Report For Devitta Adams at Wintergreen Apartments
Report For Devitta Adams at Wintergreen Apartments
0%
Current Score
92.23%
Average Score
25%50%75%100%
Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Devitta Adams
- JOB#: 5202_10232067 |
- Shopper Name: Teri Murphy
- Property Name: Wintergreen Apartments
- Address: 531 Lake Vista Circle, Cockeysville, MD, USA
- Shop Date: 10-23-2020
General Questions
- Date of Phone Call: 10/23/2020
- Time of Phone Call: 3:22 PM
- Length of Phone Call: 3:30 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Pam Levell
- Shopper's phone number given: 410-318-9238
- Shopper's email address given: Did not ask for email address
- How you heard about the property: apartmentfinder.com
- Apartment size needed: 2 Bedroom
- Date home needed: November
- Pets: One dog
- Number of occupants: One
- Reason for moving: Did not ask this question
- Special preferences or needs: Did not ask this question
- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Devitta was very nice and welcoming to the community.
- Leasing Professional's strongest points: Devitta's friendly personality drew you in and made it easy to interact with her. She spoke clearly and concisely and it was very easy to understand what she was explaining.
- Leasing Professional's weakest points: evitta did not ask me what I preferred in my new home. She did not go in depth to explain the features of the apartment, nor did she talk about amenities.
- Overall Comments: Devita was very pleasant to talk to. She made me feel very comfortable.
Uploaded Materials
- Phone Call will be Uploaded by MAMS Download
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?No0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) No0/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
- Total: 92/10092
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
Devitta answered the phone promptly and identified both herself and the community. I inquired about apartment availability. Devitta asked, "What month are you looking to move?" I told her, "November." Devitta said, "November, okay. And the apartment is for how many people?" I responded, "Just me." Devitta asked, "Any pets come along?" I replied, "Yes, I have one dog." Devitta responded, "You have a dog? Okay. So, we allow dogs at two of our communities. That would be Delaney Springs and Cinnamon Ridge. So, let me see what I have available in those communities that do accept dogs. So right now, at my Cinnamon Ridge location, I do not have anything until December. But I do have a bottom floor, front facing, updated kitchen and bath at my Delaney Springs location. It is currently on special for $1,335. And then they are waiving $400 off of the first month's rent. With the dog it would be an additional $25 on top of the rent and a non-refundable pet fee of $250. You do pay water at a flat rate of $17.50 a month. Trash removal, sewage, snow removal, and parking, that's all included in the rent. Have you been here before?" I replied, "No, I have not." Devitta, "Your first time? What's your name?" I replied, "My name is Pam Levell." Devitta asked, "And you are looking to move November, just for you. You do have a dog. What's a good contact number for you?" Me, "410-318-9238." Devitta asked, "And how did you find out about us, Pam?” I replied, "I was looking on the Internet. I guess it was an apartment finder or something." Devitta said, "Perfect. Would you like to schedule an appointment to come in for a tour?" Me, "I would like to come out and see it, yes. Are you open this weekend?" Devitta replied, "We are." Devitta went over the schedule of when the office was open. Devitta, "So definitely give us a call. Just keep in mind as well that our prices are subject to change just as our availability. So, give us a call back. We are here today until six."