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Report For Shavanesse Grant at Hillendale Apartments

Report For Shavanesse Grant at Hillendale Apartments

0%
Current Score
92.22%
Average Score
  • 89%
    03-07-2020
  • 95%
    10-11-2020
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?Yes0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) Yes3/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 95/100
    95
    95

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

The phone was answered right away and Shavanesse identified both herself and the community. I inquired about possibly vacancies and Shavanesse asked me if I was looking for a one bedroom or two. I told her a two-bedroom, but if I had to take a one, I could do it. Shavanesse explained what was available and that usually the two-bedroom was renovated, and there was just one one-bedroom. She explained the only extra I pay would be electric. She said the apartment includes wall-to-wall carpeting, central air, and it also has a balcony. She immediately invited me in for a tour to view the model. She then asked how I found out about them. I said apartments.com. She took my contact information. She asked, "How many people be living with you, Miss Mary?" I responded, just me. "Any pets?" I said I wanted to get a pet and Shavanesse explained the pet policy. We discussed when I could come in to look at the apartment. We talked about move-in date again. I said I'd call in the morning to make an appointment and we hung up.

Performance Evaluation

Total Phone Score: 95%
On Site Score: NAN%
Total Score: 0%

General Questions