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Report For Stephanie Watford at Cedar Run Apartments

Report For Stephanie Watford at Cedar Run Apartments

NAN%
Current Score
NAN%
Average Score
  • 95%
    1-20-2019
  • 100%
    10-7-2020
  • NAN%
    10-7-2020
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?Yes0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 100/100
    100
    100

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Stephanie answered the phone right away and identified herself and the community. I asked about apartment availability and she asked what size I was looking for (2 bedroom) and when I wanted to move in (end of Oct or Nov). She had availability at the end of the month as well as November. She told me she had a studio, one bedroom as well as a two bedroom. The two bedroom is on the top level and is going for $1,350 she explained. I clarified I'd rather be on the top level than the main level and clarified these were three level buildings.

She asked for my information so she could set up an appointment for me to take a tour of the model. I agreed and gave Stephanie my contact information. She found out that I would be the only occupant. She also asked about pets and I said although I did not have one now, I might like to get one. She went over the pet policy in this community. Stephanie asked about any special features and I asked if any of the units had a washer and dryer. She explained only one community offered this and they did not have the availability at this time. But all other communities had a laundry room available on the bottom floor of each building. She asked me if I had any other special features requested.

I asked about hardwood floors and Stephanie said all apartments had wall to wall carpeting. "How did you hear about us today, Miss Saunders?" I said online. Stephanie tried to set up an appointment, but I had to make a call to see which day might be better, either Saturday or Sunday. I promised to call to make a firm appointment. We wished each other a nice day and I hung up.

Performance Evaluation

Total Phone Score: 100%
On Site Score: NAN%
Total Score: NAN%

General Questions