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Report For Tia Boarman at Queens Purchase

Report For Tia Boarman at Queens Purchase

0%
Current Score
92.5%
Average Score
  • 93%
    10-28-2019
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?No0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
  • Did the Leasing Professional suggest you visit the company website?Yes0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?No0/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 97/100
    97
    97

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

When I contacted Tia at Queens Purchase, she stated that she was there by herself and that she had 2 people in front of her in the office and asked me for my phone number and could she call me back in a nice professional manner. Tia called me back about 30 minutes later and invited me to come in and take a tour. She apologized for the wait.

I told her I wanted to know the prices and availability of their apartments. She asked me when I needed to move and I told her by December 1st. There was a long pause as she looked at her availability logs. She said that she had one unit available at the moment and they may have more since they have evictions coming up.

I asked if I could take a tour and she asked me when I could come. I told her in the next 30 minutes. She asked for my name and used it in conversation. She asked what size, the number of occupants, any pets, and special features I was seeking. I told her I would like a washer and dryer in unit and plenty of storage space. She told me they have full size washer and dryers in their laundry room and I would get a free storage unit. She asked me where I found them.

She never took my phone number or asked me if I needed directions. Tia was friendly and I could tell she really wanted to help me.

Community information

  • Did you easily locate the community?Yes0/0
  • Were the main community signs clear, visible and in good condition?Yes0/0
  • Were there adequate signs directing you to the community?Yes0/0
  • Were the lawns and landscaping neat and trim, and free of all trash?Yes0/0
  • Was the general appearance of the parking area in good condition and free of trash?Yes0/0
  • Was the leasing office clean, neat, and orderly?Yes0/0
  • Did the leasing office communicate warmth and welcome?Yes0/0
  • Was your first impression of the community and curb appeal a positive one?Yes0/0

    The leasing office was easy to find. The community and leasing office was neat and clean. I felt a warm welcome like I could really live there.
  •  Total: 0/0
    0
    NAN

Greeting - 20 points possible

  • Did the Leasing Professional greet you with a smile, or if busy, acknowledge you immediately?Yes3/3
  • Did the Leasing Professional stand to greet you?Yes3/3
  • Did the Leasing Professional shake your hand?Yes0/0
  • Did the Leasing Professional introduce him/herself?Yes2/2
  • Did the Leasing Professional obtain your name during the visit?Yes2/2
  • Did the Leasing Professional continue to use your name in the conversation?Yes1/1
  • Did the Leasing Professional ask you to sit down?Yes2/2
  • Did the Leasing Professional make a positive first impression and appear genuinely interested in helping you?Yes5/5
  • Was the Leasing Professional professionally dressed (i.e. business casual or uniform)? Yes2/2
  • Was the Leasing Professional wearing a nametag? Yes0/0
  • Did the Leasing Professional remember your telephone call?Yes0/0
  • Did the Leasing Professional have previous information on you readily available?Yes0/0
  • If the phone agent was out, was someone else able to help you from the information previously taken over the phone? (Please explain in the comment box at the end of the section.)N/A0/0
  •  Total: 20/20
    20
    100

Comments (Please explain in detail your experience as you entered the leasing office). :

When I walked in Tia was already standing and greeted me immediately with a smile and a hand shake, Tia was also professionally dressed. She asked for my email address because she said that she forgot to over the phone call. Tia told me about the specials that were going and asked if I wanted to see a vacant and the model. Tia toured both with me. She was very informative about the property, apartments and community.

Indentify Needs - 26 points possible

  • Was a guest card completed on paper or electronically? (State who filled out the guest card in the comment box at the end of the section.) No0/2
  • Did the Leasing Professional determine how you knew about the Community?Yes2/2
  • Did the Leasing Professional identify size of apartment you needed?Yes1/1
  • Did the Leasing Professional identify your move-in date?Yes1/1
  • Did the Leasing Professional identify number of occupants?Yes1/1
  • Did the Leasing Professional identify phone number and/or email address?Yes2/2
  • Did the Leasing Professional identify price range or budget?Yes1/1
  • Did the Leasing Professional identify if you have any pets?Yes1/1
  • Did the Leasing Professional identify where you live now?Yes1/1
  • Did the Leasing Professional ask why you were moving?Yes2/2
  • Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes2/2
  • Did the Leasing Professional create rapport while attempting to determine your needs? (Please explain in the comment box at the end of the section). Yes2/2
  • Did the Leasing Professional demonstrate the features of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
  • Did the Leasing Professional discuss the features and benefits of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
  • Did the Leasing Professional make a photocopy of your identification before giving you keys to a vacant apartment? No0/2
  •  Total: 22/26
    22
    84.62

Comments on Qualifying Needs. :

I never observed her filling out a guest card. Most of the these questions were asked over the phone. We reviewed pricing at the end of the tour.

We started with the tour first. Tia then invited me back to her leasing office and she jumped into the pricing for the different floor plans. She asked me what my credit report looked like and she asked me if I had any evictions. I told her I did not. She wanted to know if I had anything on my credit report that would drive my score down. We had a positive conversation about attaining a good credit score. Tia was very good at discussing a sensitive information such as credit rating. She made me feel very comfortable discussing it.

Tia then told me about the application process and the fee. She was very thorough in explaining all the paperwork I needed to bring to apply. It was very easy to follow. She used my name in conversation. She attempted to schedule me for another visit to bring my boyfriend and apply together.

Demonstrating - 19 possible points

  • Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes1/1
  • Did the Leasing Professional use the site plan and/or offer a site plan to show the location of the available apartment?Yes2/2
  • Did the Leasing Professional mention the professional management?Yes1/1
  • Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • Did the Leasing Professional discuss neighborhood facilities (i.e. shopping, restaurants, entertainment) or neighborhood conveniences?No0/1
  • Did the Leasing Professional discuss the minimal charge for water or point out that there is free water included?Yes1/1
  • Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes3/3
  • Did the Leasing Professional effectively overcome your objection(s)? Please explain in the comment box at the end of the section. Yes4/4
  • Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. Yes2/2
  •  Total: 18/19
    18
    94.74

Comments on the Demonstration (Please describe your experience while touring with community with the agent.):

When I arrived Tia did not introduce herself but she was expecting my arrival. She verified my name. She jumped right into the demonstration of the model. She pointed out the amenities and features in the model. She was very detailed in explaining the differences in floor plans with the updated kitchen with the island and light fixtures. She walked me through each room. Tia highlighted the furniture and we discussed how my king size bed would fit with additional space left. She said how much she loved the space herself. She mentioned the storage on the 2nd and 3rd floor.

She took me upstairs and showed me a vacant. She walked me through every area pointing out everything down to the lighting fixtures. She was obviously very genuinely passionate about her product. Several features she told me she "loved".

She was upbeat and jovial during the entire visit. I wouldn't mind moving into the renovated apartment myself. She didn't have the right key for the storage unit. She told me about the laundry facility in the building.

She did show me a renovated apartment that I would not mind moving into myself. It was an excellent and informative tour of both the model and vacant apartment. We had a lot of conversation about furniture. She invited back to the leasing office. We sat at her desk and she reviewed pricing.

Closing - 30 points possible

  • Did The Leasing Professional discuss rental rates positively and confidently?Yes1/1
  • Did the Leasing Professional create a sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes3/3
  • Did the Leasing Professional mention current specials?Yes0/0
  • Did the leasing professional attempt any of the following closes? The closes listed below are worth 5 points each; however, a maximum of 10 points can be earned if the leasing consultant asked two of the four questions. If two of the four questions were answered, then check “Yes” in this box for 10 points. If no, then check this box “No” and no points will be earned. Yes10/10
  • Did the Leasing Professional ask you to fill out an application?No0/0
  • Did the Leasing Professional ask you question that generated a yes or no answer? Yes0/0
  • Did the Leasing Professional use assumptive phrases (ex: "your apartment", "you'll love living here", etc.?Yes0/0
  • Did the Leasing Professional use a closing technique not listed above? (Please specify in the comment box at the end of the section.)Yes0/0
  • Did the Leasing Professional attempt to schedule another visit to the community?Yes2/2
  • Did the Leasing Professional provide you with any promotional material (business card, brochure, floor plans, etc.)?Yes2/2
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Based on the Leasing Professional's presentation, would you have leased an apartment?Yes10/10
  • If unable to meet your needs, did the Leasing Professional refer you to another community?N/A0/0
  • Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)Yes0/0
  • Did the Leasing Professional ask permission to keep in touch?No0/2
  •  Total: 28/30
    28
    93.33

Closing Comments (Please explain all the details of how the agent attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

I had to ask Tia for a brochure and she did not give me a business card. I was sold by how the apartment looked and how well Tia was very informative about the apartment. Tia did not ask me permission to keep in touch but she did attempt to schedule another appointment for my boyfriend to come back with me.

She was very informative about the application process.

Fair Housing

  • Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  • Was the Fair Housing poster clearly visible?Yes0/0
  • When you asked, "What kind of security do you have?" or "Is this a safe area?", how did the Leasing Professional respond? (Please answer in the comment box at the end of the section.)Yes0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

The security that they have are the buzz in doors and street lighting.

Follow- Up - 5 possible points

  • Did the Leasing Professional follow-up by telephone within 2 days?No0/5
  •  Total: 0/5
    0
    0

What was the follow up date? Please list below.:

Today is Wednesday, October 30, 2019 @ 7:28 p.m and agent Tia Boarman did not do a 2 day follow-up call from the onsite tour on Monday, October 28, 2019 that I had with her.

Performance Evaluation

Total Phone Score: 97%
On Site Score: 88%
Total Score: 0%

General Questions