PLEASE READ THE NEW CLIENT REQUIREMENTS ON YOUR SHOPPER DASHBOARD.
These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must call and shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
The phone call and onsite visit must be audio recorded. PLEASE READ the MAMS Tutorial on the Shopper Dashboard for instructions. It is mandatory that you read the MAMS Tutorial along with the MAMS Phone and Onsite Script. All instructions must be followed for the completion of a report and to be paid. There are apps that must be downloaded to your phone. iPhone may have a minimal charge for the Call Recording Application.
Agent: Heidi Telles-Sorto
Shopper Name: Tina Schildgen
Property Name: The Lakes
Address: 401 Lakespring Way, Cockeysville, MD, USA
How the Shopper heard about the property: Company website
Apartment size requested: One or two bedroom depending upon size and price.
Date home needed: Within 30 days
Number of occupants: One
Reason for moving: She didn't ask.
Special preferences or needs: Washer and dryer in unit and renovated unit.
Number of people in the rental office at time of visit: 1
Where you shown a model?: No
A Note About Our Scoring System:
Outstanding: 95% to 100%:
Above Average: 88% to 94.9%:
Average: 78% to 87.9%:
Below Average: 77.9% or below:
Leasing Professional's overall attitude and impression: Heidi was professional and friendly.
Leasing Professional's strongest points: Heidi's demonstration was seamless. she was exceptionally prepared with her delivery of the apartment and application process.
Leasing Professional's weakest points: Heidi spoke so fluently of all the information that she needs to take a break and ask the prospect more questions to learn about their apartment search.
Overall Comment: Overall, Heidi was jovial and professional. She was very thorough in her delivery of all the communities and was very good at narrowing down one community for me. We never discussed where I was currently living or why I was moving. Heidi did a great job. I would recommend that she slow it down just a little and ask more questions of the prospect to learn about their motivation for moving. This would give her a better idea of how quickly she may close the business or why the prospect didn’t rent.