Report For Mario Pemberton at Cedar Run Apartments
Report For Mario Pemberton at Cedar Run Apartments
0%
Current Score
100%
Average Score
100%
10-10-2020
25%50%75%100%
Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.
These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
Agent: Mario Pemberton
JOB#: 6155_1011202358
Shopper Name: Teri Murphy
Property Name: Cedar Run Apartments
Address: 407 Cedar Run Place, Catonsville, MD, USA
Shop Date: 10/10/2020
General Questions
Date of Phone Call: 10/10/2020
Time of Phone Call: 4:30 PM
Length of Phone Call: 11:00 minutes
SHOPPER INFORMATION :
Shopper Name Given (Telephone): Mary Ann Harris
Shopper's phone number given: 301-518-7020
Shopper's email address given: Agent did not ask
How you heard about the property: apartments.com
Apartment size needed: 1 or 2 bedroom
Date home needed: End of month
Pets: None at this time
Number of occupants: One
Reason for moving: To be closer to work
Special preferences or needs: Washer/dryer in unit
A NOTE ABOUT OUR SCORING SYSTEM:
OUTSTANDING : 95% TO 100%
ABOVE AVERAGE: 88% TO 94.9%
AVERAGE: 78% TO 87.9%
BELOW AVERAGE: 77.9% OR BELOW
EXECUTIVE SUMMARY:
Leasing Professional's overall attitude and impression: Mario was extremely professional, enthusiastic, helpful and very very friendly.
Leasing Professional's strongest points: Mario's outstanding personality puts him a step above the rest. He took the extra effort to ask questions and fit me with the best apartment available.
Leasing Professional's weakest points: From the short telephone conversation we had, I could not determine any weak points. Mario was very strong sales person.
Overall Comments: When talking to Mario, you felt as though he really cared and wanted to set you up with the perfect apartment. He asked a lot of questions to get to know me. His personality and enthusiasm were outstanding.
Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
Did the Leasing Professional identify him/herself?Yes3/3
Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
Did the Leasing Professional effectively use your name in conversation?Yes3/3
Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
Did the Leasing Professional ask for your telephone number? Yes15/15
Did the Leasing Professional ask for your email address?No0/0
Did the Leasing Professional ask how you knew about the community?Yes3/3
Did the Leasing Consultant determine apartment size?Yes5/5
Did the Leasing Consultant determine move-in date?Yes5/5
Did the Leasing Consultant determine number of occupants?Yes5/5
Did the Leasing Consultant determine if you had any pets?Yes5/5
Did the Leasing Consultant determine your price range?Yes5/5
Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
Did the Leasing Professional suggest you visit the company website?No0/0
Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
Did the Leasing Professional create a sense of urgency?Yes3/3
Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
Did the Leasing Professional offer directions to the community?N/A3/3
Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
Total:100/100
100
100
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
Mario answered the phone promptly and identified himself and the community with a warm and inviting nature. I inquired about the availability of apartments. Barry replied that he had apartments available and asked if he could put me on a brief hold. He returned quickly, "Thank you for holding. What's your name? Mary Ann. "And just in case we get disconnected, what's your phone number so I can call you back. I do hear a little static in my phone?" I gave him my contact information. "How did you hear about our property?" Apartments.com. "Are you looking for a one-bedroom or a two-bedroom?" One or a two, but I think a two would be preferable. "How many people are in the apartment?" Just me.
Mario looked at his availability. He talked about what was available and the prices of each as well as move -in dates. He confirmed prices and invited me in for a tour. We discussed when I could come out and see the apartment. Mario found that he had the actual keys to the two-bedroom apartment that was available and told me when I come by, I could see the actual unit. He explained this particular apartment and I asked if I had to move in right away or could I wait until the end of the month. "Once we have actual keys, the apartment must be rented within 3 weeks and that time frame is fine; However, these apartments are first-come, first-serve. This particular apartment is 2-bedroom and 1-bathroom. He asked if a washer and dryer in unit was a deal breaker. I said I would like to have that. "Unfortunately, we don't have them in the unit, but we do have a laundry room that is located in every building on the ground floor. So, you are going to go outside of your apartment to do your laundry, but you don't have to go outside of the actual building."
He explained how everything was electric and I would be responsible for this bill each month. He told me the water would be $17.50 monthly. "Have you been renting for the past two years? Or own a house? Why are you moving? To be closer to work?" I have been renting but want to move to be closer to work. "I'm asking all of these questions because I want to tell you about the area and I'm not sure if you know the area or not." I am familiar with the area I told him."
Mario then went over in detail how the application process works and what documentation I need to fill out the application and get the process started such as ID, Pay stubs, background rent check, and the $25 application fee. I mentioned I'd have to go into my office and get my pay stubs from HR and would call to make a firm appointment once I had all paperwork in hand. Mario was extremely nice and helpful and thorough.
Mario looked at his availability. He talked about what was available and the prices of each as well as move -in dates. He confirmed prices and invited me in for a tour. We discussed when I could come out and see the apartment. Mario found that he had the actual keys to the two-bedroom apartment that was available and told me when I come by, I could see the actual unit. He explained this particular apartment and I asked if I had to move in right away or could I wait until the end of the month. "Once we have actual keys, the apartment must be rented within 3 weeks and that time frame is fine; However, these apartments are first-come, first-serve. This particular apartment is 2-bedroom and 1-bathroom. He asked if a washer and dryer in unit was a deal breaker. I said I would like to have that. "Unfortunately, we don't have them in the unit, but we do have a laundry room that is located in every building on the ground floor. So, you are going to go outside of your apartment to do your laundry, but you don't have to go outside of the actual building."
He explained how everything was electric and I would be responsible for this bill each month. He told me the water would be $17.50 monthly. "Have you been renting for the past two years? Or own a house? Why are you moving? To be closer to work?" I have been renting but want to move to be closer to work. "I'm asking all of these questions because I want to tell you about the area and I'm not sure if you know the area or not." I am familiar with the area I told him."
Mario then went over in detail how the application process works and what documentation I need to fill out the application and get the process started such as ID, Pay stubs, background rent check, and the $25 application fee. I mentioned I'd have to go into my office and get my pay stubs from HR and would call to make a firm appointment once I had all paperwork in hand. Mario was extremely nice and helpful and thorough.
We said our goodbyes and the phone call ended.