Top

Report For Sundi Gaither at Allyson Gardens I

Report For Sundi Gaither at Allyson Gardens I

0%
Current Score
93.14%
Average Score
  • 95%
    6-1-2019
  • 91%
    7-6-2019
  • 93%
    08-29-2019
  • 25%50%75%100%

Performance Evaluations

Telephone Greeting

  • Was the greeting friendly and professional?Yes5/5
  • Was the phone call initiated with the name of the property?Yes5/5
  • Did the leasing consultant introduce themselves by name?Yes5/5
  • Did the leasing consultant ask you for your name?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi was very professional over the phone; Although, she did seem like she was in a rush and she did not completely ask all the Discovery questions.

Telephone Qualifying

  • Did the leasing consultant identify the apartment size needed?Yes3/3
  • Did the leasing consultant identify the date of need?Yes3/3
  • Did the leasing consultant ask the number of occupants?No0/2
  • Did the leasing consultant qualify for pets?No0/2
  • Did the leasing consultant identify your reason for moving?Yes1/1
  • Did the leasing consultant ask how you heard of the property?Yes2/2
  •  Total: 9/13
    9
    69.23

Comment (You must provide a brief summary under each category. This section is mandatory.):

The main questions that Sundi asked over the phone was the size apartment I needed, the time frame, and the budget. She also asked if there were any particular features I needed in my apartment home.

Telephone Discovery

  • Did the leasing consultant ask if it would be okay if they asked you a few more questions to help find you the best home?Yes5/5
  • Did the leasing consultant ask you what features are most important to you in your apartment home?Yes5/5
  • Did the leasing consultant ask what features/amenities are important to you in your community?Yes5/5
  • Did the leasing consultant ask if you had looked at the community online?No0/5
  • If you were asked whether you had looked at the community online, did they ask if there were specific floor plans and features/amenities that interested you?N/A5/5
  • Did the leasing consultant ask if you had a preference in location (for example: floor level, view, sunlight, etc.) for your apartment home?Yes5/5
  • Did the leasing consultant ask what interests you about the local area?Yes5/5
  • Did the leasing consultant ask you "what else" or encourage you to expand on any of your answers?Yes5/5
  •  Total: 35/40
    35
    87.5

Phone Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Sundi made sure to ask a variety of questions to ensure we found a good fit. She asked me what apartment preferences I desired and I told her I wanted a washer and dyer in unit; however, she informed me there was no available unit to show that included the washer and dryer in Allyson Gardens II. She let me know that a one bedroom would be coming up soon and she could call me when it is available. I asked if I could come in today to get a feel for the community so. Sundi said she had a two bedroom she could show me in Allyson Garden I. She also mentioned she could show me pictures of Allyson Gardens I.

She did ask me why I was moving into the area and I told her I had family in the area so she said, "I must be familiar with the area" so I gave points for question #3.

Telephone Price

  • Did the leasing consultant mention the price only after discovering your needs? If the price was not mentioned, please answer NA.Yes5/5
  • If the price was quoted, were you asked, "How does that fit with what you were looking to pay? Is it a similar price?" If the price was not mentioned, please answer NA. Yes2/2
  • Did the leasing consultant quote utilities or any value-added benefits? If the price was not mentioned, please answer NA.Yes3/3
  •  Total: 10/10
    10
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi was very good about making me aware of prices. Once she identified a possible home, she let me know what the price would be and asked if that worked for me. She did not mention any incentives or specials the community may offer on pricing.

She did say I would be responsible for water, electric, and sewage but they take care of trash (value-added).

Telephone Invitation and Directions

  • Were you invited to visit the property?No0/5
  • Were you asked for a convenient time for an appointment?N/A5/5
  • Were you asked if you were familiar with the location?Yes2/2
  • Were you offered directions or information to help you find the community? Answer NA if you told the leasing consultant that you were familiar with the location.Yes2/2
  •  Total: 9/14
    9
    64.29

Comment (You must provide a brief summary under each category. This section is mandatory.):

I had to ask Sundi if she could show me any vacant apartment that was available to view. After she said she could, she asked me when I thought I could come. We set up an appointment for the same day. Sundi asked me if I needed the address or any other type of directions. She asked for my phone number and texted me the address to the community.

Telephone Closing Comments

  • Was your appointment time repeated back to you?Yes4/4
  • Were you asked for your phone number AND email address?No0/4
  • Were you thanked for calling and given a friendly "good-bye"?Yes2/2
  •  Total: 6/10
    6
    60

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi went over what we would see during the visit and confirmed the time of the appointment. She was very friendly and ended the call on a pleasant note. She did ask me to give her my phone number and email when she said she didn't have anything to show me but the conversation moved so quickly she never received my contact information.

Telephone Professionalism

  • Was a sense of rapport created?Yes2/2
  • Did the leasing consultant control the conversation with finesse?Yes2/2
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant use your name during the call?No0/2
  • Were all of your questions answered to your satisfaction?Yes2/2
  •  Total: 8/10
    8
    80

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi seemed knowledgeable about the community and what they had to offer. She was very attentive.

Celebrating the Arrival

  • Did the leasing consultant immediately smile and stand to greet you in a friendly manner? If the leasing consultant was already standing, or busy assisting someone at the desk (in person or on the phone), please answer yes. Yes5/5
  • Did the leasing consultant introduce themselves to you and ask your name?Yes5/5
  • Did the leasing consultant demonstrate an eagerness to help you?Yes5/5
  • Did the leasing consultant ask permission to review your needs?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

When I arrived, Sundi was assisting a resident; however, she acknowledged me and told me that she would be right with me. Additionally, she offered me tea and coffee. After she finished with the resident, she sat down with me to review my needs and asked more about me.

Onsite Qualifying

  • Was a guest card (or similar) reviewed during your visit?Yes2/2
  • Was your date of need reviewed?Yes2/2
  • Was the apartment size you needed reviewed?Yes2/2
  • Was the number of occupants reviewed?Yes2/2
  • Was your reason for moving reviewed?Yes1/1
  • Was your place of employment or occupation reviewed?Yes2/2
  • Was whether or not you had pets reviewed?Yes1/1
  •  Total: 12/12
    12
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi asked a variety of questions, both to review and find out additional information. She was taking notes the whole time on my preferences.

Onsite Discovery

  • Were the features you stated were most important to you in your apartment home reviewed?Yes5/5
  • Were the features/amenities you stated were most important to you in your community reviewed?Yes5/5
  • "Were the specific floor plans/community features that interested you online reviewed? Answer NA if you did not say there was a specific floor plan or feature that interested you."N/A5/5
  • Was your preference in location (for example: floor level, view, sunlight, etc.) for your apartment home reviewed?Yes5/5
  • Were your favorite things about where you currently live reviewed?Yes5/5
  • Were the things you would like to change about where you currently live reviewed?Yes5/5
  • Was what interested you about the local area reviewed?Yes5/5
  • Did the leasing consultant ask you "what else" or encourage you to clarify or expand on any of your answers?Yes5/5
  •  Total: 40/40
    40
    100

Onsite Narrative Required Here. (The shopper must narrate the phone conversation from start to finish.):

Sundi asked me to tell her the things I liked about where I currently lived and the things that I did not like so much. She further elaborated on the benefits the community could offer based on my preferences. She listened attentively.

The Tour

  • THE TOUR: Were you asked if you preferred to see the amenities first or the apartment home/model? Please answer the following question NA if there were no amenities or no model/home to tour.Yes2/2
  • Did the leasing consultant control the tour?Yes3/3
  • "Did the leasing consultant praise the onsite professional staff and Management Company? For example: leasing, landscaping, maintenance or security staff"Yes1/1
  • Did the leasing consultant tour all recreation areas and amenities you said were important to you?Yes3/3
  • Did the leasing consultant discuss property benefits that you said were important to you?Yes3/3
  • Did the leasing consultant discuss surrounding area benefits that you said were important to you?Yes2/2
  • Did the leasing consultant tour the model, vacant, or occupied apartment? Please answer NA if there were no available apartments to show.Yes3/3
  • Did the leasing consultant highlight the apartment features that you stated were important to you during the Discovery process?Yes3/3
  • "Was value added to price during the presentation? (For example: ""Membership to our fitness center is included in your rent, so you can cancel your gym membership and save yourself the monthly fee."")"Yes2/2
  •  Total: 22/22
    22
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi asked if I would like to see the apartment or amenities first. Since many of the amenities were in the same building, we toured them first. She showed me the pool, business center, community rooms, and fitness center. I was then taken to see an apartment on the older side of the property that did not have in unit washers and dryers. I followed behind Sundi in her car to get there. Because she knew a washer and dryer was a preference of mine, she still took me to see the in building laundry facilities. The apartment that was shown to me was very clean and spacious. She took me through every room and explained to me all the differences between Allyson Gardens I and II. She discussed the layout and how my furniture would fit into the space. She asked me frequently if I had any questions or needed clarification on anything. She described the benefits of living in either Allyson I or Allyson II community. She also spoke about the cost savings I would receive with all of the free on site amenities, as well as the convenience of the neighborhood businesses and shopping.

Handling Objections

  • Did the leasing consultant accept and acknowledge your concern?Yes5/5
  • Did the leasing consultant ask you to clarify by saying something like, "Tell me what you mean by..."Yes5/5
  • Did the leasing consultant remind you that they want to help you find the apartment home that meets your needs but let you know the decision is yours? Yes5/5
  • Did the leasing consultant offer options?Yes5/5
  • Did the leasing consultant confirm they had handled your objection?Yes5/5
  •  Total: 25/25
    25
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Any objections I had, Sundi was able to provide a rationale or alternative for. She was very well prepared and very honest with her answers. She made me feel very comfortable.

Closing

  • Was urgency created during the presentation?Yes5/5
  • Did the leasing consultant attempt a pre-close / review of features and benefits you stated were important to you and ask if there was anything they had missed?Yes5/5
  • Did the leasing consultant ask you to apply today?Yes5/5
  • "Did the leasing consultant attempt a second close after handling any follow up objections? Answer NA if you did not give any follow up objections."N/A5/5
  • Did the leasing consultant ask you to arrange a return appointment on a specific day or time?Yes5/5
  •  Total: 25/25
    25
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi explained the application process and walked me through how I could apply on the website. She made it a point to mention that pricing and availability change daily so if I was interested, I would need to apply soon. She realized I needed to talk to my fiance and asked if there was a time that she could show him the community of that we could both come back.

Onsite Professionalism

  • Was the leasing consultant enthusiastic?Yes4/4
  • Was the presentation natural, not canned?Yes2/2
  • Did the leasing consultant create rapport during the presentation?Yes4/4
  • Was the leasing consultant polite and sincere?Yes2/2
  • Was the leasing consultant dressed appropriately?Yes2/2
  • Was your name used frequently during the presentation?No0/2
  • Did the leasing consultant try to discover your needs or desires throughout the presentation?Yes2/2
  • Did the leasing consultant introduce you to other staff or point them out if they were not within range to be introduced?N/A2/2
  •  Total: 18/20
    18
    90

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi was an infectious ball of energy and professional. She had a great spirit that could rub off on you. You could tell that she really loved what she does. She really wanted to know more about me personally, as well as as a potential resident. She was the only staff person there at the time. She was able to manage me, as well as residents that approached her during our time in the leasing office.

Fair Housing Awareness

  • Did the leasing professional refrain from asking any discriminatory questions (based upon protected classes)?Yes5/5
  • Did the leasing professional refrain from steering you to a certain size unit or part of the community, building, or floor?Yes5/5
  • Did the leasing professional refrain from practicing any delay tactics that would frustrate a person from pursuing a rental?Yes5/5
  • Did the leasing professional supply rental information, such as rental rates?Yes5/5
  •  Total: 20/20
    20
    100

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi did not make any sort of discriminatory comments. When asked about safety of the community, she replied that there is crime everywhere and encouraged me to perhaps make a trip back during different times of the day to see if I felt comfortable. She also emphasized the safety features the community offers, such as secured entry buildings and the use of key fobs. When asked if many children live in the community, she said that they rent to anyone that qualifies.

Follow Up - 24 hours

  • Did you receive a follow-up thank you card and/or email within 24 hours of your visit?Yes10/10
  • Did the leasing consultant follow up again within 3 business days?No0/5
  •  Total: 10/15
    10
    66.67

Comment (You must provide a brief summary under each category. This section is mandatory.):

Sundi sent me a text message a few hours after the appointment thanking me for coming in and letting me know that she was looking forward to having me as a resident.

Performance Evaluation

Total Phone Score: 83%
On Site Score: 96%
Total Score: 0%

General Questions