This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.
These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Agent: Robert Capers
Shopper Name: Kenneth McGinn
Property Name: Queens Purchase
Address: 1207 Middleborough Road, Essex, MD, USA
Shop Date: 10-8-2020
Date of Phone Call: 10/8/2020
Time of Phone Call: 3:30 PM
Length of Phone Call: 1:42 minutes
SHOPPER INFORMATION :
Shopper Name Given (Telephone): Robert never asked my name
Shopper Name Given (Onsite): No Onsite Visit
Guest Accompanying Shopper: No Guest because no onsite visit
Relationship to Shopper: N/A
Shopper's phone number given: Robert did not ask for a phone number
Shopper's email address given: Robert did not ask for an email address
How you heard about the property: Robert did not ask this question
Apartment size needed: 2 bedroom
Date home needed: End of November
Pets: Robert did not ask this question
Number of occupants: Robert did not ask this question
Reason for moving: Robert did not ask this question
Special preferences or needs: Robert did not ask this question
A NOTE ABOUT OUR SCORING SYSTEM:
OUTSTANDING : 95% TO 100%
ABOVE AVERAGE: 88% TO 94.9%
AVERAGE: 78% TO 87.9%
BELOW AVERAGE: 77.9% OR BELOW
Leasing Professional's overall attitude and impression: Robert did not seem interested in obtaining any information about me on the phone.
Leasing Professional's strongest points: Robert answered the phone promptly and gave his name and community name. The call was short and I could not determine any strong points other than his ability to provide availability and pricing information.
Leasing Professional's weakest points: Robert did not many questions. He did not get any contact information to be able to get in touch with me in the future. He seemed to be just going through the motions and he didn’t see too interested in helping me. He did not take the lead in the conversation and ask me any question about my apartment search. The call last slightly over a minute.
Overall Comments: I did not feel valued as a future resident. Robert did the bare minimum during the phone conversation. He stated the size apartment and price he had available. Robert did not seem interested in asking questions or helping me lease an apartment from him. I was not interested in visiting this property.