Report For Stephanie Watford at Cedar Run Apartments
Report For Stephanie Watford at Cedar Run Apartments
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Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Stephanie Watford
- JOB#: 6155_1004201311
- Shopper Name: Teri Murphy
- Property Name: Cedar Run Apartments
- Address: 407 Cedar Run Place, Catonsville, MD, USA
- Shop Date: 10-7-2020
General Questions
- Date of Phone Call: 10/7/2020
- Time of Phone Call: 12:30 PM
- Length of Phone Call: 5:00 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Anne Saunders
- Shopper's phone number given: 301-651-2778
- Shopper's email address given: tlm20007@yahoo.com
- How you heard about the property: Internet
- Apartment size needed: 2 bedroom
- Date home needed: end of October or November
- Pets: Not at this time
- Number of occupants: One
- Reason for moving: Did not ask this question
- Special preferences or needs: Washer and dryer in apartment, any hardwood floors
- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Stephanie had a nice speaking voice, she was friendly, and her attitude was inviting to visit the community.
- Leasing Professional's strongest points: Stephanie was friendly and helpful and seemed knowledgeable about the apartments she is representing.
- Leasing Professional's weakest points: From this phone conversation, I could not find any weak points
- Overall Comments: Stephanie was warm and friendly and very helpful in finding an apartment for me.
Uploaded Materials
- Phone Call will be Uploaded by MAMS Download
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?Yes0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
- Total: 100/100100
She asked for my information so she could set up an appointment for me to take a tour of the model. I agreed and gave Stephanie my contact information. She found out that I would be the only occupant. She also asked about pets and I said although I did not have one now, I might like to get one. She went over the pet policy in this community. Stephanie asked about any special features and I asked if any of the units had a washer and dryer. She explained only one community offered this and they did not have the availability at this time. But all other communities had a laundry room available on the bottom floor of each building. She asked me if I had any other special features requested.
I asked about hardwood floors and Stephanie said all apartments had wall to wall carpeting. "How did you hear about us today, Miss Saunders?" I said online. Stephanie tried to set up an appointment, but I had to make a call to see which day might be better, either Saturday or Sunday. I promised to call to make a firm appointment. We wished each other a nice day and I hung up.