Report For Jack Levy at 1111 Light Street

Report For Jack Levy at 1111 Light Street

Current Score
Average Score
  • 75%
  • 80%
  • 60%
  • 25%50%75%100%

Performance Evaluations


  • Did you receive an automatic reply from the Lead Source?Yes0/0
  • Did you receive an email reply within 2 hours from the Leasing Professional at the property?Yes15/15
  • Did you receive a text message within 24 hours from the Leasing Professional at the property upon providing your phone number?Yes5/5
  • Did the Leasing Professional provide their direct phone number in the reply email? No0/10
  • Did the Leasing Consultant determine apartment size if not provided in the guest card?Yes10/10
  • Did the Leasing Consultant determine move-in date if not provided in the guest card?Yes10/10
  • Did the Leasing Consultant determine number of occupants if not provided in the guest card?No0/10
  • Did the Leasing Consultant determine your price range?Yes15/15
  • Did the Leasing Professional create a sense of urgency?Yes5/5
  • Did the Leasing Professional extend an invitation for you to visit the community?No0/10
  • Did the Leasing Professional try to set a specific appointment on the phone? No0/10
  •  Total: 60/100

Please give a full narrative of your experience. :

On 3/23, I had gone onto website just randomly. I scheduled a tour for the next day on 3/24/2020. Within a few hours on 3/23 after submitting the scheduled tour I received a call back from an Ashlyn. Ashlyn notified me she was following up with my tour request and she wanted to let me know that “as of now” they are not conducting onsite tours; However, they would be posting virtual video in the upcoming days of all the available floor plans they have and they are asking all their “people” to use the website to view floor plans until they are able to re-open the leasing offices. I said I understand completely. After that brief notification Ashlyn was ready to end the call after 53 seconds and not take any of my “needs analysis” information as a prospect.

I attempted to continue to the conversation by asking her what she could send me and she said she could give me the website address and their marketing department would be uploading more for me to view.

Ashlyn was ready to be done with our conversation without conducting a full needs analysis that is involved in a normal phone shop. She would have lost me as a prospect since she wanted to dismiss the conversation after informing me, I couldn’t come onsite. I had to ask her if they had any one-bedrooms left. She said she had a couple left and she then gave me the price and gave me a very short description that one is an older renovation style and another that is a little newer (that’s all I got). She seemed to be in a rush to get off the phone. Again, had she conducted a full needs analysis she would have learned I had an immediate need.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 60%
Total Score: 0%

General Questions