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Report For Frances Eliely at Rossbrooke

Report For Frances Eliely at Rossbrooke

0%
Current Score
79%
Average Score
  • 79%
    10-9-2020
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)No0/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?Yes0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) No0/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? No0/10
  •  Total: 79/100
    79
    79

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Frances answered the phone promptly and identified herself and the community. I inquired about apartment availability and Frances said, "We do. We have studios available right now. What size were you looking for?" I told her I would want a one-bedroom, maybe a two. Do you have any that might be coming up in November, I asked? Frances said, "Let me check”. She said, “I have a two-bedroom coming up in mid-November for $955”. “Did you want to set up an appointment for a tour she asked?" "Yes, I think I would I replied. But I don 't know if I could get out there this afternoon. Are you open this weekend?" Frances said they were open and proceeded to give me the hours of operation. I talked about looking at my schedule. Frances, "Did you want to leave your name and phone number with us?" I gave her my contact information. Frances, "Would you be bringing any pets with you? Dogs or cats." I replied I did not have one now, but was maybe interested in getting one. Frances went over the pet policy. Frances asked, "How many people will be residing with you in the two-bedroom?" "Just me I replied." Frances asked, "How did you hear about us today?" I said the Internet. Frances said, "Cathy, when you come in if you like what you see, please bring the following three things with you: A valid ID, proof of income and application fee. Application fee is only $25 and you can pay with debit or credit card or money order. And if you do come on Sunday, I cannot guarantee that this apartment will still be available." We talked about office hours. We wished each other a good day and hung up.

Performance Evaluation

Total Phone Score: 79%
On Site Score: NAN%
Total Score: 0%

General Questions