IMPORTANT - These agents shift to a different property daily so you must call and shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM
PLEASE READ the MAMS Tutorial on the Shopper Dashboard for instructions. It is mandatory that you read the MAMS Tutorial along with the MAMS Phone and Onsite Script. All instructions must be followed for the completion of a report and to be paid. There are apps that must be downloaded to your phone. iPhone may have a minimal charge for the Call Recording Application.
Agent: Janelle Drumgold
Property Name: The Lakes
Address: 401 Lakespring Way, Cockeysville, MD, USA
Shop Date: 09-22-2019
Date of Phone Call: 9/22/2019
Time of Phone Call: 1:26 PM
Length of Phone Call: 4:00 minutes
Date of Onsite Visit: 9/22/2019
Time of Onsite Visit: 2:03 PM
Length of Onsite Visit: 8:00 minutes
SHOPPER INFORMATION :
Shopper's Name Given (Telephone): Keisha Gilmore
Shopper's Name Given (Onsite): Keisha Gilmore
Guest Accompanying Shopper: N/A
Relationship to Shopper: N/A
Shopper's Phone Number: 443-676-6615
Shopper's Email Address: firstname.lastname@example.org
How the Shopper heard about the property:
Apartment size requested: 1 bedroom
Date home needed: October
Number of occupants: 1
Reason for moving: Job relocation
Special preferences or needs: No ground floor and washer and dryer in the unit
Number of people in the rental office at time of visit: Just the agent
Where you shown a model and/or a vacant?: Yes
A Note About Our Scoring System:
Outstanding: 95% to 100%:
Above Average: 88% to 94.9%:
Average: 78% to 87.9%:
Below Average: 77.9% or below:
Leasing Professional's overall attitude and impression: Janelle was very professional throughout our interactions. She was upbeat and friendly.
Leasing Professional's strongest points: Janelle was very thorough in explaining the apartment features in all nine different communities.
Leasing Professional's weakest points: She didn't give information on the neighborhood conveniences in the community.
Overall Comment: I definitely would have leased from Janelle. She was very knowledgeable and professional. She genuinely was concerned with assisting and created great rapport with me.