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Report For Kelly Cullison at The Forest Information Center

Report For Kelly Cullison at The Forest Information Center

NAN%
Current Score
NAN%
Average Score
  • 92%
    01-19-2019
  • 100%
    07-9-2019
  • 91%
    02-15-2020
  • 97%
    10-9-2020
  • NAN%
    10-9-2020
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?No0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?No0/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 97/100
    97
    97

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Kelly answered the phone promptly and identified herself and the community. Her voice was warm and inviting. She spoke clearly and concisely and was easy to understand. I inquired about apartment availability. Kelly got my name, "And what size apartment are you looking for Miss Griffen?" I told he a two- bedroom if possible. Kelly asked, "And how many people would the apartment be for, Susan?" One, I replied. Kelly asked, "would you have any pets." I said I didn't have any now but might like to get one or two. Kelly went over the pet policy for the different communities she serves. Kelly asked, "how did you find out about our properties?" “apartments.com”, I replied. Kelly explained that they have five properties. She looked up availability and talked about prices. She talked about the brand-new island style kitchen with all new appliances. She was thorough in checking all properties to find a two-bedroom apartment that was not on the ground floor. Kelly asked if I would like to view these apartments. We then discussed business hours of the communities. I wanted to check my calendar and promised to call Kelly back to make a firm appointment.

Performance Evaluation

Total Phone Score: 97%
On Site Score: NAN%
Total Score: NAN%

General Questions