Report For Kelly Cullison at The Forest Information Center
Report For Kelly Cullison at The Forest Information Center
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Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Kelly Cullison
- JOB#: 5204_1004205516
- Shopper Name: Teri Murphy
- Property Name: The Forest Information Center
- Address: 1 Tall Pines Court, Glen Burnie, MD, USA
- Shop Date: 10/9/2020
General Questions
- Date of Phone Call: 10/9/2020
- Time of Phone Call: 12:08 PM
- Length of Phone Call: 5:00 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Susan Griffen
- Shopper Name Given (Onsite): No onsite visit
- Guest Accompanying Shopper: No guest
- Relationship to Shopper: N/A
- Shopper's phone number given: 301-651-4776
- Shopper's email address given: Did not ask for this
- How you heard about the property: apartments.com
- Apartment size needed: 2 bedroom
- Date home needed: End of Oct or November
- Pets: None at this time
- Number of occupants: One
- Reason for moving: Did not ask
- Special preferences or needs: Washer and Dryer in apartment
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- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Kelly was very friendly and I felt a warm welcoming to the community. She was very helpful.
- Leasing Professional's strongest points: Kelly's friendly personality, professionalism, and willingness to check what was available very thoroughly.
- Leasing Professional's weakest points: Kelly did not go in-depth about special features or amenities in each community. She did not ask about my apartment or community preferences. She did not create a sense of urgency.
- Overall Comments: Kelly was very friendly and helpful. She searched all communities to find a two-bedroom available that was not on the ground floor. She seemed knowledgeable about the apartments themselves. She spoke very clearly and was easy to understand and work with.
Uploaded Materials
- Phone Call will be Uploaded by MAMS Download
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?No0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
- Did the Leasing Professional create a sense of urgency?No0/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
- Total: 97/10097
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
Kelly answered the phone promptly and identified herself and the community. Her voice was warm and inviting. She spoke clearly and concisely and was easy to understand. I inquired about apartment availability. Kelly got my name, "And what size apartment are you looking for Miss Griffen?" I told he a two- bedroom if possible. Kelly asked, "And how many people would the apartment be for, Susan?" One, I replied. Kelly asked, "would you have any pets." I said I didn't have any now but might like to get one or two. Kelly went over the pet policy for the different communities she serves. Kelly asked, "how did you find out about our properties?" “apartments.com”, I replied. Kelly explained that they have five properties. She looked up availability and talked about prices. She talked about the brand-new island style kitchen with all new appliances. She was thorough in checking all properties to find a two-bedroom apartment that was not on the ground floor. Kelly asked if I would like to view these apartments. We then discussed business hours of the communities. I wanted to check my calendar and promised to call Kelly back to make a firm appointment.