Report For Frances Eliely at Rossbrooke
Report For Frances Eliely at Rossbrooke
0%
Current Score
79%
Average Score
25%50%75%100%
Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Frances Eliely
- JOB#: 5210_100420114
- Shopper Name: Teri Murphy
- Property Name: Rossbrooke
- Address: 3 Deepwater Court, Cockeysville, MD, USA
- Shop Date: 10/9/2020
General Questions
- Date of Phone Call: 10/9/2020
- Time of Phone Call: 11:54 AM
- Length of Phone Call: 3:51 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Cathy Collins
- Shopper's phone number given: 301-262-2705
- Shopper's email address given: topchef1955@yahoo.com
- How you heard about the property: Apartment.com
- Apartment size needed: 2 Bedroom
- Date home needed: End of Oct or November
- Pets: Not at this time
- Number of occupants: One
- Reason for moving: Did not ask this question
- Special preferences or needs: Not on ground floor, washer/dryer in apartment
- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Frances seemed to be all business, not unfriendly, but not overly friendly either.
- Leasing Professional's strongest points: Frances answered the phone promptly and identified herself and the community. She did immediately invite me out for a tour.
- Leasing Professional's weakest points: Frances did not ask many questions to discover what I really needed in my new apartment home.
- Overall Comments: Frances was just doing her job. She did not go out of her way to ask me a lot of questions about my apartment search. She just gave basic information about what was available and how to apply.
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)No0/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?Yes0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) No0/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? No0/10
- Total: 79/10079
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
Frances answered the phone promptly and identified herself and the community. I inquired about apartment availability and Frances said, "We do. We have studios available right now. What size were you looking for?" I told her I would want a one-bedroom, maybe a two. Do you have any that might be coming up in November, I asked? Frances said, "Let me check”. She said, “I have a two-bedroom coming up in mid-November for $955”. “Did you want to set up an appointment for a tour she asked?" "Yes, I think I would I replied. But I don 't know if I could get out there this afternoon. Are you open this weekend?" Frances said they were open and proceeded to give me the hours of operation. I talked about looking at my schedule. Frances, "Did you want to leave your name and phone number with us?" I gave her my contact information. Frances, "Would you be bringing any pets with you? Dogs or cats." I replied I did not have one now, but was maybe interested in getting one. Frances went over the pet policy. Frances asked, "How many people will be residing with you in the two-bedroom?" "Just me I replied." Frances asked, "How did you hear about us today?" I said the Internet. Frances said, "Cathy, when you come in if you like what you see, please bring the following three things with you: A valid ID, proof of income and application fee. Application fee is only $25 and you can pay with debit or credit card or money order. And if you do come on Sunday, I cannot guarantee that this apartment will still be available." We talked about office hours. We wished each other a good day and hung up.