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Report For Ureka Gordon at Hillendale Apartments

Report For Ureka Gordon at Hillendale Apartments

0%
Current Score
88%
Average Score
  • 94%
    4-4-2019
  • 82%
    10-07-2020
    • 25%50%75%100%

Shop Description

This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.

These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.

IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.

Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.

IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.

YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.

Performance Evaluations

Information

  • Agent: Ureka Gordon
  • JOB#: 6166_1004201241
  • Shopper Name: Kenneth McGinn
  • Property Name: Hillendale Apartments
  • Address: 6612 Wycombe Way, Parkville, MD, USA
  • Shop Date: 10-07-2020

General Questions

  • Date of Phone Call: 10/7/2020
  • Time of Phone Call: 2:30 PM
  • Length of Phone Call: 3:48 minutes
  • SHOPPER INFORMATION :
  • Shopper Name Given : Roy Bennett
  • Shopper's phone number given: 301-518-1452
  • Shopper's email address given: Agent did not ask
  • How you heard about the property: apartments.com
  • Apartment size needed: Two bedroom
  • Date home needed: End of November
  • Pets: No
  • Number of occupants: One
  • Reason for moving: Did not ask reason for moving
  • Special preferences or needs: Agent did not ask.
  • A NOTE ABOUT OUR SCORING SYSTEM:
  • OUTSTANDING : 95% TO 100%
  • ABOVE AVERAGE: 88% TO 94.9%
  • AVERAGE: 78% TO 87.9%
  • BELOW AVERAGE: 77.9% OR BELOW
  • EXECUTIVE SUMMARY:
  • Leasing Professional's overall attitude and impression: Ureka was warm and inviting on the phone. She was pleasant to talk to.
  • Leasing Professional's strongest points: Ureka was very thorough in describing what she had available. She asked me all the basic questions to learn about my apartment search.
  • Leasing Professional's weakest points: Ureka did not invite me out to see the apartment and community. She encouraged me to do everything online due to Cov.
  • Overall Comments: Ureka was personable and seemed knowledgeable about the apartment. She explained briefly what features were in the apartment and spoke clearly and concisely and she was easy to understand.

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Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?Yes0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?Yes5/5
  • Did the Leasing Professional suggest you visit the company website?Yes0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?No0/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)No0/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 82/100
    82
    82

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Ureka answered with the name of the community and she stated her name. I told her I was checking on availability of their apartments. Ureka asked me questions to discover what I needed such as the number of bedrooms, move-in date, such as how many occupants, any pets, price range. She asked if I was flexible in move-in date. She talked about the particular two- bedroom that was available at Tall Oaks community. She described the black appliances, the buzz-in access, extra storage space and free parking. She asked it was in my price range. She expressed urgency because she only had this one two-bedroom vacancy and it would not be available until December. This apartment was on the middle level and it had an island kitchen.

Because of COVID, she was encouraging me to fill out an application on-line. When I asked if I could just go on-line to view the application, she said no, she would have to send me a specific invitation before I could. I had not made up my mind if this was where I wanted to live, so I asked if I could call her back once I thought about if this was where I wanted to fill out the application. She was very polite.

Ureka was very pleasant to talk to. She talked clear and concisely and was very easy to understand. She did not ask me to come in to visit, most likely because of COVID. She left it to me to call her back if I decided I was interested. She asked for my phone number at the end and she used my name in conversation.

Performance Evaluation

Total Phone Score: 82%
On Site Score: NAN%
Total Score: 0%

General Questions