Report For Marguarite Adams-Roseborough at Mountain Ridge
Report For Marguarite Adams-Roseborough at Mountain Ridge
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Current Score
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Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Marguarite Adams-Roseborough
- JOB#: 5200_102320445
- Shopper Name: Teri Murphy
- Property Name: Mountain Ridge
- Address: 299 Snow Cap Court, Glen Burnie, MD, USA
- Shop Date: 10-23-2020
General Questions
- Date of Phone Call: 10/23/2020
- Time of Phone Call: 3:12 PM
- Length of Phone Call: 3:48 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Carol Wheatley
- Shopper's phone number given: 410-997-5527
- Shopper's email address given: Did not Ask for Email Address
- How you heard about the property: apartmentfinder.com
- Apartment size needed: 2 Bedroom
- Date home needed: Mid-November
- Pets: Not at this time
- Number of occupants: One
- Reason for moving: Did not ask this question
- Special preferences or needs: She did not ask this question
- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Marguarite was somewhat friendly and inviting to the community. She just seemed to do the minimum of what was expected on the phone call.
- Leasing Professional's strongest points: Marguarite tried to set up an appointment for me to come out to see the apartment.
- Leasing Professional's weakest points: Marguarite did not probe and ask open-ended questions to learn about my apartment and community desires. She stayed focused on telling what was available based on availability and price.
- Overall Comments: Marguarite was inviting and tried to set up an appointment to get me to see the apartment. But she did nothing out of the ordinary to get me excited and want to come and see the apartment so I was indifferent about the visit.
Uploaded Materials
- Phone Call will be Uploaded by MAMS Download
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?No0/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?No0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? N/A10/10
- Total: 92/10092
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
Marguarite answered the phone on the first ring and identified both herself and Mountain Ridge community. I asked if she had any apartments available at this time. Marguarite said, "Around what time frame and what size unit?" I replied, "I'd like to have a two-bedroom if possible. It would be great to get in the end of this month, but the middle of November would be okay too." Marguarite said, "So I actually just got something on the books. I have a two-bedroom available. It's on the bottom floor, facing the back of the building, so it has a walk-out patio. It is $1,267. It does have an upgraded kitchen. The earliest you can move, and I have to give maintenance a certain amount of time, so give me one second." Pause as Marguarite looked up some information, 'The 19th of November." I said, "That could work. And what was the price of this apartment?" Marguarite said, "$1,267. Did you want to make an appointment to come in for a tour?" I replied, "I would like to come in and see it so yes. I asked, are you open this weekend?" Marguarite said, "I sure am, so, what day? Saturday or Sunday?" I was not sure of my weekend schedule, so I asked if I could call her back to set up a firm appointment. Marguarite, "Yes. Is it okay of I get your first and last name?" I replied, "My name is Carol Wheatley." Marguarite asked, "And your phone number Miss Wheatley?" I gave her my phone number. Marguarite, "So you have any pets you are bringing with you?" I responded, "I do not right now. But I would like to get one. Are they allowed?" Marguarite, "Yes, you can have one pet. Two cats or a dog. And how did you hear about us?" I said, "on apartments.com." Marguarite, "So I guess whenever you get your schedule, just give me a call and let me know when you want to come in and I can set up an appointment." I promised to call and we hung up.