THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded. You must upload the FREE "Smart Recorder" app to your Smart Phone to record the onsite experience.
DUE TO COVID-19 YOU MUST MAKE AN APPOINTMENT AND ADHERE TO THE CDC GUIDELINES OUTLINED ON YOUR SHOPPER DASHBOARD UNDER DOWNLOADS.
PLEASE READ THE NEW CLIENT REQUIREMENTS ON YOUR SHOPPER DASHBOARD. You will only tour the model. DO NOT tour a vacant by yourself. Use a different name since you are not asked to provide your ID at these Hendersen-Webb properties.
The phone call and onsite visit must be audio recorded. These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must call and shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
PLEASE READ the MAMS Tutorial on the Shopper Dashboard for instructions. It is mandatory that you read the MAMS Tutorial along with the MAMS Phone and Onsite Script. All instructions must be followed for the completion of a report and to be paid.
Agent: Janelle Drumgold
Shopper Name: Abimbola Otugalu
Property Name: The Lakes
Address: 401 Lakespring Way, Cockeysville, MD, USA
Shop Date: 6/27/2020
Date of Phone Call: 6/25/2020
Time of Phone Call: 2:43 PM
Length of Phone Call: 6:35 minutes
Date of Onsite Visit: 6/25/2020
Time of Onsite Visit: 4:00 PM
Length of Onsite Visit: 15:00 minutes
SHOPPER INFORMATION :
Shopper's Name Given (Telephone): Bonnie Otugalu
Shopper's Name Given (Onsite): Bonnie Otugalu
Guest Accompanying Shopper: N/A
Relationship to Shopper: N/A
Shopper's Phone Number: 2407553112
Shopper's Email Address: N/A
How the Shopper heard about the property: apartments.com
Apartment size requested: 2 bedroom
Date home needed: July 15
Number of occupants: 2
Reason for moving: Lease ending
Special preferences or needs: lots of closet space, lots of living space, and easy access to washer/dryer
Number of people in the rental office at time of visit: 2
Where you shown a model?: No
A Note About Our Scoring System:
Outstanding : 95% to 100%
Above Average: 88% to 94.9%
Average: 78% to 87.9%
Below Average: 77.9% or below
Leasing Professional's overall attitude and impression: Janelle was friendly and upbeat throughout our encounter. She was very knowledgeable and seemed more than willing to assist.
Leasing Professional's strongest points: Janelle was knowledgeable about all the properties and pricing. She was warm and inviting. She is customer oriented. Her ability to create urgency while I was onsite.
Leasing Professional's weakest points: Even though Janelle was very friendly and personable she rushed through the tour. The tour only lasted 7 minutes from the time I was greeted. We did not review all we had talked about over the phone. She spoke fast and rushed through all the information as if getting me in and out quickly. She didn’t take time to describe the community in more detail such as local grocery stores and restaurants.
Overall Comment: Janelle had decided the perfect unit based on my needs and she was well aware of what I wanted in the unit. She was very enthusiastic throughout our encounter. I wasn't able to see a model but directed to a vacant unit. Directions was provided to the vacant unit and they were easy to follow.