Report For Mario Pemberton at Fairway Hills
Report For Mario Pemberton at Fairway Hills
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Current Score
94.73%
Average Score
25%50%75%100%
Shop Description
PLEASE READ the MAMS Tutorial on the Shopper Dashboard for instructions. It is mandatory that you read the MAMS Tutorial along with the MAMS Phone and Onsite Script. All instructions must be followed for the completion of a report and to be paid. There are free apps that must be downloaded to your phone.Office Hours:
Monday to Saturday 10:00 AM to 6:00 PM
Sunday 12:00 PM to 5:00 PM
Performance Evaluations
Information
- Agent: Mario Pemberton
- JOB#: 5156_011919157
- Shopper Name: Elizabeth Cash
- Property Name: Fairway Hills
- Address: 4965 Columbia Road, Columbia, MD, USA
- Shop Date: 1/27/2019
General Questions
- Date of Phone Call: 1/27/2019
- Time of Phone Call: 3:37 PM
- Length of Phone Call: 9 min. 13 sec.
- Date of Onsite Visit: 1/27/2019
- Time of Onsite Visit: 4:15 PM
- Length of Onsite Visit: 40 minutes
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- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Elizabeth Cash
- Shopper Name Given (Onsite): Elizabeth Cash
- Guest Accompanying Shopper:
- Relationship to Shopper:
- Shopper's phone number given: 301-915-4630
- Shopper's email address given: bethlovsbeautyxx@gmail.com
- How you heard about the property: ForRent.com
- Apartment size needed: 1 bedroom or 2 bedroom depending on price
- Date home needed: 2/15/19
- Pets: yes, 1 cat
- Number of occupants: 2, myself and my husband would be living in the apartment.
- Reason for moving: i said i was moving for work
- Special preferences or needs: Mario asked what floor I wanted to be on because of the different price points
- Number of people in the rental office at time of visit: 1 Just Mario
- Where you shown a model and/or a vacant?: Yes, I was shown a 1 bedroom model that was the office.
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- A NOTE ABOUT OUR SCORING SYSTEM::
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 87.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
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- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Mario had a great attitude he was very pleasant and engaging as well as personable. He was also very thorough.
- Leasing Professional's strongest points: He gave a lot of great information about the property and what to expect as well as his personality.
- Leasing Professional's weakest points: Mario was seamless in his phone presentation but he focused on delivering all the apartment information and did not ask about my apartment preferences.
- Overall Comments: He was great, it was a very pleasant experience; however, he could have spent more time probing my apartment search needs. He was certainly thorough in describing the apartment features.
Uploaded Materials
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?Yes0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?Yes3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
- Total: 100/100100
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
I called Mario in the morning when he first opened, he nicely asked if he could call me back because he was helping someone with move-in paperwork, I declined and said I would call back. I called back and he answered "Good afternoon thank you for calling Fairway Hills apartments this is Mario how can I help you." Mario was very pleasant and warm, very personable. Mario did mention that the parking lot is large and free parking and that each building has laundry facilities. He asked me if I had any time to come in to tour the community in the coming week, I said I would come in today within the hour.
Community information
- Did you easily locate the community?Yes0/0
- Were the main community signs clear, visible and in good condition?Yes0/0
- Were there adequate signs directing you to the community?Yes0/0
- Were the lawns and landscaping neat and trim, and free of all trash?Yes0/0
- Was the general appearance of the parking area in good condition and free of trash?Yes0/0
- Was the leasing office clean, neat, and orderly?Yes0/0
- Did the leasing office communicate warmth and welcome?Yes0/0
- Was your first impression of the community and curb appeal a positive one?Yes0/0
It was easy to find the property, the signs were easy to find and looked very clean. The parking lot looked clean and well kept. The curb appeal was good. - Total: 0/0NAN
Greeting - 20 points possible
- Did the Leasing Professional greet you with a smile, or if busy, acknowledge you immediately?Yes2/2
- Did the Leasing Professional stand to greet you?Yes3/3
- Did the Leasing Professional shake your hand?Yes0/0
- Did the Leasing Professional introduce him/herself?Yes2/2
- Did the Leasing Professional obtain your name during the visit?Yes2/2
- Did the Leasing Professional continue to use your name in the conversation?Yes2/2
- Did the Leasing Professional ask you to sit down?Yes2/2
- Did the Leasing Professional make a positive first impression and appear genuinely interested in helping you?Yes5/5
- Was the Leasing Professional professionally dressed (i.e. business casual or uniform)? Yes2/2
- Was the Leasing Professional wearing a nametag? Yes0/0
- Did the Leasing Professional remember your telephone call?Yes0/0
- Did the Leasing Professional have previous information on you readily available?Yes0/0
- If the phone agent was out, was someone else able to help you from the information previously taken over the phone? (Please explain in the comment box at the end of the section.)N/A0/0
- Total: 20/20100
Comments (Please explain in detail your experience as you entered the leasing office). :
Mario, greeted me at the door with a handshake and asked me to sit down. he mentioned he had a guest card filled out for me and went over what it said to make sure it was correct. He looked very professional.
Indentify Needs - 26 points possible
- Was a guest card completed on paper or electronically? (State who filled out the guest card in the comment box at the end of the section.) Yes2/2
- Did the Leasing Professional determine how you knew about the Community?Yes2/2
- Did the Leasing Professional identify size of apartment you needed?Yes1/1
- Did the Leasing Professional identify your move-in date?Yes1/1
- Did the Leasing Professional identify number of occupants?Yes1/1
- Did the Leasing Professional identify phone number and/or email address?Yes2/2
- Did the Leasing Professional identify price range or budget?Yes1/1
- Did the Leasing Professional identify if you have any pets?Yes1/1
- Did the Leasing Professional identify where you live now?Yes1/1
- Did the Leasing Professional ask why you were moving?Yes2/2
- Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?No0/2
- Did the Leasing Professional create rapport while attempting to determine your needs? (Please explain in the comment box at the end of the section). Yes2/2
- Did the Leasing Professional demonstrate the features of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
- Did the Leasing Professional discuss the features and benefits of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
- Did the Leasing Professional make a photocopy of your identification before giving you keys to a vacant apartment? N/A2/2
- Total: 24/2692.31
Comments on Qualifying Needs. :
When I got to the office the guest card was filled out and on the desk in front of me, he went over it with me to make sure it was correct. Mario was very personal and definitely made a rapport as we were talking.
Demonstrating - 19 possible points
- Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes1/1
- Did the Leasing Professional use the site plan and/or offer a site plan to show the location of the available apartment?No0/2
- Did the Leasing Professional mention the professional management?Yes1/1
- Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
- Did the Leasing Professional discuss neighborhood facilities (i.e. shopping, restaurants, entertainment) or neighborhood conveniences?No0/1
- Did the Leasing Professional discuss the minimal charge for water or point out that there is free water included?Yes1/1
- Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes3/3
- Did the Leasing Professional effectively overcome your objection(s)? Please explain in the comment box at the end of the section. Yes4/4
- Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. Yes2/2
- Total: 16/1984.21
Comments on the Demonstration (Please describe your experience while touring with community with the agent.):
Mario was seemed happy to show me the apartment. He explained about some apartments being updated. When I mentioned that there was not a lot of closet space he mentioned the storage unit that is free although he did not offer to show me them. He took a few minutes and asked me how I would arrange my living room furniture.
Closing - 30 points possible
- Did The Leasing Professional discuss rental rates positively and confidently?Yes1/1
- Did the Leasing Professional create a sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes3/3
- Did the Leasing Professional mention current specials?No0/0
- Did the leasing professional attempt any of the following closes? The closes listed below are worth 5 points each; however, a maximum of 10 points can be earned if the leasing consultant asked two of the four questions. If two of the four questions were answered, then check “Yes” in this box for 10 points. If no, then check this box “No” and no points will be earned. Yes10/10
- Did the Leasing Professional ask you to fill out an application?Yes0/0
- Did the Leasing Professional ask you question that generated a yes or no answer? Yes0/0
- Did the Leasing Professional use assumptive phrases (ex: "your apartment", "you'll love living here", etc.?No0/0
- Did the Leasing Professional use a closing technique not listed above? (Please specify in the comment box at the end of the section.)No0/0
- Did the Leasing Professional attempt to schedule another visit to the community?No0/2
- Did the Leasing Professional provide you with any promotional material (business card, brochure, floor plans, etc.)?Yes2/2
- Did the Leasing Professional suggest you visit the company website?No0/0
- Based on the Leasing Professional's presentation, would you have leased an apartment?Yes10/10
- If unable to meet your needs, did the Leasing Professional refer you to another community?N/A0/0
- Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)Yes0/0
- Did the Leasing Professional ask permission to keep in touch?Yes2/2
- Total: 28/3093.33
Closing Comments (Please explain all the details of how the agent attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):
Mario did not really ask me any closing questions but he did review what i needed to apply., During the tour I told him I would bring my husband back to tour the apartment in the next few days, he did not ask a specific time or try to set anything up. He did tell me someone would follow up from the office.
Fair Housing
- Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
- Was the Fair Housing poster clearly visible?Yes0/0
- When you asked, "What kind of security do you have?" or "Is this a safe area?", how did the Leasing Professional respond? (Please answer in the comment box at the end of the section.)Yes0/0
- Total: 0/0NAN
Comment (This is mandatory that you answer question #3 in the Comment Box).:
When asked the safety question, he said that safety is relative and what I may think is safe, he may not. He also mention they rent to whoever qualifies to live there.
Follow- Up - 5 possible points
- Did the Leasing Professional follow-up by telephone within 2 days?Yes5/5
- Total: 5/5100
What was the follow up date? Please list below.:
Mario called me with-in an hour of my visit and left a voicemail. His coworker never called.