dumpsters?Please Select0/0
Was the leasing office neat and inviting?Please Select0/0
Was the leasing office neat and inviting?Please Select0/0
Were refreshments made available?Please Select0/0
Were building entries clean and free of clutter?Please Select0/0
Did you notice any siding/trim, etc. which needed painting and repair?Please Select0/0
Were laundry rooms neat and clean? Please Select0/0
Were common areas pool/playground etc. well maintained?Please Select0/0
Was your overall impression a positive one?Please Select0/0
Total:0/0
0
NAN
Greeting
Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Please Select0/1
Was the Leasing Consultant dressed professionally?Please Select0/0
Did the Leasing Consultant introduce him/herself to you?Please Select0/1
Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Please Select0/1
Did the Leasing Consultant seem genuinely interested in helping you?Please Select0/1
Total:0/4
0
0
Qualifying
Did the Leasing Consultant ask or confirm how you heard about the community?Please Select0/1
Did the Leasing Consultant ask or confirm your move-in date?Please Select0/1
Did the Leasing Consultant ask or confirm number of occupants?Please Select0/1
Did the Leasing Consultant ask or confirm special or specific features?Please Select0/1
Did the Leasing Consultant ask or confirm your phone number?Please Select0/1
Did the Leasing Consultant ask or confirm the size apartment you needed?Please Select0/1
Did the Leasing Consultant ask or confirm your current address?Please Select0/1
Did the Leasing Consultant ask or confirm why you are moving? Please Select0/1
Total:0/8
0
0
Demonstration
Did you see a MODEL or a VACANT?Please Select0/0
Was a convenient route taken to the vacant/model apartment? Please Select0/2
Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?Please Select0/2
Did the Leasing Consultant speak of the benefits concerning the Management Company?Please Select0/2
Did the Leasing Consultant mention maintenance and their quick response?Please Select0/2
Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Please Select0/2
Were benefits or features in the apartment pointed out or discussed with you?Please Select0/2
Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Please Select0/2
Did the Leasing Consultant spend enough time with you throughout the demonstration?Please Select0/2
Were your objections overcome?Please Select0/2
Was the vacant/model comfortable (lighting, temperature, clean)?Please Select0/2
Total:0/20
0
0
Closing
Did the Leasing Consultant invite you back to the office?Please Select0/1
Did the Leasing Consultant ask you to fill out an application and discuss the application process?Please Select0/10
Did the Leasing Consultant confirm your move in date?Please Select0/2
Did the Leasing Consultant mention any specials or incentives that were currently being offered?Please Select0/3
Did the Leasing Consultant create a sense of urgency?Please Select0/2
Did the Leasing Consultant ask you why you were not interested in renting today? Please Select0/2
If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?Please Select0/1
Was the Leasing Consultant knowledgeable about neighboring/competing properties?Please Select0/1
Were you given a brochure?Please Select0/1
Were you give an application? Please Select0/1
Did you feel that the leasing consultant was giving the sale his/her best effort?Please Select0/2
Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?Please Select0/4
Based on the Leasing Consultant's performance would you have rented from him/her?Please Select0/5
Total:0/35
0
0
Fair Housing/ Crime Supplement
Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Please Select0/0
Did the Leasing Consultant respond properly when you asked "What type of people live here?" Please Select0/0
Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?Please Select0/0