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Report For David Dixon at 5 Corners Apartments

Report For David Dixon at 5 Corners Apartments

0%
Current Score
NAN%
Average Score
    25%50%75%100%

Performance Evaluations

Greeting - 20 points possible

  • Did the Leasing Professional greet you with a smile, or if busy, acknowledge you immediately?Yes2/2
  • Did the Leasing Professional stand to greet you?Yes2/2
  • Did the Leasing Professional shake your hand?Yes0/0
  • Did the Leasing Professional introduce him/herself?Yes3/3
  • Did the Leasing Professional obtain your name during the visit?Yes2/2
  • Did the Leasing Professional continue to use your name in the conversation?Yes1/1
  • Did the Leasing Professional ask you to sit down?Yes2/2
  • Did the Leasing Professional make a positive first impression and appear genuinely interested in helping you?Yes5/5
  • Was the Leasing Professional professionally dressed (i.e. business casual or uniform)? Yes2/2
  • Was the Leasing Professional wearing a nametag? No0/0
  • Did the Leasing Professional remember your telephone call?N/A0/0
  • Did the Leasing Professional have previous information on you readily available?N/A0/0
  •  Total: 19/19
    19
    100

Comments (Please explain in detail your experience as you entered the leasing office). :

I entered the leasing office. David was sitting at his desk by himself in the office. He stood to greet me, shook my hand, and he introduced himself. He asked what he could do for me in a very pleasant and upbeat tone. I told him I was looking for either a one or two bedroom depending upon size and price. I naturally took a seat at his desk so points given.
He asked how soon I was looking to move and I told him at the beginning or middle of April. He asked me about pets, how I heard about them and a cell phone number. As I gave David the answers, he wrote them down on a guest card.

Indentify Needs - 26 points possible

  • Was a guest card completed on paper or electronically? (State who filled out the guest card in the comment box at the end of the section.) Yes2/2
  • Did the Leasing Professional determine how you knew about the Community?Yes2/2
  • Did the Leasing Professional identify size of apartment you needed?Yes1/1
  • Did the Leasing Professional identify your move-in date?Yes1/1
  • Did the Leasing Professional identify number of occupants?Yes2/2
  • Did the Leasing Professional identify phone number?Yes2/2
  • Did the Leasing Professional identify price range or budget?Yes1/1
  • Did the Leasing Professional identify if you have any pets?Yes2/2
  • Did the Leasing Professional identify where you live now?Yes1/1
  • Did the Leasing Professional ask why you were moving?Yes2/2
  • Did the Leasing Professional determine if you had any specific needs or preferences (i.e. location, etc.)?Yes2/2
  • Did the Leasing Professional create rapport while attempting to determine your needs? (Please explain in the comment box at the end of the section). Yes2/2
  • Did the Leasing Professional demonstrate the features of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
  • Did the Leasing Professional discuss the features and benefits of the model apartment? (Answer based on an actual tour of a model or using a floorplan/brochure.)Yes3/3
  •  Total: 26/26
    26
    100

Comments on Qualifying Needs. :

David filled out a guest card as we sat at his desk before the tour. He took his time to ask me these questions. He was very thorough.

Demonstrating - 19 possible points

  • Did the Leasing Professional take control of the presentation and exhibit enthusiasm?Yes1/1
  • Did the Leasing Professional use the site plan and/or offer a site plan to show the location of the available apartment?Yes2/2
  • Did the Leasing Professional mention our Resident Services department and our 24 hour emergency maintenance?No0/1
  • Did the Leasing Professional discuss features and benefits of the apartment? (Pleas explain in the comment box at the end of the section.)Yes4/4
  • Did the Leasing Professional discuss neighborhood facilities (i.e. shopping, restaurants, entertainment) or neighborhood conveniences?Yes1/1
  • Did the Leasing Professional discuss the minimal charge for water or point out that there is free water included?Yes2/2
  • Did the Leasing Professional show a model apartment that was clean and neat? If not, please explain in the comment box at the end of the section. Yes3/3
  • Did the Leasing Professional effectively overcome your objection(s)? Please explain in the comment box at the end of the section. Yes4/4
  • Did the Leasing Professional begin asking closing questions early in the presentation? Please explain in the comment box at the end of the section. Yes1/1
  •  Total: 18/19
    18
    94.74

Comments on the Demonstration (Please describe your experience while touring with community with the agent.):

After David filled out the guest card, he began touring me in the model. He pointed out the common features of each apartment then he pointed out the differences which were in the kitchen and the bathrooms. He explained the differences in the color of the appliances and the color of the tub and toilet. He opened closet doors to show me the space and he pointed out the stacked washer and dryer. He pointed out the windows when having a corner apartment.

We walked across the hall to the decorated model. I mentioned how clean the carpet in the hallway was. David said they have good cleaners. The model was decorated very well and David said that “Rhonda from corporate” does a great job at decorating. David pointed out the ample cabinet space. He was just as thorough leading me through the 2nd model. He pointed out the double sliders. David asked me if I saw myself living there. I told him I did. I asked him if he had bottom walk-outs. He explained the layout of the buildings so we narrowed down that I wanted a bottom floor rear facing with an updated kitchen and bath. He said that inventory is limited but he will look. He wrote down that trash, snow, sewage, storage, and parking are included; And, water is only $14.50/$17.50 per month depending upon the size. He wrote down the prices for a one and two bedroom along with the $400 off the rate with the special. I asked if they had a pool and/or gym. He said they did not but that keeps the rate down and Brick Bodies is right down the street.

David did ask me what bring me to the area and I told him I was selling my home and I always wanted to live in this area. He mentioned the area conveniences. He looked through his availability sheet and he outlined what was available based on my needs. We narrowed it down to a few options. He was unable to find me a unit with an updated kitchen and bath so he focused on the value of the low price for that area and recapped the special to convince me. David not recommend another Hen-Webb property where I could find exactly what I was seeking. He did review the pet policy and the breed restrictions.


Closing - 30 points possible

  • Did The Leasing Professional discuss rental rates positively and confidently?Yes1/1
  • Did the Leasing Professional create a sense of urgency? If you answered "Yes" to one of the following two questions then check "Yes" in this box for full credit. Yes3/3
  • Did the Leasing Professional mention current specials?Yes0/0
  • Did the leasing professional attempt any of the following closes? The closes listed below are worth 5 points each; however, a maximum of 10 points can be earned if the leasing consultant asked two of the four questions. If two of the four questions were answered, then check “Yes” in this box for 10 points. If no, then check this box “No” and no points will be earned. Yes10/10
  • Did the Leasing Professional ask you to fill out an application?No0/0
  • Did the Leasing Professional ask you question that generated a yes or no answer? Yes0/0
  • Did the Leasing Professional use assumptive phrases (ex: "your apartment", "you'll love living here", etc.?Yes0/0
  • Did the Leasing Professional use a closing technique not listed above? (Please specify in the comment box at the end of the section.)No0/0
  • Did the Leasing Professional attempt to schedule another visit to the community?No0/2
  • Did the Leasing Professional provide you with any promotional material (business card, brochure, floor plans, etc.)?Yes2/2
  • Did the Leasing Professional suggest you visit the company website?No0/0
  • Based on the Leasing Professional's presentation, would you have leased an apartment?Yes10/10
  • If unable to meet your needs, did the Leasing Professional refer you to another community?No0/0
  • Did the Leasing Professional do or say anything to make your visit "extraordinarily" memorable? (Please explain in the comment box at the end of the section.)Yes0/0
  • Did the Leasing Professional ask permission to keep in touch?Yes2/2
  •  Total: 28/30
    28
    93.33

Closing Comments (Please explain all the details of how the agent attempted to close you at the end of the onsite visit. Also, explain your reason for not leasing that same day.):

David summarized my preferences on the guest card to make sure if something came available he was contact me. We reviewed my preferences. I asked if they had any cars broken into. He told me to check with the police department. He recommended that I drive through the area.

David thanked me for coming in and said he would stay in touch with me. David followed with a phone call and he left me a voicemail in a very pleasant tone. He asked me to call him and let him know what my email address was so he could send me additional information.

Fair Housing

  • Did the Leasing Professional say or do anything to discourage you from leasing due to any issues that could have been perceived as discriminatory? No0/0
  • Was the Fair Housing poster clearly visible?Yes0/0
  • When you asked, "What kind of security do you have?" or "Is this a safe area?", Did the Leasing Professional respond appropriately?Yes0/0
  •  Total: 0/0
    0
    NAN

Comment (This is mandatory that you answer question #3 in the Comment Box).:

I asked if they had any cars broken into. He told me to check with the police department. He recommended that I drive through the area.

Follow- Up - 5 possible points

  • Did the Leasing Professional follow-up by telephone within 2 days?Yes5/5
  •  Total: 5/5
    5
    100

What was the follow up date? Please list below.:

David followed with a phone call that same day and he left me a voicemail in a very pleasant tone. He asked me to call him and let him know what my email address was so he could send me additional information.

Performance Evaluation

Total Phone Score: NAN%
On Site Score: 97%
Total Score: 0%

General Questions