Report For Mario Pemberton at Cedar Run Apartments

Report For Mario Pemberton at Cedar Run Apartments

Current Score
Average Score
  • 100%
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?No0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 100/100

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Mario answered the phone promptly and identified himself and the community with a warm and inviting nature. I inquired about the availability of apartments. Barry replied that he had apartments available and asked if he could put me on a brief hold. He returned quickly, "Thank you for holding. What's your name? Mary Ann. "And just in case we get disconnected, what's your phone number so I can call you back. I do hear a little static in my phone?" I gave him my contact information. "How did you hear about our property?" "Are you looking for a one-bedroom or a two-bedroom?" One or a two, but I think a two would be preferable. "How many people are in the apartment?" Just me.

Mario looked at his availability. He talked about what was available and the prices of each as well as move -in dates. He confirmed prices and invited me in for a tour. We discussed when I could come out and see the apartment. Mario found that he had the actual keys to the two-bedroom apartment that was available and told me when I come by, I could see the actual unit. He explained this particular apartment and I asked if I had to move in right away or could I wait until the end of the month. "Once we have actual keys, the apartment must be rented within 3 weeks and that time frame is fine; However, these apartments are first-come, first-serve. This particular apartment is 2-bedroom and 1-bathroom. He asked if a washer and dryer in unit was a deal breaker. I said I would like to have that. "Unfortunately, we don't have them in the unit, but we do have a laundry room that is located in every building on the ground floor. So, you are going to go outside of your apartment to do your laundry, but you don't have to go outside of the actual building."

He explained how everything was electric and I would be responsible for this bill each month. He told me the water would be $17.50 monthly. "Have you been renting for the past two years? Or own a house? Why are you moving? To be closer to work?" I have been renting but want to move to be closer to work. "I'm asking all of these questions because I want to tell you about the area and I'm not sure if you know the area or not." I am familiar with the area I told him."

Mario then went over in detail how the application process works and what documentation I need to fill out the application and get the process started such as ID, Pay stubs, background rent check, and the $25 application fee. I mentioned I'd have to go into my office and get my pay stubs from HR and would call to make a firm appointment once I had all paperwork in hand. Mario was extremely nice and helpful and thorough.

We said our goodbyes and the phone call ended.

Performance Evaluation

Total Phone Score: 100%
On Site Score: NAN%
Total Score: 0%

General Questions