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Report For Devitta Adams at Wintergreen Apartments

Report For Devitta Adams at Wintergreen Apartments

0%
Current Score
92.23%
Average Score
  • 96%
    4-1-2019
  • 97%
    10-19-2019
  • 84%
    06-27-2020
  • 92%
    10-23-2020
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?Yes0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?No0/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?Yes3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 95/100
    95
    95

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Devitta answered the phone and introduced the name of the community and then introduced herself. When I first called she told me that she had to call me back and she did. She asked me the apartment size I was seeking; my move date; number of occupants; and pets. She asked me how I heard about the community and I told her apartments.com. I told her that I was interested in coming in to see an apartment during our initial conversation and we set an appointment for early afternoon that same day.

Devitta described several communities that had the updates that I was looking for and told me that she could give me keys when I arrived so that I could take a look. She offered directions to the community even though I told her I would be using GPS. She also gave me the exact location of the rental office so that I wouldn't have any problems locating it.

Based on our conversation, I was looking forward to visiting the community.

Community information

  • Did you easily locate the community?Yes0/0
  • Were the main community signs clear, visible and in good condition?Yes0/0
  • Were there adequate signs directing you to the community?Yes0/0
  • Were the lawns and landscaping neat and trim, and free of all trash?Yes0/0
  • Was the general appearance of the parking area in good condition and free of trash?Yes0/0
  • Was the leasing office clean, neat, and orderly?Yes0/0
  • Did the leasing office communicate warmth and welcome?Yes0/0
  • Was your first impression of the community and curb appeal a positive one?Yes0/0

    The community was very easy to locate and there were plenty of directional signs. All of the signs were clear and in good repair. The grounds/landscaping were all tidy and appeared to be well cared for. There was no trash on the grounds or in the parking lot. The parking lot appeared to also be in good condition. The leasing office was very neat and inviting and felt comfortable. My first impression of the community was a positive one. There was plenty of curb appeal and overall the community seemed like a nice place to come home to.
  •  Total: 0/0
    0
    NAN

Greeting - 20 points possible

  • Did the Leasing Professional greet you with a smile, or if busy, acknowledge you immediately?Yes2/2
  • Did the Leasing Professional stand to greet you?Yes3/3
  • Did the Leasing Professional shake your hand?Yes0/0
  • Did the Leasing Professional introduce him/herself?Yes2/2
  • Did the Leasing Professional obtain your name during the visit?Yes2/2
  • Did the Leasing Professional continue to use your name in the conversation?Yes2/2
  • Did the Leasing Professional ask you to sit down?Yes2/2
  • Did the Leasing Professional make a positive first impression and appear genuinely interested in helping you?Yes5/5
  • Was the Leasing Professional professionally dressed (i.e. business casual or uniform)? Yes2/2
  • Was the Leasing Professional wearing a nametag? No0/0
  • Did the Leasing Professional remember your telephone call?Yes0/0
  • Did the Leasing Professional have previous information on you readily available?Yes0/0
  • If the phone agent was out, was someone else able to help you from the information previously taken over the phone? (Please explain in the comment box at the end of the section.)N/A0/0
  •  Total: 20/20
    20
    100

Comments (Please explain in detail your experience as you entered the leasing office). :

When I arrived Devitta stood and greeted me with a smile. She shook my hand and introduced herself. She asked me to have a seat and then reviewed my guest card. Devitta was very warm and welcoming when I arrived and I had a very positive first impression.

She was dressed in business casual and her shirt had a Hen Webb logo. She was not wearing a name tag. Devitta definitely remembered my phone call and seemed to be anticipating my arrival. She had a guest card ready when I arrived and reviewed what we discussed during our phone call.

Indentify Needs - 26 points possible

  • Was a guest card completed on paper or electronically? (State who filled out the guest card in the comment box at the end of the section.) Yes2/2
  • Did the Leasing Professional determine how you knew about the Community?Yes2/2
  • Did the Leasing Professional identify size of apartment you needed?Yes1/1
  • Did the Leasing Professional identify your move-in date?Yes1/1
  • Did the Leasing Professional identify number of occupants?Yes1/1
  • Did the Leasing Professional identify phone number and/or email address?Yes2/2
  • Did the Leasing Professional identify price range or budget?No0/1
  • Did the Leasing Professional identify if you have any pets?Yes1/1
  • Did the Leasing Professional identify where you live now?Yes1/1
  • Did the Leasing Professional ask why you were moving?Yes2/2
  • Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes2/2
  • Did the Leasing Professional create rapport while attempting to determine your needs? (Please explain in the comment box at the end of the section). Yes2/2
  • Did the Leasing Professional demonstrate the features of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
  • Did the Leasing Professional discuss the features and benefits of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
  • Did the Leasing Professional make a photocopy of your identification before giving you keys to a vacant apartment? N/A2/2
  •  Total: 25/26
    25
    96.15

Comments on Qualifying Needs. :

Devitta had a paper guest card with my information ready when I arrived. Devitta knew that I was looking for a two bedroom and confirmed this when I arrived. Devitta acknowledged the fact that I would be moving with a cat and informed me about the additional pet rent and deposit.

During the tour, Devitta determined that I was living in the city and that I was moving because there had been a lot of crime in my area. Devitta uncovered my needs for an updated kitchen and bath. She showed me a model with an updated kitchen and referred me to several communities that had the updates that I saw during the tour.

Devitta's attitude was genuine and friendly which made it easy to build a rapport with her. She demonstrated the features of the apartment including the large closets, updated kitchen with a USB on the island and the additional storage unit.

Demonstrating - 19 possible points

  • Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes1/1
  • Did the Leasing Professional use the site plan and/or offer a site plan to show the location of the available apartment?Yes2/2
  • Did the Leasing Professional mention the professional management?Yes1/1
  • Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • Did the Leasing Professional discuss neighborhood facilities (i.e. shopping, restaurants, entertainment) or neighborhood conveniences?Yes1/1
  • Did the Leasing Professional discuss the minimal charge for water or point out that there is free water included?Yes1/1
  • Did the Leasing Professional show an apartment that was clean and made ready? If not, please explain in the comment box at the end of the section. Yes3/3
  • Did the Leasing Professional effectively overcome your objection(s)? Please explain in the comment box at the end of the section. Yes4/4
  • Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. No0/2
  •  Total: 17/19
    17
    89.47

Comments on the Demonstration (Please describe your experience while touring with community with the agent.):

Devitta was in control of the presentation the entire time. She was consistently enthusiastic during the tour as well. Devitta spoke about additional communities with the updates I was seeking. She used floor plans to demonstrate the apartments but not the exact locations on a map. Devitta did mention that there was 24-hour maintenance during our tour.

She demonstrated the features of the apartment including the large closets, updated kitchen with a USB on the island and the additional storage unit. Devitta asked me if I was familiar with the area and I told her that I was. She went on to explain how close the community was to Towson and Hunt Valley which was helpful. She also shared with me that water was an additional small charge.

We toured a model apartment that was very clean and showed well. My objections were that I needed an updated apartment. Wintergreen did not have any available updates but Devitta overcame my objection by referring me to Cinnamon Ridge and Spring Valley that both had updates.

Closing - 30 points possible

  • Did The Leasing Professional discuss rental rates positively and confidently?Yes1/1
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional mention current specials?Yes0/0
  • Did the Leasing Professional attempt any of the following closes? The closes listed below are worth 5 points each; however, a maximum of 10 points can be earned if the leasing consultant asked two of the four questions. If two of the four questions were answered, then check “Yes” in this box for 10 points. If no, then check this box “No” and no points will be earned. Yes10/10
  • Did the Leasing Professional ask you to fill out an application?Yes0/0
  • Did the Leasing Professional ask you question that generated a yes or no answer?Yes0/0
  • Did the Leasing Professional use assumptive phrases (ex: "your apartment", "you'll love living here", etc.?No0/0
  • Did the Leasing Professional use a closing technique not listed above? (Please specify in the comment box at the end of the section.)No0/0
  • Did the Leasing Professional attempt to schedule another visit to the community?Yes2/2
  • Did the Leasing Professional provide you with any promotional material (business card, brochure, floor plans, etc.)?Yes2/2
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Based on the Leasing Professional's presentation, would you have leased an apartment?Yes10/10
  • If unable to meet your needs, did the Leasing Professional refer you to another community?Yes0/0
  • Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)No0/0
  • Did the Leasing Professional ask permission to keep in touch?Yes2/2
  •  Total: 30/30
    30
    100

Closing Comments (Please explain all the details of how the agent attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

Devitta discussed rental rates with confidence and also went over the current move-in specials. Devitta asked me if I was interested in filling out the paperwork today and I told her that it was too early in my search. Devitta told me that I was welcome to come back any time to tour the other communities. She also let me know the office hours and that she would be working on Saturday if I wanted to come back then.

She provided me with promotional material including her business card, application information, and floor plans for all 3 communities. Based on her presentation I would have leased from her. She was very genuine and knowledgeable. She seemed to be interested in helping me find an apartment that met my needs. Because Wintergreen did not have any available updated units Devitta referred me to Cinnamon Ridge and Spring Valley.

My visit was not extraordinary but Devitta was very kind and seemed to take her job seriously. I feel like she gave the tour her best effort. She did ask to keep in touch and I told her that would be fine.

Fair Housing

  • Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  • Was the Fair Housing poster clearly visible?Yes0/0
  • When you asked, "What kind of security do you have?" or "Is this a safe area?", how did the Leasing Professional respond? (Please answer in the comment box at the end of the section.)Yes0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

At no point during the tour did Devitta do or say anything that could have been perceived as discriminatory. When I asked Devitta if there were any security issues she said she hadn't heard of any issues and that because she did not live in the community she really couldn't answer that question.

Follow- Up - 5 possible points

  • Did the Leasing Professional follow-up by telephone within 2 days?Yes5/5
  •  Total: 5/5
    5
    100

What was the follow up date? Please list below.:

I received a voice mail on 2.2.19 at 5:30pm

Performance Evaluation

Total Phone Score: 95%
On Site Score: 97%
Total Score: 0%

General Questions