Report For Shavanesse Grant at Hillendale Apartments
Report For Shavanesse Grant at Hillendale Apartments
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Current Score
92.22%
Average Score
25%50%75%100%
Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Shavanesse Grant
- JOB#: 6166_1004201358
- Shopper Name: Teri Murphy
- Property Name: Hillendale Apartments
- Address: 6612 Wycombe Way, Parkville, MD, USA
- Shop Date: 10-11-2020
General Questions
- Date of Phone Call: 10/11/2020
- Time of Phone Call: 3:26 minutes
- Length of Phone Call: 4:31 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Mary Hall
- Shopper's phone number given: 301-518-1543
- Shopper's email address given: whiskers1004@yahoo.com
- How you heard about the property: Apartment.com
- Apartment size needed: 1 or 2 Bedroom
- Date home needed: End of Month
- Pets: Not at this time
- Number of occupants: One
- Reason for moving: Did not ask
- Special preferences or needs: Did not ask
- A NOTE ABOUT OUR SCORING SYSTEM:
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Shavanesse was professional and friendly.
- Leasing Professional's strongest points: Shavanesse had a friendly personality.
- Leasing Professional's weakest points: Shavanesse seemed to talk a little fast and it was sometimes hard to understand her.
- Overall Comments: Shavanesse was nice and helpful in trying to find the apartment I needed.
Uploaded Materials
- Phone Call will be Uploaded by MAMS Download
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?Yes0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
- Total: 95/10095
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
The phone was answered right away and Shavanesse identified both herself and the community. I inquired about possibly vacancies and Shavanesse asked me if I was looking for a one bedroom or two. I told her a two-bedroom, but if I had to take a one, I could do it. Shavanesse explained what was available and that usually the two-bedroom was renovated, and there was just one one-bedroom. She explained the only extra I pay would be electric. She said the apartment includes wall-to-wall carpeting, central air, and it also has a balcony. She immediately invited me in for a tour to view the model. She then asked how I found out about them. I said apartments.com. She took my contact information. She asked, "How many people be living with you, Miss Mary?" I responded, just me. "Any pets?" I said I wanted to get a pet and Shavanesse explained the pet policy. We discussed when I could come in to look at the apartment. We talked about move-in date again. I said I'd call in the morning to make an appointment and we hung up.