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Report For Lisa Woytek at Hillendale Apartments

Report For Lisa Woytek at Hillendale Apartments

0%
Current Score
92%
Average Score
  • 92%
    11-01-2020
  • 25%50%75%100%

Performance Evaluations

Telephone - 100 points possible

  • Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
  • Did the Leasing Professional identify him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
  • Did the Leasing Professional effectively use your name in conversation?Yes3/3
  • Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
  • Did the Leasing Professional ask for your telephone number? Yes15/15
  • Did the Leasing Professional ask for your email address?No0/0
  • Did the Leasing Professional ask how you knew about the community?Yes3/3
  • Did the Leasing Consultant determine apartment size?Yes5/5
  • Did the Leasing Consultant determine move-in date?Yes5/5
  • Did the Leasing Consultant determine number of occupants?Yes5/5
  • Did the Leasing Consultant determine if you had any pets?Yes5/5
  • Did the Leasing Consultant determine your price range?Yes5/5
  • Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) No0/3
  • Did the Leasing Professional create a sense of urgency?Yes3/3
  • Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
  • Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
  • Did the Leasing Professional offer directions to the community?N/A3/3
  • Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
  •  Total: 92/100
    92
    92

Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):

Lisa answered the phone quickly. She immediately identified the community, but now herself. She was enthusiastic and extremely friendly right from the start. I asked if she had any apartments available at this time. Lisa asked what I was looking for and I said a one-bedroom. She asked my timeframe and I said mid-November if possible was what I needed. Lisa asked if there were any special features I needed and I replied that I didn't really want to be on the ground floor. Lisa asked my name and in turn I asked for her name. Lisa looked through her different communities and said that there was a one-bedroom available at her Tall Oaks development that was located on the middle floor. The price is normally $1,080 a month, but she was offering a special that would bring the price down to $1,015. She asked if that was in my price range and I confirmed that it was. Lisa asked if I wanted to come by and take a look. I did want to come by but with today's nasty weather, I wanted to put off leaving my house today. Lisa totally understood this and we talked about today's bad weather. Lisa did impress upon me the fact that these apartments go very quickly and I should try to come look at it as soon as I can. I wanted to call in the morning after I checked my work schedule. Lisa said she would not be there tomorrow, but someone else would be very happy to help me. Lisa got my contact information and asked if this apartment was just for me. I said it was just for me. She asked if I had any pets. I don't have one right now but might be interested in getting one. Lisa went over the pet policy with me. Again, Lisa urged me not to wait to come out and see the apartment because they go very fast. We thanked each other and ended the call.

Performance Evaluation

Total Phone Score: 92%
On Site Score: NAN%
Total Score: 0%

General Questions